Great staff. Everyone was super helpful and genuinely interested in helping me find what I needed…read more I was here on a Monday evening and it was not busy at all. Some items didn't seem to have any special discount or price differences from what you might find in a regular Banana Republic, but I did find some items that were on sale up to 70% off!

Store selection was decent. But customer service was bad. Upon entering, there was a hello. The…read morestore manager (guy with dark hair) walked past us twice without a greeting. So there was 1 greeting, 2 ignores, and 0 offers for assistance. I had to find someone to ask them to start a dressing room for me. Then I had to go out and find her again to ask about sizing options. Then I had to look it up myself on my phone because she said the store did not have an inventory look up system. Then upon check out, my friend was given the incorrect change (she has to walk the cashier through the math) and I used a gift certificate and when I asked her how much was left her response was "No". But my receipt said $20+. Next time I'll just order online. Not worth the drive.

I had an amazing shopping experience here on 5/1/2026. I was in search of an item and approached an…read moreSA who quickly offered to check in the back. Not only did they have the item I wanted (sold out online) she offered the same item in pink! My dream item! I said of course! She saw my excitement and also offered a unicorn purse that was available due to a missed customer pick up. I'll keep the bag name secret but let me just say, I'm on cloud 9! Excellent customer service!

Horrible customer service. I walked into the store and was…read morethe only customer in the store. 4 workers were chatting at the cash register. One greeted me quickly and then went back to chatting. I walked the entire perimeter of the store - picking up purses and inspecting them. Not one time did anyone offer any assistance. As I walked out the door, there was somewhere there who told me goodbye. I went a few doors down to Kate Spade and was greeted and offered excellent customer service. I bought a purse. I then returned to speak to the manager of Coach to let her know of the customer service failure and lost sale and it turned out she was the chatterer that briefly greeted me. As a leader, she led her staff to lose a sale.

What a mess! Empty storefronts Dulce to the terrible layout. No fountains or amenities. The…read moremanagements only effort to improve the ambience is to turn up the Muzak louder and louder and LOUDER. There is really no food court to speak of. Pick any strip mall in the state and there will be better dining options. It's bad when the highlight of an outlet mall is the Tesla charging station. :D Wait! I have something nice to say. The bathrooms are very, very nice. Great place to hide out from the cacophonous mall music.

This is a great stop on a road trip on the 99. It's nice to walk and stretch your legs going around…read morethe outdoor mall. I don't really think of it as outlets after going, it's more a mall. Half the shops are regular shops and are not outlet prices. They got rid of their food court and put in an ulta which I thought was interesting and they had a handful of shops that were closed/empty. It's weird that there are very few food options on site, there are more down the road which discourages you from staying and encourages you to stop shopping and leave to get food. We popped into 3 shops and then hit the road again. We got a good deal at Levi's who had a sale but that was it really, I wasnt impressed with the prices for the other stores that were "outlets"

I went to this location to look for a belt and wallet combo which I had purchased in the past here…read more I asked the one of the sales floor lady and she seemed uninterested as to what I was asking for, after 3 failed attempts to explain what I wanted she abruptly stated "we do t have it" turned around and walked away from me rudely without giving a chance to ask for another item I wanted. I asked for a manager and this lady came and O asked attempted to explain what had occurred with her employee, but she kept looking at bewildered and confused, she proceeded to state I don't even know we have that but ok, I tried to explained to her, her employees rude behavior but she just kept acting bewildered and confused, and made no effort to understand what O was saying. I felt as if both white woman treated me rude due to my Hispanic ethnicity....both parties very rude and unprofessional....

We walk up and are told they closing for an hour to sanitize, so we leave for 45 minutes, then come…read moreback only to find that then they closed Back to back for another hour for lunch! 3-4 pm

Although theres a Tillys just down the street from where I live we still had to make a stop at this…read moreone. The store like all Tilly's was clean and well organized. The male employee by the dressing rooms was so polite and helpful. My little girl found two shirts for $9. Loved it!

I see why this place received 1 star in the past!!! No customers but 3 sales people and they offer…read moreNO HELP!!! We had to keep going to the front desk (where the salespeople were chatting) yo get assistance! If it wasn't my kids birthday, I would have left everything and not purchased anything!!!

Loved this place so much, it's much bigger than all the other american eagles ive been to. The…read morecustomer service was great, I was helped out by an employee named Alex. He not only helped me find jeans but an entire outfit!

The store is awesome. Some of the gals working on the weekend are awesome but today I ran into…read moreMaritza .. or so she said that's what her name was. At first she didn't want to help me return my item because I didn't have a paper receipt. Didn't bother to ask if I had an email receipt either. She turned away and asked her colleague to take care of me and went back to her co worker male to chat with him. Her colleague asked me for my email receipt and helped me with my return. After this transaction I asked for the first cashiers name who didn't help me and she said "maritza" with hesitation so maybe her name was something else I don't know. She has light orange hair. Then she asked "why do you want to know my name" I replied with just wondering. Then she said "have fun". My 6 yr old turned and said she was awkward from the start. Representative needs re training.

Extremely nice staff when I went in yesterday morning. Enthusiastic, knowledgeable and helpful. I…read morewill definitely come back to this location for my own needs and gifts!

Their display caught my mother attention , We walk in & was welcome right away . Their was 3 ladies…read moreone tall reddish brown hair, African American lady , Hispanic lady. The tall reddish hair girl she told us about the sales , what I didn't like about her while she was talking she had no expression her smile was flat , her body language was giving a vibe that she was forced to tell us about the sales . At first I thought I was the only one thinking that . My mother whisper to me is she doesn't smile she looks so serious. I been to other Chicos before always clean An classy , this store is more causal the workers dress casual An is allow to have tattoos , which is different from other Chicos . I guess being an outlet they have different rules . I have no problem with Tattoos I myself have 3 tattoos . Cover up the large ones they should be more professional. The Hispanic lady was really nice had a great smile, the African American lady was funny An very helpful she offer to order the top that didn't have my mother size , unfortunately my mother doesn't like to wait for her clothes in the mailer. Seem like a good store to shop for my mother . Just the tall reddish brown hair lady should maybe get a personality.

Hubby brought me on Saturday to buy new purses. Rosa assisted us as needed and was extremely…read morefriendly and patient. I did not know exactly what I wanted just yet, just wanted to look around. My daughter picked what she wanted me to get. The outlet prices are excellent, it was my first time at this Kate Spade. I prefer this outlet and the Barstow outlet. The options they have were all so beautiful, with great prices and excellent customer service.

If you're at El Tejon make your way to Kate Spade. The store is beautiful, spacious and clean. It…read moreseemed as if the whole store was 70% off. The purses are beautiful and so beautfully crafted! My oldest daughter bought herself and me a purse. I'm in love with it! And they had perfume samples at the register, OMG they smelled WONDEFUL!!!!! I can't wait to come again to El Tejon and make a stop here again.

I was happy to find Brooks Brothers open again on my recent visit to Tejon Outlets. The location…read moreis very small now with a disappointing selection of clothing. Worst of all is they no longer carry men's cologne which I regularly purchsed at the old store.

This store is great.... friendly service great at putting outfits together all around GREAT!!!…read moreFrank the store manager is a very sharp individual and knows apparel better than any one I've ever met in a retail clothes shop and let me tell you I buy a lot of clothes and shoes. The quality of dress clothes her is second to none!

I'm so sorry. For my horrible review from last time I couldn't even read what I wrote last time…read more lol anyways I just wanted to say how much I enjoyed coming the store there. The manger was awesome. The price was amazing. I can't wait to stop by there again.

Jacket is in a rack labeled 40% off. Went to buy and told they don't know why discount signs are…read moreput there but it is full price. Very misleading