Horrible customer service. I walked into the store and was…read morethe only customer in the store. 4 workers were chatting at the cash register. One greeted me quickly and then went back to chatting. I walked the entire perimeter of the store - picking up purses and inspecting them. Not one time did anyone offer any assistance. As I walked out the door, there was somewhere there who told me goodbye. I went a few doors down to Kate Spade and was greeted and offered excellent customer service. I bought a purse. I then returned to speak to the manager of Coach to let her know of the customer service failure and lost sale and it turned out she was the chatterer that briefly greeted me. As a leader, she led her staff to lose a sale.

I had an amazing shopping experience here on 5/1/2026. I was in search of an item and approached an…read moreSA who quickly offered to check in the back. Not only did they have the item I wanted (sold out online) she offered the same item in pink! My dream item! I said of course! She saw my excitement and also offered a unicorn purse that was available due to a missed customer pick up. I'll keep the bag name secret but let me just say, I'm on cloud 9! Excellent customer service!

I would alway see this place whenever we're driving through the grapevine area and alway wonder how…read morethe shopping was. Well after years of to and from north and south on the 5, I finally can say I've been. It's a pretty decent size outlet mall. Plenty of parking along the side of the shopping center. There's also a section that has charging stations. And I did notice that there were loads of people out and about with their dogs. We arrived around 6pm which the outlet does open till 8pm. From the side we centered in, there was food truck that was parked right before you walked in. Everything is outdoor which they also had a little strip that was covered. Helpful with the heat as it does get hot during the summer seasons. There's all your traditional stores you would see at the outlet. Nike, HM, Michael Kors, Adidas, Vans and so on. A good amount of decent stores. It does warp around each other but we didn't get a chance to wander through the whole place. It was well maintained with plants and the water features. Planted area did have a fence barrier around them. Also, loads of seated benches placed throughout the walkway for seating. Besides the traditional outlet shops, you also have the classic food vendors. Basically a lot of stalls or food center that you would find in the mall. They did have a good sale happening as it was Fourth of July'. Some nice deals that were offered before as well as after. Overall, it's nothing major like the Desert Hill outlet going towards Palm Springs with their higher end designer shops. But this outlet does have a fairly decent amount of stores. Also it's kind of in the middle of nowhere in a sense that's it's right off the freeway. A decent outlets that's worth checking out if you're driving by and wanted to kill some time while heading north or south on the 5.

Clean outlets. Nice shopping area. Modern and upgraded looks. Outlets at Tejon isn't huge. There's…read moreonly two good long aisles to walk around, but it has the basics. Think about Premium Outlets like the one in Livermore, CA, but a much smaller version of it. Same design. Cashiers inside the stores are very nice people. We purchased some new walking shoes for great prices here around $26 each with discounts included. Good value. It doesn't have a formal food court spot, but there are a few food retailers. These outlets aren't overpriced nor overcrowded. Coach store, Under Armour, Colombia, Old Navy, Tony's Pizza, Subway, Levi's, Ulta, OshKosh, H&M, Banana Republic, etc. You can find typical basic brands here as you find in other outlets. Not a huge place. Parking lot was huge though. Easy access to freeway. I wish the place would add a food court to make it a good standard shopping spot. It was a very comfortable restroom stop and happy place for a good stretch or walk around. Conveniently located. This beautiful stop in an old American Indian town with gas stations, hotels, and restaurants was pretty relaxing here. Jamba Juice, Dunkin Donuts, Chipotle, Denny's, IHOP, etc. are all driving distance from this location. Worth it.

I went to this location to look for a belt and wallet combo which I had purchased in the past here…read more I asked the one of the sales floor lady and she seemed uninterested as to what I was asking for, after 3 failed attempts to explain what I wanted she abruptly stated "we do t have it" turned around and walked away from me rudely without giving a chance to ask for another item I wanted. I asked for a manager and this lady came and O asked attempted to explain what had occurred with her employee, but she kept looking at bewildered and confused, she proceeded to state I don't even know we have that but ok, I tried to explained to her, her employees rude behavior but she just kept acting bewildered and confused, and made no effort to understand what O was saying. I felt as if both white woman treated me rude due to my Hispanic ethnicity....both parties very rude and unprofessional....

We walk up and are told they closing for an hour to sanitize, so we leave for 45 minutes, then come…read moreback only to find that then they closed Back to back for another hour for lunch! 3-4 pm

Although theres a Tillys just down the street from where I live we still had to make a stop at this…read moreone. The store like all Tilly's was clean and well organized. The male employee by the dressing rooms was so polite and helpful. My little girl found two shirts for $9. Loved it!

I see why this place received 1 star in the past!!! No customers but 3 sales people and they offer…read moreNO HELP!!! We had to keep going to the front desk (where the salespeople were chatting) yo get assistance! If it wasn't my kids birthday, I would have left everything and not purchased anything!!!

The store is awesome. Some of the gals working on the weekend are awesome but today I ran into…read moreMaritza .. or so she said that's what her name was. At first she didn't want to help me return my item because I didn't have a paper receipt. Didn't bother to ask if I had an email receipt either. She turned away and asked her colleague to take care of me and went back to her co worker male to chat with him. Her colleague asked me for my email receipt and helped me with my return. After this transaction I asked for the first cashiers name who didn't help me and she said "maritza" with hesitation so maybe her name was something else I don't know. She has light orange hair. Then she asked "why do you want to know my name" I replied with just wondering. Then she said "have fun". My 6 yr old turned and said she was awkward from the start. Representative needs re training.

The service went so well, they helped me find good Jean's for me they are very friendly to me and o…read morefeel very comfortable at this store.

There's something about the salespeople at stores like Chico's, usually older women who really know…read morefashion. They are so pleasant and so helpful; teenagers just starting in retail should have to intern at Chico's to see how to really make customers happy. They are THAT good. We came to the Outlets just to get a couple of things, (famous last words,) and stopped in here almost as an afterthought. My wife loved some things she tried on as a result of the fabulous salesperson, and since they were also having a big sale, we bought way more than we ordinarily would, too. We'll be back!

Extremely nice staff when I went in yesterday morning. Enthusiastic, knowledgeable and helpful. I…read morewill definitely come back to this location for my own needs and gifts!

Hubby brought me on Saturday to buy new purses. Rosa assisted us as needed and was extremely…read morefriendly and patient. I did not know exactly what I wanted just yet, just wanted to look around. My daughter picked what she wanted me to get. The outlet prices are excellent, it was my first time at this Kate Spade. I prefer this outlet and the Barstow outlet. The options they have were all so beautiful, with great prices and excellent customer service.

If you're at El Tejon make your way to Kate Spade. The store is beautiful, spacious and clean. It…read moreseemed as if the whole store was 70% off. The purses are beautiful and so beautfully crafted! My oldest daughter bought herself and me a purse. I'm in love with it! And they had perfume samples at the register, OMG they smelled WONDEFUL!!!!! I can't wait to come again to El Tejon and make a stop here again.

I was happy to find Brooks Brothers open again on my recent visit to Tejon Outlets. The location…read moreis very small now with a disappointing selection of clothing. Worst of all is they no longer carry men's cologne which I regularly purchsed at the old store.

This store is great.... friendly service great at putting outfits together all around GREAT!!!…read moreFrank the store manager is a very sharp individual and knows apparel better than any one I've ever met in a retail clothes shop and let me tell you I buy a lot of clothes and shoes. The quality of dress clothes her is second to none!