I went to office max to fax a document. Jennifer the print manager made my experience amazing, first of all I get overwhelmed when I have to use a computer or any type of software because I feel stupid, but Jennifer made sure that I wouldn't feel like I'm out of place or uncomfortable, she made me feel good about myself, "good sister." She made my day because I was apprehensive about sending a fax but she made sure That she guided me step by step. I was really grateful because it's easy to make anyone feel bad but it's hard to go out of our way to make others feel good, so I guess Jennifer is a great person who doesn't need an incentive to help because it's just how she is, i could feel her soft demeanor, she's probably a mom. read more

I have never been so frustrated trying to return a coffee order. I took it to an Office Max store and they refused it saying it was not in their inventory. Then customer service promised to pick up the next day, which did not happen. It has been going like this for over one week. Do not use their mail order service or you may suffer the same fate! read more

Always helpful to go shopping there because, most of the time, you'll find what you're looking for.

I went into this store last weekend to buy my son a desk for his room. Lysandra immediately helped us out and was so patient throughout the process. She suggested which one would fit us better! Once we paid for it she even helped us carry it into my car. 5 stars for Lysandra!!! read more

I needed to print off some documents for work and I came in ready to be there for a while. Inevitably things always go wrong, so I assumed the worst. This location proved me wrong! I was in and out in 30 minutes and they were super helpful. I'm so relieved! Tip: if you need something printed, email the store's specific email beforehand with your document. You should be able to find it online or call. That way you can walk in and get your documents right away, or be ready to go if you need to give instructions in person. read more

OfficeMax - Inside - Office Equipment Near Me - Miami, Florida

It's a miracle if you find someone to help you. The atmosphere inside of this place is that of a funeral homes. That being said, I did have an experience where I picked up a voice recorder and they came out $144, however it was advertised at the store for $69.99. Without any questioning or hesitation the manager came and gave it to me for that price. They also have some pretty good back to school deals. read more

OfficeMax - Office Equipment Near Me - Miami, Florida

This Office Max is close to my home and decided to give it a try for Black Friday specials. To be honest most stores are out of merchandise or low stock. The manager here helped me from the moment I came in to the moment that I walked out. Had a nice experience and was happy with that I was able to pick-up. Thanks! read more

Talía was such an amazing help with a super sensitive printing job. She really took the time to help me get my order just right. I hope her management takes the time to acknowledge what a wonderful job she did. Thank you so much Talía read more

Spent 30 mins waiting in line with only two people in the store. Unacceptable. The staff looked like a pair of teenage zombies. I'd rather order printer ink online and print my own that ever enter this store again. Been shopping here for at least 20 years. WTF happened? read more

This location is a bit hidden and parking is a nightmare if you come here during the day since the Miami-dade permitting department is next door and always full. Service in the store is not that great and you always have to wait in line. Interior is not well organized. The plus side is that they always seem to have great deals and beat officedepot on price almost all the time. read more

OfficeMax - Office Equipment Near Me - Miami, Florida

Your normal Office Max... 1) Parking is easy to find. The lot around the store is usually empty. 2) It's usually pretty empty, so long lines have never been a problem. 3) They either keep it pretty organized or the lack of traffic keeps it organized, but either way... It's organized!! Haha. 4) Employees (I've encountered) have always been nice and willing to answer my questions. read more

I have to say that I am shocked by the previous reviews. Maybe this location has gotten new management. OUTSTANDING customer service! I went in to print out some documents, there was a rather long line about 6 people infront of me. A team member attended everyone that was waiting to expedite the line. Also went looking for one lonely pen was asked by 2 different employees if I was finding everything okay. I was very happy with my visit today. read more

Very bad service! Not customer oriented at all. It seems like it's ghostly empty...but when you try to get someone to help you, they dodge.

Ok, so I regularly go to this office max because the location is convenient but that is the main reason because I do not like the customer service whatsoever!! Parking is good and the place is normally a bit empty but the staff seems as if they are being forced to work there against their will. Specially the ones who work the printing center, have a somewhat rude attitude, are very vague. Do not even answer or see you standing there with already a line formed and continue whatever they are doing just making you wait with no explanation. I am very disappointed that all of there staff is like this. They will treat you as you normally expect only if you are a friend. If you can go somewhere else, do. Don't expect much help here. read more

This place has horrible customer service at the printing station. Man walked away with my usb and did not tell me to follow him. I have many files on my usb and he would have needed me to tell him what I needed to print. When I went over to the table where he was, he started using his phone... he seemed like he didn't want to be there.Then when i said that i had a spc account code on my phone he was like no no, took my phone then said next time you need the physical card, then looks at me again and says remember. While I understand why that would be the case, I never had a problem elsewhere and I am indeed a member of the program that allows for discounts for printing. I did not appreciate the attitude that he was giving off. There's also no space with supplies where you can compile your papers, staplers, hole punchers tape etc. It's behind the counter so you have to ask. The rest of the store seems nice. This review is just for the middle aged man working the printing station. If you don't want to do your job then have self service stations set up where I can print myself. Also the ink seemed to be running out on some of my pages. But there was an younger worker who, I guess was starting his shift, that greeted me while I was working on compiling my papers. So maybe it was just that middle aged man. read more

Absolutely the worst Office Depot. Actually it's an OfficeMax. The service center kept me waiting for 10 minutes when I was the first in line. Then I confirmed with them "can I ship usps packages here?" And the said "yes as long as you have the label" (which I have). Another 20 minutes later they told me "sorry we don't have the service". Find somewhere else! read more