We enjoy the excellent personal service we receive at First Mid & Trust. We have several business…read moreaccounts and loans for properties in Illinois, Michigan, and Massachusetts. Rick, Paul, and the team behind the scenes go beyond the average and provide hands-on assistance, guidance, and expertise. We enjoy working with Loi and Elizabeth, reassuring us our business banking needs are met with confidence and skill.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois, Missouri, Texas, and Wisconsin. Located in St. Charles, Illinois, our St. Charles location serves customers in Kane County and in the surrounding Chicago area. For additional information, visit our website. For our holiday hours, visit our website. This location is lobby-only.

Our family has been going to this bank for over 20 years. We recently had to convert some accounts…read moreand Kyle Moline and Linda Indelicato went above and beyond in being professional and helpful. I will continue being a customer especially since this is in my beautiful hometown.

I have done business with State Bank of Geneva for over 30 years and they are great! Best part is…read moretheir customer service which I use every year. Worst part was the fire they had several years ago but they are now better than ever!

BE WARNED****First State Bank CLOSED my business checking account with NO NOTICE and no…read morecommunication. We come in PERSON every month to pay our commercial loan payment (since they kept mishandling the auto payment) and they said nothing. I emailed the bank president (Jordan Carpenter) and he stated "Unfortunately we are unable to monitor every account we have in our system for balances and closures which is why much of the system is automated. We have 18 locations and tens of thousands of accounts. " TERRIBLE customer service to business clients.

This location has the nicest tellers ever, i live closer to two other locations and still like this…read moreone the best so i wait to go here if i will be heading up Randall Road. And... fresh popcorn! I go inside for my deposits so i can snag a bag on the way out.

The service at the bank is great. Old second itself, I have issues with. Whatever contract they…read morehave with Zelle creates restrictions for the amount of money that I can send through Zelle. The restrictions do not allow me to pay my rent. So, I am switching to Chase. I shouldn't have to have another app like Cash app or PayPal just to pay my rent.

The staff is very very friendly and super nice! They helped me in a timely manner. I would…read moredefinitely go here again

The staff at the Elgin location are some of the nicest I've ever dealt with. I had a transaction…read morelate on a Friday, and they were so friendly and welcoming.

From the owner: Prairie Community Bank, Elgin IL, can help you bank smarter with our wide variety of banking…read moreservices. To know us better, give us a call at +1 847-310-4477 or visit us at 1000 S McLean Blvd, Elgin, IL.

Been banking at old 2nd for 20+ years for business and personal but will not be returning to S…read more Elgin branch anytime soon. Went through the drive-through the other month to do a simple deposit before heading out of town and got lecture at the teller window on how I had my accounts set up. I let her know I did my banking at a different branch, have things set up that way for a reason and did not stop at her bank for money advice from somebody at the drive-through teller window. She wagged her finger at me through the window, mumbled a few words, and told me if I wanted to fix my accounts to let her know because the other branch I use doesn't know what they're doing. Anyone who knows me knows I'm not one to complain. I've only written a handful of reviews in my life, but this bothered me especially when I found out it was the branch manager. I'm loyal to old second but expect more... especially from a manager.

Personal bankers at the south Elgin branch are awesome, very friendly and personable. They take…read morecare of your needs and go over all steps and options available to your needs.

This is a classic if I could give it zero stars I would. Since there is no corporate posting this…read morewill have to be posted on all the individual banking areas. Had a charge that did not belong on my account. Called customer service, and let me say the one thing they do not provide is service, to try to get some help. Basically got absolutely nothing, was told it could take up to two months I had three different forms to fill out and a bunch of hoops to jump through. I think it would've been easier if they would've just told me to go screw myself and hung up the phone. I have been banking with them for over 30 years now, this is the first time I can recall having any kind of dispute on my debit card and unfortunately I realized at that point I was on my own. I would definitely recommend using a more reputable bank who supports their customers when they have an issue. I'm just glad it was not a large sum of money that would've been tied up for two months.

Just got back from Chase bank in South Elgin. I had an appointment on line for 9:30 today. Took 15…read moreminutes driving, leaving home at 9am. The bank told me the person is not in today and there's no appointment in system. And wanted me to reschedule. I just need to get a copy of a check that I wrote. Sounds like they don't care about customers satisfaction. And also I used to have business account with them since around 2012 , they required min balance $1500 until I closed business around 10 years later (but didn't close that account) they increased the minimum balance. I wasn't aware of that until I found out that I was charged over $400 ($12/mo), I asked for a favor if they could waive, they said no. So I decided to close business account. Also I close checking account with almost $90,000 which I never had interest which I accepted because I didn't know checking account had no interest ( that caused me $5000 or more depending on what institution). They only think about profit but never about customers satisfaction. Now I've been receiving a few hundreds interest every month from savings accounts with new institutions although it's not even the best one yet. In the end, I had around $90,000 total with Chase around 10 years and had to pay over $400 charges for them to make money from me, even though I asked them a few times both online and Chase in South Elgin to waive.

It was nice, friendly staff and nice interior. I came in for coin pouches and asked for specific…read moreones and she got them right away, no charge, great job!

Out of all the U.S. Bank branches in the area, this one provides the best service. Andres is our…read morefavorite banker! The branch manager David is also always super friendly when we stop in. They are always eager to help customers and I love it!

Worst bank ever! Been banking with them for over a year now and out of the blue with no…read morenotification they close my account and it's been 3weeks and still waiting for the check they keep saying they sent well rents past due bills are owed and are they gonna take responsibility for the past due charges? They couldn't even give me a reason for closing my account telling me the letter they sent will explain, explain what how they used my money for there needs and and now I'm stuck owing all this extra cash, they just suck the big 1!!! And 1star review is just so I can't post this they suck!

Friendly bankers. Helpful advise on how to make the most of your money investments. Has offered…read moreattractive products the recent months paying more percentage than other banks with less restrictions.