If I could leave ten stars for this place I would. from the get go, the staff here was wonderful…read moreand so welcoming. You can tell they put so much effort into the little touches and details of the cabin. We stayed in the skylight house, and were greeted every day with fresh fruits and pastries, fresh flowers, and the most dreamy and beautiful setting we have ever seen. Literally cannot recommend this place enough!

Stay here for an amazing experience! My husband booked this place for our honeymoon/vacation and I…read morecannot have been more happy to stay here. Wish we stayed here a little longer to enjoy the hot tub! Our host, Jenny, was very helpful and inviting. She gave us a tour of the grounds and provided some information about Volcano National Park. The sanctuary provides all the amenities you'll ever need: mini fridge, sink, bowls/plates, heater, utensils, TV, DVDs, books, plug ins, coffee maker, coffee grounds/tea, juice, milk, creamer, cream cheese and spreads for the baked goods, soap, dish wash scrub, etc. You name it, they have it. The bed was so comfortable, clean, and relaxing. I enjoyed the outside shower and hot tube! Enjoyed the nature all around us. The only downside was the WiFi connection. We were only able to get 1 bar inside the cottage. Our host was able to reset it in which worked great for awhile but returned to the same bar later that night. If we ever come back to Hawai'i, I would love to stay again!

BE WARNED ABOUT THIS PROPERTY!!! We booked through Expedia and searched for units with a hot tub…read moreand this one came up. We booked, only to find that the hot tub wasn't working. We had no warning whatsoever and the owners never reached out to tell us. We NEVER would have booked this if we knew the hot tub wasn't working. The owners did NOTHING to offer restitution for the problem. If you book be sure to check to make sure everything is working properly or you will be sadly disappointed on how they handle the problem!

What a lovely place with gracious hosts. I reserved the two rooms for my father in laws birthday…read moreand Father's Day in March. Then in May the volcano starting erupting and the park closed and hearing about the air quality and earthquakes and potential explosions put a pall on our plans. Chris emailed us the entire time giving us updates and options and really just so responsive. We decided to go anyways and glad that we did. We reserved both rooms and really it felt like we were the home owners bc we had the place to ourselves. The rooms are beautiful and the landscaping amazing with beautiful orchids and plants everywhere. Each room has a fireplace that we used every night and again in the morning. We had so much food for snacks and breakfast and it was actually better than going somewhere they serve breakfast daily bc it was at our own pace. Since my in laws have dietary restrictions it was better to have cereal and instant oats and yogurt and fresh fruit and banana bread at our own leisure. Plenty of coffee and tea to make. I had planned on going to nearby cafe to get breakfast but it wasn't necessary. We ate out on the deck and had the it to ourselves and ate in pajamas and prolly made too much noise for chris and eric. I was full and ready for the day every morning before we headed out. Since the park was closed the location seemed silly at first but then when we came down to Hilo and up to Onomea Bay and then up to Waipio Valley I was glad to be up in Volcano. It was so hot and humid and oppressive but up in Volcano it was cool and misty and comfortable. Our hosts were gracious and attentive but not overbearing in any way. They were kind and we appreciated the time we got to spend with family there. I'd suggest staying here bc the weather is so much nicer up here and it's a neat place to get away from it all. If you're just going to rent one room get haiku which is in the back. More private. Bc the room is two walls of just windows surrounded by tropical vegetation. Pretty amazing. The metal roof made a perfect sound machine to fall asleep to. They provided ear plugs in case it's too noisy but we loved it all. Even the small earthquakes were mini adventures.

A wonderful guest house right in the heart of Volcano Village…read more My wife and I enjoyed all the special attentions that made Volcano House Hale Kapa Kahi such a very special place for us on our vacation to Hawaii. The cottage in the rain forest was beautiful,comfortable and very private. Highly recommended to all travelers.

Wonderful place to stay. Richard was a fantastic host. He was there upon our arrival, showed us…read moreeverything in the house and then left us to enjoy it. He was nearby if needed, but gave us our privacy. The cottage was very private and surrounded by tropical foliage. The decor made it warm, cozy and it had everything you could possibly need to make the vacation a great one; a nice fire, cozy quilts, various kitchen equipment....even waffle mix to go with the waffle maker. Great attention to detail! It was extremely close to the Volcano National Park entrance....the location couldn't have been better. Great little vacation. Thanks Richard!

I really wanted to like this place as much as the other reviewers, but call it dumb luck that we…read morehad a few not-so-good discoveries during our stay. PROS *Modern bathrooms with heated floors and a heated towel rack. *Clean sheets and a comfortable mattress. *Dehumidifier. *In-room breakfast and coffee. CONS *Found a used pair of men's underwear under the bed. *Two of the six legs of the bed were broken. *Low-drain toilet that is easy to clog, also evidenced by the next point. *Broken plunger, which made unclogging the toilet take longer than it should. Then, it wasn't replaced after our reporting it, so we had no choice but to use the broken plunger the second night as well. Protip: flush multiple times while you're using the toilet instead of once after you're finished like you would normally do. *The bathroom window is large and faces the front walkway, and although there is a blur effect on it, people can still easily make out your naked body if they decided to look in. *Saw at least three bugs (including one in the electrical outlet that we couldn't do anything about). The bungalow is charming and as modern as it can be, but you are essentially staying in a rural area with lots of nature. While the staff were friendly and apologetic about the underwear and plunger, I feel like they could have temporarily replaced the plunger with one from another room that wasn't being used, especially if clogged toilets are a known issue. The Volcano Village Estates is not a bad place to stay, is close to Volcano National Park, is better priced than other accommodations in the area, and I can easily see how one could have a better experience then we did.

I would rank my recent two-night stay at Volcano Village Estates one of my worst hotel experiences…read more My complaints center in four areas--food hygiene, safety, room cleanliness/condition, and total lack of owner communication. On day two of our stay, there was a cockroach on our breakfast inside our refrigerator. The innkeeper told me that in a rain forest, it's common to have insects in the rooms. I told her my concern was that the cockroach came in on the food, which raises significant concerns about food preparation and hygiene. (As an aside, I would not recommend opting for "breakfast", which was meager. For example, our first breakfast for two people consisted of two small burritos, which you had to heat yourself in the microwave, a kiwi, a tangerine, and a dozen grapes.) My safety concern was that there was a non-functional smoke alarm in my daughter's room when we arrived. Because there is no HVAC system, portable heaters are provided for heat at night. The innkeeper addressed the issue, which was due to a dead battery. A quick AI review (and yes, AI is not perfect!) says, "Hawaii requires functional smoke alarms in all residential dwellings, including hotels, rental properties, and multi-family homes. These alarms are generally mandated to be hardwired with battery backups, interconnected, and tested regularly." The system was not hardwired and obviously hadn't been tested. There were significant issues with room cleanliness/condition. My daughter's unit had a half eaten/half melted ice cream treat in the refrigerator when we arrived. Our room (called Papa) had unfinished plywood floors and walls except for the bath area, which was finished. The innkeeper said the owners "preferred it that way". On each side of the bed, there was a small carpet remnant that was dirty and stained. In our bath area, vanity lighting consisted on a single low wattage pendant light that was inadequate for shaving, make-up, etc. I raised all these issues with the innkeeper on the day of our departure and suggested that an adjustment on our room fees would be reasonable. The property manager responded promptly with an adjustment of about $100. I then suggested that a single night refund of one room fee would be more reasonable, but she said that the property owners would have to approve that, and I could expect a response in 2 days. Not receiving any response, I have since texted the innkeeper multiple times and was assured on each occasion that the owners would respond. Nothing has happened in three weeks. I write this review as an experienced traveler (over 50 countries) and as a vacation rental property owner. There are a multitude of problems with Volcano Village Estates compounded by the owner's indifference in addressing legitimate concerns. I would not recommend staying here.

A beautiful home in a beautiful area. This home was truly designed with the guest in mind. We…read morecouldn't ask for a better vacation home! Mahalo

About the only positive thing I can say is that it's close to Hawaiʻi Volcanoes National Park…read more The issues: - Upon arrival around 5ish PM, there was no one around to greet us. Finally someone was running around and told my travel buddy to look for an envelope in the basket. - The room: Small, kind of musty/moldy kind of vibe. The bed was small and squeaky. You need a key to turn on the electricity. Also, there is no TV! - No potable water in the room. The provided water in the carafe had mold on the lid. - Bathroom: The shampoo, conditioner, and shower gel were all filled about 1/4th of the way. The shower gel wasn't even labeled. Very little counter space for toiletries. - Breakfast: I was expecting something a little more substantial. There were papaya boats and banana bread. - No shoes inside policy. Sorry, I wasn't leaving my shoes outside the room. Rain? Bugs? Heck no! All in all, I didn't see the value for $285 for a single night. This was my first time ever staying at a BnB and I didn't feel like it was very hospitable.

Fell in love with this place. You should stay here to visit the volcanoes. Plenty of space,…read morepeople were very nice.

Loved this cottage. Wish we could have stayed more than one night. Perfectly situated near the…read moreVolcanoes National Park. Quaint area and owner. Comfortable and had everything we needed. Would recommend.

Found the surroundings stunning and the cottage to be very comfortable. Everything had a purpose,…read moreneeds were fully anticipated. Very clean, functional and walk in ready. Owner was very welcoming and thoughtful. Heavenly, cool and a real gem

Our respite stay after a full day of chasing Volcano Craters and remote petroglyphs…read more Ten minutes from the park exit, just had dinner in the park. Works out great , self check in. Old fashioned but just right for the Area.

This was a great fond for us. We have never been on this island. Literally 3 minutes from Volcano…read moreNatl Park. We stayed in Rm 9. Convenient path to car and hot tub. We used the hot tub 2x and it was perfect temp. I thought it was crazy for a gas fireplace in room. We used it 3x because it was rainy here. Staff was helpful by providing us ice and utensils and glasses that we could leave in room. They don't want you drinking the water so they provide a 5 gal jug of water. Good to bathe in but not drink. They provided a small fridge, coffee maker, toiletries. The room was big enough that they could have added a coffee table by fireplace to set your drinks on. No TV but we had our own electronics. WiFi was on point. Ample parking. They don't do daily room service unless you ask. The sound of the birds at night is amazing. They communicate right away via text for anything you need. I would definitely stay here again.