Hood Tech 11430 and Lube Tech 18001 (I didn't catch their names) were extremely helpful. They…read moreinformed me they may not carry the oil or filter my Audi Q5 needs but made every effort to find what my vehicle needs and were able to service my car quickly and efficiently! Prices have gone up and in this economy that's no surprise but they did a great job at getting me in and out quickly and informing me when my car was ready! Kudos to two young men that want to work!!! Managers please let them know they are doing a good job!

Drove in and there was no waiting line. They came up to greet me right away and ask what I was…read morelooking for today. Started on my oil change right away and I was able to be on my way in no time.

I had my engine replaced by MPG Automotive on Dyer Street in El Paso, and the experience was…read moreextremely disappointing from start to finish. First, my truck was in their possession for over two months because the first engine they received was defective. During the process, I was quoted one price over the phone, but when I finally went to pick up my truck, the total was significantly higher than what I had originally been told. To make matters worse, immediately after picking up my truck, there was suddenly a braking issue that had not existed prior to the engine swap. MPG had to keep my truck for another week to address the issue that appeared after the repair process. After that experience, I lost confidence in the Dyer Street location and avoided returning there unless absolutely necessary. Fast forward roughly 30,000 miles later, my truck developed a lean condition. After multiple inspections and diagnostics from different shops, Brake Masters discovered that the exhaust manifold hardware on the engine installation was loose. Four manifold bolts were found loose, with one visibly not even fully seated or properly torqued. The shop explained that this exhaust leak was causing false lean readings from the O2 sensor. After receiving that diagnosis, I contacted MPG Automotive and brought the truck to their Montana location for inspection. That was when MPG denied responsibility and stated that a cracked exhaust manifold caused the issue instead of faulty installation. However, every shop I spoke with stated that if the manifold itself had caused the hardware failure, the bolts would more likely have been broken or snapped rather than simply loose and partially backed out. MPG is using the cracked manifold explanation to deny responsibility for what appears to be an installation related issue on an engine with barely 30,000 miles since the swap. I understand that exhaust manifolds and gaskets can fail over time. What concerns me is that properly installed bolts should not simply back themselves out after such a short amount of use, especially when multiple bolts were found loose at the same time. I spent thousands of dollars with MPG Automotive expecting professional workmanship and reliability, but instead dealt with delays, additional issues after pickup, pricing discrepancies, and now what appears to be improperly secured exhaust manifold hardware. I strongly recommend people thoroughly inspect any work performed and get second opinions if problems arise afterward.

Great service fast courteous and very good very reliable and clean place people who work there do…read moreawsome job.

Poor communication, false guarantees, disrespectful ownership. If you have any other option, go…read morewith that. You'll regret going with these people. The owner is an angry old white man that acts like he could care a less if he treats his customers with respect. The only bright spot is the mechanic Fernando. His willingness to help and be solution oriented (polar opposite of the owner) was the only reason I allowed them to work on my car to begin with. Anything is better than this place!!!!

These guys are pretty reliable and reasonably priced. I had an older Honda Civic they did work on…read moresome time back. They fixed the brakes and did a full tuneup on it. I believe the CV joints also had to be fixed at one point. The car was running better after it was taken to them. It was an older car so eventually I had to have more work done to it. I had to go to different mechanics to fix it from time to time. Hondas can last a lifetime if you take good care of them. My Honda lasted about 20 years. They're pretty low maintenance cars until they get a little bit older. I believe it was around for 105,000 miles. I owned another Honda but it unfortunately got totaled after eight years. Anyway... I didn't deal with the staff directly. A relative helped me out and took the vehicle for me. They dealt with the employees. They said everything ran smoothly with the staff. My main concern was if they could fix my car. They were able to do that...for awhile at least. I would consider taking another vehicle to them. Overall a good experience here. I'm not sure about the exact price. My relative took care of that for me (which I'm grateful for btw).

The market for new cars and second hand cars is slow as the economic downturn is affecting many…read moredealerships. Mercedes Benz offers great vehicles with low mileage and EV at a discount pricing. What you really buy is security and safety as well as great services. Mr Jose M. The head of services is extremely knowledgeable and very dedicated. They also provide a ten percent discount to the military community. I still love German engineering but cars have become computers on wheels with many functions that no one is asking for. It would be a good thing for car manufacturers to come back to market needs. Affordable vehicles with simple functionalities.

Agreed to purchase 2016 pre owned gle advertised on national mercedes website for asking price,…read moreafter 4 days waiting on make ready, dealer added 9 grand to price after we sold our car so we could pay cash.. just said sorry , we priced it wrong. What a scam, also tried to give us 15 grand less for our trade that we sold in one day . Beware .. .

Great Service for my company, work fast and doing a great job they know what they are doing really…read moregood mechanics

Worst staff and service. I had a very disappointing experience with this shop. They kept my car for…read moresix weeks and no work was done at all. During that time I was given a loaner vehicle that was very old and in poor condition. I informed them three weeks in advance that the inspection sticker on the loaner car was about to expire. Despite several phone calls, no one seemed to know anything about it or take responsibility. Eventually I had to take time off work to get the loaner car inspected. Even more concerning, I continued to drive the loaner vehicle with an expired inspection sticker. After weeks of delays and poor communication, I finally decided to pick up my car and return their loaner. Overall, the lack of communication, responsibility, and customer service was extremely frustrating. Do not recommend at all.

Stay away from this company. They are predatory and will soon be reported to the state of Texas AG…read moreoffice for predatory behavior, including holding a car for over two months with little to no work done, engaging in unauthorized repairs and not releasing the car.

Eric and Tavo has always been extremely honest. I trust them with all of my vehicles. Fair pricing…read more No upselling services that are not needed. They warranty their work. Inspections and repairs are done correctly the first time. Absolute complete professionals. I recommend them to all of my friends and coworkers.

Excellent service like this needs to be known to the community! Very reliable and fast responses. I…read morewas a bit worried taking my car to someone I don't know but the service here exceeded my expectations!! Satisfied with the service and my car is back to normal. I would've been completely out of a car but thanks to Cesar a huge weight was lifted!!! Thank you sooo much and I appreciate you! Will recommend to anyone I know who needs mechanic work!!

From the day I contacted Cesar about my car he was very professional, responsive, and helpful. The…read moreday I took the car in it had to be towed and he didn't have any issues with that he took my car in and performed a diagnostics confirmed that it was my water pump that had to be replaced and then also made me aware that my thermostat housing was going to need to be replaced as well. He worked with me found me the part for a great deal I went to go pick it up brought it back and he had it installed very easily. Once both parts were in he verified that no more leaks were present he showed me he started the vehicle and cleared off my check engine light. I felt safe and confident that I left my car in the hands of a great honest hard working man like Cesar I'm happy that my car is up and running great again I will most definitely recommend his services to my close friends. Not being from El Paso and still being new to the area can always add more stress to the situation of having car troubles but Cesar really helped ease that with the service and communication he provided thank you again I really appreciate it.