First let me say I have had a lot of respect for the craftsmanship of the people in this company. I've actually used them to fix issues with my windows (and other things in my house) several times in the past 4-5 years and have been extremely happy with their service.
However, I am quite surprised and confused by my last two interactions with the owner of the company. Both times I've asked for service, and both times he has responded telling me he would come out to take a look. Strangely, both times he then proceeded to not come out and dropped all communication with me. I called and emailed several times to follow up, with no response whatsoever. As a loyal customer who has been left in the lurch twice now (while I am waiting to have some leaky windows repaired), I can't help but feel disrespected by this behavior, especially as a loyal customer.
Either they are too busy these days to bother with smaller repair jobs like mine, or have completely lost the ability to be honest with customers. Whatever the reason, this new form of customer service is really disappointing. read more