I was just looking up info on my bank and couldn't believe that anyone would have anything bad to…read moresay about FNBO in Yorkvill. Are we talking about the same location? FNBO in Yorkville, IL? Because every time I go in that branch...and I mean EVERY SINGLE TIME...everyone is kind and cordial and they know me by my first name. I do my business banking there as well and the personal bankers ALWAYS go out of their way to assist me with bank wires and other transactions and have every ready for me exceptionally fast. I absolutely LOVE this location and HIGHLY RECOMMEND FNBO Yorkville! Simply the BEST!

My review is for FNBO in general and for experiences both at various branches and with the call…read morecenter. FNBO offers excellent products. Their credit cards have low interest rate and no balance transfer fees. Their Free Checking does not charge ATM fees when you use another banks ATM and is part of the Allpoint Network. They have ACH transfers on their online banking so you can pay a person directly to their bank account without forcing them to use an App such as Zelle, Paypal or Venmo. And they make the first $100 from mobile deposits available immediately. Their online only division, FNBO Direct pays very high savings account rates. Now the negatives. FNBO takes pride in being the largest privately family owned bank in the US. You should not be fooled when a business claims it is small or family owned, they can still provide you will poor service and treat you just like a number. In my case, on numerous occasions I have not found call center and branch reps to be very knowledgeable, nor do they necessarily value your longevity as a customer with them. In my experience, this bank generally fails to inform you of any expectations or policies that they may have that can affect you. When I made a large deposit to my account, they didn't just put a hold on the deposit, they froze ALL of my FNBO accounts for almost two weeks without telling me. When I reported my credit card stolen they CONTINUED to pay automatic payments with my new account number claiming this was the norm, my other banks didn't do that. They closed a small credit card with a $500 limit that I cosigned for my son who has had bad credit his entire adult life. My son had that card 17 years without a single late or missed payment. They waited 17 years to cancel the card? I have great credit and another FNBO card with a much higher limit. This is how they treat a customer of 17 years! And most cases when you call a branch, they don't help you. I called two Illinois branches to see if their ATM's accepted deposits because on the ATM locator, they weren't listed as accepting deposits. The people at the branches didn't even know if their own ATM's accept deposits. And they would transfer me to the call center where the reps were confused as to why my call was even transferred there.

The tellers at this location are very nice and professional. As I walk up to the drive through…read morespeaker they greeted me right away and assisted me with care. It was not too busy so I was in and out in no time. This is one of my favorite Chase branch locations in Illinois. Overall experience was great with no problems or complaints at all.

They changed their hours to 9a-5p. It's not convenient at all. Then in the drive-thru lanes, they…read moretake 3-5 minutes to get your transaction started. I'm guessing they're short staffed. That's greatly affecting the quality of customer service here.

They use an automated AI bot when you call in. It's very hard to get someone on the phone. I will…read morebe closing out my account and never doing business with them again. It's so sad that nearly every company makes it very hard to get help when you need it.

Mrs. Avila has been immeasurably patient and professional with all my questions. Thank you so much…read morefor amazing customer service, even when I'm not at my best.

This location is a joke. My wife took a set amount of cash to put into my account for our car…read morepayment. She was suppose to receive x amount of dollars back since she didn't have the right change for the payment. Very common. The lady puts all the money in the account and then proceeds to tell my wife she can not get the x amount of change back because she already put it in the account. She messed up then doesn't give us our on money. Another time my wife was trying to put money in my account and they turned her away saying she has to be on the account. I called them instantly to complain and they basically told me she wasn't on the account. I would strongly recommend not using this bank or atleast this location. There managers or trainers obviously can't teach these tellers how to do there job. Their drive through typically has one teller with about 5 cars waiting and when there is no one else it seems like they are no where to be found when you pull up. Plenty of good quality and service banks in Yorkville.

I've spoke to Customer service over 30 times I've been locked out of my account. I cannot get back…read moreinto my account because your security protocol is a template and everybody treats me like a criminal. I waited for four days was contacted by your bank. Still no luck after four months I'm leaving. I want my money and I wanna go guess what I can't get my money switch your money worst bank/investment company ever.

Andy is very knowledgeable, professional, and very dedicated to his work. It was a pleasure working…read morewith him. He guided me though the entire mortgage process. He is very organized and precise. He made the mortgage process easy and offered great guidance throughout the entire process. He was always quick to respond to all of my questions and was always easily accessible. Andy also went above and beyond to ensure that all of my needs were met and that everything was handled thoroughly and efficiently. He was able to refinance my current home and close on a new construction all within a month span. I absolutely enjoyed working with him and will continue to recommend him in the future. Andy Romaya - Allied First Bank