We absolutely love the doctors and staff at Serrano Family Practice. They are so compationate,…read morecaring and truly listen, paying close attention to detail. I have never experienced them rushing to leave the room as I have in almost every other practice I've been to.

I have personally known Dr Eric Serrano and Dr. Lisa Serrano for over 15 years. When I mention…read morethem I also put the category of their staff as whom I speak highly of as well. They are truly one of the most genuine people you will meet. They have helped so many people regardless of their backgrounds and experiences(myself included). This is just one of the few traits that make them special. They will deter in having to tell you the many people they have treated, the types of people they have helped as this shows how humble and down to earth they are. They are truly Gods helpers in the medical profession. If you are in the Columbus Ohio area it's worth to get to know them.

If you are like me and want a doctor that actually listens and cares, look no further. I became a…read morepatient of Dr. Donna Parsley when she first joined the medical practice, now known as Diley Ridge. She has always taken the time to listen to what is going on and discuss a course of action. In today's society, that is difficult to find because of the typical fifteen minute window doctors have with each patient. Sadly, I moved for a job and have to find a new doctor. If you live in the Pickerington, Ohio area, and need a doctor, cross your fingers that this doctor will accept new patients, because you will have the best doctor in the area.

Not an emergency care center, but offers various physician options. Very convient physicians…read morebuilding just off 256. Newer building that has always been very clean and well kept. Several different hospital systems occupy offices here, great alternative to going downtown Columbus for your healthcare needs. Always a speedy check in and the staff are always friendly.

If I could leave zero stars I would. Emma Hill left the practice and I was not informed at all. So…read morewhen I called to get a referral to a specialist I was told that I have to be established as a patient of the clinic first and come in for an office visit. Huh??? Just because my provider left means I'm not a patient of the practice any longer. I had been to one of the other doctors in the office before who is still there but I'm considered a new patient!!! What a money grab and very poor communication from this practice. Not going back!!

I made a complaint to the office because she got nasty with me- I then got a letter saying she's no…read morelonger taking me as a patient- okay I guess you beat me to it. She can talk nasty but if you do you get canned and lied about.

I have been very unhappy with both Dr. Serrano and the practice in general. The office staff are…read morerude and do not seem to care. They have lost my records twice and seem very unorganized. Dr. Lisa Serrano has her hand on the door the entire time, making me feel rushed. I only go to the doctors when I really need to so if I am there it is important. I am searching for a new doctor. I honestly do not understand why people recommend this practice at all as all my experiences have been negative.

Thank you DR. Lisa for taking our calls and extra time to help in time of need. From assisting us…read morewhen we are traveling out of state, to writing letters for my son's condition to help, she has always been there for us.