Ordered a desk rug mat that was 60X48 & it arrived 58 X 461/2 no one could answer why or if we re ordered if there would be the same outcome

I do not visit that frequently so I find there is absolutely no rhyme or reason to the layout of this store, products or aisle intersection. Today I got smart and asked an employee where the specific item was located before I wandered aimlessly around. I didn't want to waste my time. I found what I needed, paid, and was on my way. Fortunately it was not crowded so I had no wait. No issue with parking now that the Sam's has closed next door. read more

This Office Max is a FedEx satellite pickup site. FedEx has a service called FedEx Smart Post, where they work with USPS...you take your package (over one pound) to a FedEx center, and FedEx takes it to the closest USPS center to the destination zip code, and then USPS delivers it to the door. I drop off packages quite often, usually no problems. Yesterday must have been a bad day. The woman in the morning told me that she couldn't print a receipt for my package, and I told her that I usually get one. She was busy talking to another woman working there and I had to stand there for 15 minutes while she finished her conversation before I had my receipt. I had another package last night. The man working the counter said 'I can't take that, it's USPS'. (It has two barcodes, one is FedEx, and one is USPS), not to mention the label says FedEx SMART POST across the top. I finally convinced him to scan the lower code and give me a receipt. Sheesh. Thank you for listening. I'll go to Walgreens from now on. read more

I went to buy an office chair at the Berwyn location but was told they did not have it in stock, even though it was a floor model. You can only buy an item at a store that actually has it in stock. So I drive out to Woodridge store half an hour away, via highway. The place is empty but the clerk ducks into storeroom as soon as I walk in. So I have to wait for him. Then he sells me chair but asks if I want warranty, I say NO and end up getting billed for it anyway. Also, they can't deliver the chair to my actual office. All in all, a crap experience. This chain deserves to be crushed by Amazon. read more

I'm a huge office supply junky. However, I'm also unemployed. So I guess I'm a huge office supply window shopper. Yesterday I threw caution to the wind and ventured to OfficeMax ready to purchase some organizational goodies for a job interview. The manager at this location scooped me up right away and helped me with EVERYTHING. I was looking to create a small portfolio of my selected works and she definitely hooked me up. She talked me in to going a more creative and colorful route (the job is in education) and I actually got complimented on the bright look of my portfolio by the interviewer. I cannot thank her enough for all of her help!! read more

This store does have everything you need for office and school supplies. Their downfall is their staff and clearly-marked pricing. I had to track someone down for help and they were less than enthusiastic to answer questions. Three employees were congregating in the front of the store rather than walking about seeing on the customers' needs. Not only that, but their shelves aren't marked clearly on some things. Jordan at check out, though, was helpful and friendly. read more

I admit, I don't go to Officemax on Woodward in Woodridge very often and, when I do, there has never been an issue. I'm in and out. Everything is fine. However, yesterday was different; yesterday, i was impressed. I needed to have a personal document printed on legal size paper. The problem was that I didn't want to pay for 500 sheets of paper when i was only going to use 3-4. Unfortunately it doesn't appear that anyone sells smaller parcels. I asked at the cash register and the gentleman there (I forgot his name) was really helpful. He explained the self service printing and I was excited until the item printed. This was not the fault of OfficeMax ... I had copied and pasted the document incorrectly and the format was all off. Frustrated with myself, i left to reconsider my options. When i got home, I found online that i coud upload the PDF and have it printed at the store - then pick it up. Once again, i was excited until i saw that the document wouldn't be available until the next day... it was a legal document and i needed it before then. I took a chance and called the store. This was when the customer service kicked in .... I spoke with Matthew who was EXTREMELY helpful. He gave me their email address and told me he would personally print up the documents and have them ready for me. I stopped at the store an hour later and, lo and behold, they were waiting for me - exactly as i needed them. I know this all sounds like nothing but, to me, the customer service at this location was top notch and saved me an evening of heartburn. I definitely recommend them and will make a point of shopping there more often. read more

Very bad customer care ...I went this evening to do an exchange of the wrong ink a 20 minute wait , I was confronted by the Assistant General manager Chad which was no help at all . instead he tried be a smart one.. now I wonder why they are closing these stores.. bad reputation on customer service. it seems like we are asking for favors instate of being customers.! maybe they need caring staff. read more

This is the worst office max I've ever been to! They never have office max brand ink in stock. The staff is very rude here as well. I will not be coming here again. read more

Opening my new Beach for dogs doggie daycare, training and grooming business during a pandemic, has been stressful as I am sure you can imagine. This store and there employees helped me in every way to not only give me quality products but great service. I recommend them for all your printing needs. read more

I needed to print a few things off and I thought I would only be at office max for a few minutes. Wrong! They seem to be understaffed at this store. I was not happy with my visit and I will go to a different office store next time. read more

Possibly worst experience ever in a store. Week of 9/13/13. Do not use them to repair a computer...would not ever recommend buying a computer there. They are incapable, and if that is not bad enough, they lie. Will never step foot in the store again, not even for a pencil. Store Team Leader no better than his employees. read more

What can I say, this is my playground. For the last 5 years my one stop shop to my office supplies needs. I am sure I can buy many of my supplies online, however sometimes you just need to walk into a store and grab what you need. The cashier Tomas has been there for years and always has an "A+" customer service attitude. From toners, paper reams, markers, calendars, bags, notepads and more I am rather loyal to this store. I am not only a customer but a "Max Perks" member too! read more

DON'T USE OFFICE MAX IN WOODRIDGE! I ordered prayer cards for my fathers funeral yesterday morning. Apparently they weren't able to print what I wanted and "didn't get around" to contacting me. Then they said I didn't leave a phone number which was a lie because I had to open and account WITH A PHONE NUMBER to place the order online. So not only did they not contact me they LIED to cover it up!! I know this because when I called cooperate they HAD MY PHONE NUMBER!! The funeral is tomorrow morning and Fed Ex/Kinkos on Butterfield (specifically Diego) is saving me. If you have anything important DON'T USE OFFICE MAX/OFFICE DEPOT!! read more

I went to Office Max after visiting Staples & Office Depot. My previous computer desk chair more or less "wore out," so I scoured the Sunday ads from the Chicago Tribune, and didn't see anything that caught my eye. So I decided to "do the rounds," and ended up finding a comfy and reasonably-priced cloth-based chair. I sat in the chair for about ten minutes. I observed "Tomas, the clerk who's been there for years." He was stocking shelves, straightening aisles, and after about ten minutes, asked if he could help me. I said I was interested in this chair, whereupon he counseled me on the sale price which I was pleased, and gave me info about the warranty, how to use the 1-800 number to invoke the use of the warranty, etc. What astounded me was that he picked up a new chair in a huge sealed box, never using a dolly, cart, or lift of any kind! Tomas hand-carried it to an unopened cash register, rang me up, and of course asked if I wanted to open an Office Max credit card, if I wanted to buy any printer paper, etc. When the transaction was completed, Tomas told me to pull the car up front, where he hand-loaded this huge, heavy box into my car. My wife and had to carry the box from the car to our house, where I assembled my new comfy chair, and proudly placed it in my computer room. I will be back to Office Max, and would recommend them to friends and family for their stationery and computer-related needs. BTW, I found a similar chair at Staples in Willowbrook, but it was about $100 more, and the clerk had no current sale pricing for me. read more

Deandre helped my family with a new desktop computer and monitor. It was an amazing customer service experience. I will be back for all of my computer, printer, and office needs. read more

Terrible store. Everything is disorganized and there is maybe 1 or 2 employees available at any given time. Moreover, much of the office furniture displayed isn't even available in the store, you have to have it shipped which is an extra fee. Will never return here. read more

Generally there are great savings to find in this store. It's just a bit unorganized and the staff are not too attentive.

i came in late to get copies made. The store clerk made sure i got all my copies and stayed after store closed to help me. The store manager and check out clerk were waiting patiently and were very kind considering it was 25 minutes after the store closed on a friday night. all employees were pleasant, professional and kind. read more

its an officemax they have some employees that are great and some who just fill in space