The customer service provided by this bank is terrible. While staff in the branch is great, it is…read moreimpossible to get banker support regarding various other needs such as wires, ACH's, account postings, etc. In addition, it is impossible to reach the main bank or a bank officer (VP or above), as they filter everything through a call center that is staffed with employees that know nothing about banking. Very disappointing experience with this bank except for the local staff who are great with day-to-day needs. I recommend that the main bank officers render the service and attention to customers with higher end needs as well as the bank employees do with basic needs.

Went to office to set up an checking account. Could not do it online. Staff was very helpful…read moreStill will get $300 bonus assuming I follow rules.

I wish I didn't have to give them even one star. Their lack…read moreof understanding or caring about my request caused me a huge amount of money.

I have been trying to get statements for 3 accounts that are closed. I went to this branch over 2…read moreweeks ago and submitted all the documents to get my name put on those accounts as POA. I was told it should take 7 days. Well it still hasn't been processed. A deadline to submit the docs to the State of Arizona has already passed. I have to go to the branch every time because the customer service has person doesn't return phone calls. I called the 800 number for Citibank on the recomendation of the Northbrook Branch customer service person. I even talked to a supervisor. They said go back to the branch. I am going back now for the 6th time.

I bank with Chase primarily for its truly outstanding credit products, and its banking bonuses can…read morebe generous, but I stay away from its branches. The one in Plaza del Prado might as well close everything except its ATMs, because its staff are so unresponsive, and the massive location at Dearborn and Madison manages to be both impersonal and micromanaging. By contrast, the Deerfield Square Chase Bank gets it right. I've only made deposits here, where the staff are helpful and friendly, there's fast-enough WiFi that no one bugs you about, and even the coffee is decent. It's the most pleasant Chase Bank I've used, though admittedly that isn't saying much.

Deerfield branch. Especially Michael. Extremely incompetent. Listed me as dead instead of my mom…read morether and frozen all my accounts and refused to meet with me to help. NEVER use this branch. Extremely rude and incompetent employees. Except Marlin a windy kind employee

Incompetence reigns suppreme at this location. Nothing but fingerpointing when they screw up…read more Called my yesterday just to waste time. No, I don't enjoy chatting with my banker. He wanted information he already had . . . I guess he doesn't know how to access his own bank records. Chris just wastes time . . . maybe he doesn't have enough work to keep himself busy. But, moving up the ranks, their HQ isn't much better, and the CEO doesn't know how to reply to inquiries. You're better putting your money under a matress than dealing with these people.

I'm a former FBOP customer who frankly wishes that our government had just left that bank alone…read more But no such luck, so I press on with my account now at US Bank. I've experienced a lack of responsiveness at other US Bank branches, but not this one. They've always been helpful with servicing my needs. They do subcontract a foreign exchange service at this bank which they'd be better off without as one can do better exchanging their money almost anywhere else. I don't necessarily doubt the thoughts of the other reviewers - maybe my luck has been better here. To me, going to Chase is like jumping out of the frying pan and into the fire - they're no great shakes either. I guess it just depends on what clicks best for you - this US Bank branch is OK by me so far.

I stopped in to rent a safe deposit box here which you can do with an account (had to open one)…read more The cost for a medium size box is $70 a year. The asst bank manager was very helpful in setting up my account and helping me to choose the box. I actually experienced deja vu when they brought me to where the safe deposits were but maybe that's from watching movies. I am actually looking forward to coming back and putting stuff in the box. I don't know why, the movies again? Maybe I'll come back with dark glasses, headscarf and trenchcoat. This actually seemed like a very welcoming place, with a comfy sofa in the waiting area and candy and Dunkin' Donuts set out.

Have a few accounts here for a charity organization of which I am the treasurer…read more They have been nothing but helpful as I have been in the process of transitioning into this role. Both the cashiers and the customer service personnel have been warm, welcoming and always willing to help. Love that they have a change counter in the lobby.

A little bit more to say about 5th3rd ..... Not only can I…read morenot have online access to see an account, they set the account up as "paperless" meaning no statements are issued. I emailed Melissa on December 14, 2025, asking about statement for November. Response from Melissa - "The statement will be cut off on the 19th of this month. If you need it before then you can come into the office and put up what we have." Me -"Then there should have been a statement issued for 11/19/25?" Melissa -"Yes you should of received it already. Did you want me to send you a copy of it again ?" Me-"Yes, please send. Did not receive and please make sure that the account is not marked as paperless causing the problem." Me today-"No statement for the Estate account for December yet. Please mail a copy and find out where the mailed statement is. No statement received the dates of 11/19 or the current 12/19." Ended up calling customer service, the account was marked "PAPERLESS"! Careless service and no follow through for the 5th3rd Wheeling bank.

the staff at the banks are friendly but the business its self is a horrible bank, they all are. Now…read morethere is NO WAY to talk to a live agent, and if you try the chat they have no power to do anything for you completely useless, if you have an issue the bot won't resolve, which they never do, trying to call and get a person is intentionally programed to never get you to a live agent. I hate banks I don't care which one, they want to take our money but they (none of them) want to provide the service, I wonder what they would do if we all got fed up and withdrew all of our money and kept it home under our mattresses. I guarantee it would be safer than at any of these corrupt greedy institutions.

Courteous staff at this BMO Harris Bank location. Bobby helped me today with my safety deposit box…read moretransaction. Highly recommended!

It is always a pleasure visiting this branch. The team is highly professional, helpful, and truly…read morewelcoming. They consistently create a positive experience and make every visit smooth and comfortable. HIGHLY recommend!!

Instead of explaining, they keep saying 'you were given a disclosure.' Does this work in any other…read moreindustry? Sorry bubs, you were supposed to know that this was happening. No apologies. No waived fees. Last month, they charged me $7 ($8?) because their ATM ate my card. I needed a new card so they charged me for that.

Terrible customer service! I went there this morning for changing name on my account. The lady with…read moreglasses took other customer came after me not sure why. I was waiting patiently as she told me that she is going to be with me in 5 minutes. She and her colleague were still with that customer who came after me and it was more more than 5 minutes and I had no idea how long I need to wait. When other customer representative was available and wanted to help me , she told him that she is going to take care of me . No explanation, no apology! So he took the other customer who just walked in . I had to leave as it was so obvious that they don't want customers like me (Asian). I am going to other brunch to close my business checking account. Luckily I have many other options!

Ian jones does not pay attention to customers. After 20 minutes of waiting asked him to call…read moresomeone else to help me and he said no one was available at the moment. I explained that I had a surgery and couldn't wait any longer. By the way I was only one customer in and one lady at the counter. Very poor customer service!.

OMG! Unbelievable how slow this place is! So bad! Go to other branches! What a mistake today for me!read more