I had two very precious photos, each over 100 years old that were in various states of…read moredeterioration. One had a tear across most of the bottom and another had been stored for years in one of those horrible photo albums where the photo is placed on an adhesive back and then covered with a mylar-like sheet. I was SO worried about that photo! Thankfully, I found Nik at Old Town Photo! Nik was able to restore both photos to pristine condition and digitize them as well. I am extremely grateful!!!! Some folks here have commented on the price - I found that given the amount of time required to do a skilled restoration, the price was very acceptable.

Nik was flexible regarding scheduling the appointment, efficient and did great touch up. I am very…read morehappy with the quick turn around and the final photo.

Sadly, this place has gone out of business. Closed at the end of August. Kinda bummed because I…read moreused this place several times and always had excellent service.

Shoddy Work, Over Priced and Dishonest!!!!…read more I used Dale photo and Imaging Center in Old Town Alexandria a few months ago and the customer-merchant relationship went south very quickly due to the owner's poor attitude. Everything started off fine. I had some business cards printed for our company and when we received the product it was not acceptable. (I should have gone to Kinko's and saved $300) but I digress. To cut to the chase, I told them I was unhappy with our faded logo and paper stock which looked used and very worn on the edges?! Bottom line, this customer wasn't satisfied! When I told them that I wasn't happy with the product. The owner made many excuses and begrudgingly decided to redo our order (at no charge). There was never any yelling or screaming just discussing their unsatisfactory work. Hey, whatever happened to the customer is always right?! I received the corrected order (so I thought) only to discover an even worse job. Our company logo looked bad (on 90% of the cards) - If it could look good on the first 10 pages, why did the remaining cards look so bad? Also there was the same old looking paper stock. The pages weren't crisp, clean and new looking,; they were like the first order. Just really bad card stock and faded colors. To make matters worse, they charged our company Visa card twice, even though I was told they weren't going to charge us for the (very bad) reprinting job. I questioned the owner about the charge and she said she had to charge us because she ended up losing money on the deal. So when all said and done, we paid almost $400 for a product we can't use. Our company staff was shocked by her poor attitude and lack of concern for her customers. My advice is...run, don't walk...away from Dale Photo Imaging Center in Old Town Alexandria. I give them no thumbs and one star and even one star is too much!

This Motophoto is only open four days a week, so it's not the most convenient, especially since you…read morehave to drive through all of Old Town Alexandria to get to it (N Lee St is near the waterfront). On top of that, the customer service was slow the one time I got photos taken there. I decided to try it again to get a passport photo taken-I made sure to go on a Saturday since they are closed on Sundays, and they weren't open! When you cannot even maintain your business during scheduled business hours, you shouldn't bother having a business. They are supposed to be open 10 am to 6 pm on Saturdays and I went there at 3 pm. Don't bother going to this place. I will try a Motophoto in DC. PS It gets even better-I checked the business card I got from Motophoto last time I went and it says they are open on Sundays, not Saturdays (which contradicts their online information). I went last Sunday and they were not open either. This business needs to get it together. How hard is it to have one employee working?

This business is great! They have reasonable prices and quick turnaround time. I highly recommend.read more

We've been coming here for 20 years - and they never fail to deliver !!! They are a well oiled…read morefamily run machine- and when you have owners that are there day after day after day, you can feel the difference. The fact that they're also talented artists themselves really helps with the eye for design they have. Always our go to !!

Chieu came through for us, even though we forgot our baby's cute outfit changes! She really…read moreimprovised on the whim and we loved the final photos. It was easy to schedule a session. She was very communicative in her emails. I absolutely loved the final photos and will definitely reach out to her in the future. it was a great experience overall!

Chieu did an amazing job for our newborn's photography. Chieu was very flexible and had made the…read moreprocess really simple and prepared the photoshoot prior to us coming at her studio. Our newborn was born during the winter holidays and we had discussed a tentative time based on our original due date. But our newborn decided to come earlier than expected and she was flexible to rework her schedule to help us by putting us in the day after new years. Thank you Chieu for the amazing photos my wife and I loved the photos.

I rarely leave reviews but for this business and service, I HAD to. I was super nervous about doing…read moremy first photoshoot since I had my baby, but the photographer made it such a great experience and super easy! highly recommend! will definitely return soon.

In a pinch 2 hours before my event, my originally contracted vendor canceled due to illness…read more Between you and I, observing the situation closely, I knew that they overbooked, but that's another story for another day. I had minutes to spare to secure another available vendor to arrive at an anniversary event boat cruise in time to board and prepare for the event. I bided the job out to several vendors and decided to go with Exquisite Imaging to support my local area. Although $100 over my originally contracted price, it was worth it due to the limited timeframe. I also had to include the photographer as an event guest, so I paid the extra $170 for him to board the ship. He definitely had great energy and fit in well with my guest. Sincerely grateful for the great presence. My only gripe, and it is a very big one for me, is that while in the process of waiting for the link to my event photos, he shared my link with my guest (most unpaid by the way), they were sponsored and their tickets paid for as well (FREE for THEM), just like his. That was not cool at all, and not his call. He only had one customer, that's me the PAYEE! My goal, as mentioned to the photographer, was to build the event book with the digital photos that I paid him to take. Mind you, he shared them without consent. He mentioned that he wanted to make the customers and guest happy. Wait what? There is only one customer that shelled out almost $600 ($400 for the photography job; and $170 for his premium dinner cruise ticket on the Spirit of Washington), a two-hour event to celebrate my parents 60th Wedding Anniversary. His obligation was to honor my request. Not go all out and give out my paid for products to others for free. I had not had the opportunity to even review for appropriateness or decide which items I was going to include. Very bad business. "People don't care how much you know, until they know you care." The main request my mother and father had for their anniversary was the photo book. I was livid to say the least. My contract was one-on-one with the photographer...One customer. The pictures were great, but my business experience with him just washed out all of the good from our very short union. I could legally make him accountable for his actions but am choosing not to go that route for the good that was there for a split second. The experience ruined his entire purpose for being there. Done!

Shoddy Work, Over Priced and Dishonest!!!!…read more I used Dale photo and Imaging Center in Old Town Alexandria a few months ago and the customer-merchant relationship went south very quickly due to the owner's poor attitude. Everything started off fine. I had some business cards printed for our company and when we received the product it was not acceptable. (I should have gone to Kinko's and saved $300) but I digress. To cut to the chase, I told them I was unhappy with our faded logo and paper stock which looked used and very worn on the edges?! Bottom line, this customer wasn't satisfied! When I told them that I wasn't happy with the product. The owner made many excuses and begrudgingly decided to redo our order (at no charge). There was never any yelling or screaming just discussing their unsatisfactory work. Hey, whatever happened to the customer is always right?! I received the corrected order (so I thought) only to discover an even worse job. Our company logo looked bad (on 90% of the cards) - If it could look good on the first 10 pages, why did the remaining cards look so bad? Also there was the same old looking paper stock. The pages weren't crisp, clean and new looking,; they were like the first order. Just really bad card stock and faded colors. To make matters worse, they charged our company Visa card twice, even though I was told they weren't going to charge us for the (very bad) reprinting job. I questioned the owner about the charge and she said she had to charge us because she ended up losing money on the deal. So when all said and done, we paid almost $400 for a product we can't use. Our company staff was shocked by her poor attitude and lack of concern for her customers. My advice is...run, don't walk...away from Dale Photo Imaging Center in Old Town Alexandria. I give them no thumbs and one star and even one star is too much!

I'm giving this one star... because... you have to at least give it one star…read more I'd give it "0" if I could. Where to begin? I know! NOTHING WORKS! I attempted to get three lousy pictures from my camera submitted in order to get them printed as photographs. That... is apparently not possible at this site. The "add photo" button kept rejecting my three photos with no reason as to why- it didn't even attempt to upload them. So, I checked the tutorial. The page the lady is on in the tutorial looks absolutely nothing like the one I was looking at. She's telling me to click on things that are simply NOT there. Dale Photo Imaging- if you are going to have a tutorial... make sure the damn thing matches your webpage. I attempted to log on to the live help. Selected the drop down for "Problems Uploading" Which... is apparently... NOT a valid selection? IT'S YOUR SELECTION! YOU PUT IT THERE. I didn't MAKE IT UP! After ten minutes trying to get to a live person to talk to- I gave up. And, then, I came to Yelp. HORRIBLE.

Whenever I have a larger return package to send somewhere, I'll often throw it into my car and…read moreincorporate a drop off here for whenever I'm in Old Town. There is almost always (metered) street parking available and I've typically had a quick and easy process once inside. Since I don't have a printer, I always send my shipping label to this store's email address once I arrive and assuming there are no lines I'm usually in and out in under 5 minutes. Service is pretty consistent as well - nothing over the top impressive, but professional and efficient. Overall, seems to be a solidly run UPS store location!

Several good experiences here. The employees have been efficient and courteous. No parking on…read moresite but ample paid street parking each time I've been here. Great location to King St Old Town.