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    Tillys

    3.4 (5 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

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    Coach Factory Store - The employees gathered at the register talking to each other...

    Coach Factory Store

    3.3(32 reviews)
    0.1 mi
    $$$

    This location is beautiful, but I felt extremely uncomfortable the entire time I was there. The…read morestaff greeted me with an unwelcoming tone, and I felt like I was being watched the entire time. I was approached by five different staff members within 20 minutes, asking if I needed help. Usually that reflects great customer service, but it definitely felt like I was being monitored and suspected of shoplifting rather than actually being assisted. I came in knowing exactly what I was going to purchase. I wanted to browse the rest of their current in-store selection and see if I wanted to buy anything else. The experience was so unpleasant, I only purchased the one item and left quickly. Maybe they judged me based off of what I was wearing or how I looked? Whatever the case may be, it seems like I'm not the only one who's had a bad experience at this store.

    Horrible customer service. I walked into the store and was…read morethe only customer in the store. 4 workers were chatting at the cash register. One greeted me quickly and then went back to chatting. I walked the entire perimeter of the store - picking up purses and inspecting them. Not one time did anyone offer any assistance. As I walked out the door, there was somewhere there who told me goodbye. I went a few doors down to Kate Spade and was greeted and offered excellent customer service. I bought a purse. I then returned to speak to the manager of Coach to let her know of the customer service failure and lost sale and it turned out she was the chatterer that briefly greeted me. As a leader, she led her staff to lose a sale.

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    Coach Factory Store - Window display

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    Coach Factory Store
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    Tillys - shoes - Updated August 2026

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