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    Olive Branch Shrine Club

    4.0 (1 review)

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    8 years ago

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    The Home Depot

    The Home Depot

    2.7
    (15 reviews)
    $$

    Home Depot used to be the best, now it's the worst. Its Billing Department needs to go back to…read moregrade school and learn Basic Math. This review has nothing to do with my local Home Depot store, the employees there are the best of the best. This is for the incompetence of Home Depot. My July Home Depot statement was delayed by the USPS. It was finally delivered on Saturday July 12, 2025. The statement is due July 10, 2025. I quickly went to my local Home Depot store on the 12th and paid the amount due and explained to the manager what had happened, due to the fabulous service that USPS gives and if they thought I would be charged a late fee for a damaged late bill that I had just received. She said hopefully not as their store has had problems with their own mail. Anyway, getting back to the point. After being alerted that my Credit Score has taken a large hit, I called Home Depot Credit Customer Service and talked to Jose' and explained the issue. He had made notes and put in for the late fee to be waived. Problem solved right? NO! The August statement arrives on time but there is this $29 late fee on the bill that was supposed to be waived. I called Home Depot Credit Customer Service again and spoke to Megan and she advised that the late fee has been removed and to continue paying the regular amount of $91 even though this bill was asking for $122. Another thing the math does not add up. $91.00 + $29.00 late fee comes up to $120.00 in my book. The September statement arrives and amount due is $152. So once again I called Home Depot Credit Customer Service and spoke to Sebatian and was handed off to Cythia and explained to her the original issue with the statement being delivered two days late after the due date. She never gave me an acceptable answer except to pay $31.00 now (08-20-2025) and to pay $121 on the upcoming September statement which is asking for $152.00! I will never give Home Depot anymore business EVER! I hope you never ever have a problem with their billing, because you will be screwed. I have since shredded their card and will continue to spread the word that their Credit Customer Service Department SUCKS!!! Oh and to make things even better, I receive a letter from Home Depot Credit Sevices on 08-21-2025 dated 08-16-2025 and my credit limit of $10,300 has been lowered to $3,400 and was based on (1) History of delinquent credit obligations on your account with us (2) Number of accounts with delinquency (Home Depot only) (3) Length of time credit history was established (August 18, 2023) (4) Portion of balance to credit limit too high on your account with us. Of the three-year history with Home Depot Credit only a couple of a month of the messed-up Credit Customer Service 07/12/2025 - 08-/20/2025 does not equate to a history. Now with all that out in the open, this is the way I roll. When the bill comes in, I always date on the envelope to be paid by the day before it's due, always online so to have a confirmation number of it being paid with date paid, for my records. Until this screw up with the USPS, everything was fine and as far as the credit to limit ratio it is well less than one third. The rest was caused by the incompetence of Home Depot Credit Customer Service for not listening or caring enough to fix things correctly. Don't get me started on the lack of competence of our Glorious USPS that wants more money and less responsibility! Timeline: 07-12-2025 Received damage Home Depot statement due 07-10-2025 07-21-2025 Credit Alert (Home Depot Hit) 07-21-2025 Jose' advised the late fee is waived (NOT!!!) 08-18-2025 Morgan advised late fee removed and to just pay normal payment of $91. 08-20-2025 Sebastian handed me off to Cynthia and was advised to the idiotic fee payment to bring my account back to current and the math not making any sense. 08-21-2025 Receive Letter from Home Depot that credit limit is lowered. Home Depot, is becoming a colossal joke! I DO NOT RECCOMEND GETTING CAUGHT UP IN THE HOME DEPOT CREDIT SCAM!!!

    Bad commitment to the delivery of the product, I purchased a kitchen cabinets and countertops and…read moreinstallation and 7 months later still not finished but the contractor will not fulfill and the store just gives me the runaround

    Ace Hardware of Oakland

    Ace Hardware of Oakland

    4.0
    (4 reviews)

    Star Date 05172025 Captains Log…read more Went to Star Base Alpha also known as Ace hardware Oakland Tn. To get some stain. Apparently I've inadvertently travelled to the Mirror Universe where anyone can be made a manager regardless of how unprepared they are for the role. Now the rest of the story.... I called Ace Hardware, got a nice young lady and asked her if she had Min Max, Dark Walnut stain, number 2716, Gallon size. (I have called up there the last couple days looking for two gallons to be delivered since they have been out). The young lady tells me hold on, she checks, and comes back and says yes sir we have it in stock. I ask did you happen to notice how many? She says four cans. I say Perfect On my way!... I then get in my car and drive up there only to arrive and find out they do not have what I requested in Gallon size. They only have it in the small cans. Needless to say not happy about that as I made the drive all the way to ace in the middle of my project. I ask to speak to the manager. Out comes the manager, (manger in name only apparently). She ask can she help me. I tell her what happened. She looks and says yep we don't have that one. I ask why would your employee tell me they did. Answer I don't know. I tell her I drove all the way up here based on what the young lady had told me. She says we don't have that but we have Honey color in a gallon ....seriously. I ask her okay can't we do something to make it right. Sell me the four small cans, equals one gallon, at the gallon price. No answer just shakes her head then says not doing that. Instead she basically blows me off. I ask again are you not going to try and do anything to make this right. This is your companies mistake. Time is money, gas, inconvenience etc. I tell her I'm not expecting you to magically make a gallon can appear, but don't just stand there. No response except to tell me to stop being rude. I say your employee screws up and you got nothing to say. It seems to me at the very least it's a "I'm sorry sir for the mistake. I'll sell you the four cans for the gallon price or I'll give you ten percent off your next purchase the next time you come up just for your trouble and the confusion...instead nada. Do something...anything. Nope, I get nothing. I ask her for her name. She tells me it's Brandi. I assume it's with an i not with a y, as in incompetent, irreverent, inept. Her best answer at this point is to tell me I can call Ralph the owner on Monday. She then completely blows me off by asking another fellow, who she must have known standing nearby with a "Tom? can I help you". Very disappointed, very unprofessional for a manager that handle a customer this way. Look employees make mistakes, that happens, but Managers should be able to manage, to mediate and to resolve mistakes like this. Apparently Brandi with an i never learned those skills in Ace managerial school. No wonder people drive to Lowe's or Home Depot rather than deal with someone like her. Again very unprofessional.

    The best thing about going to Ace....at least this location? The service. They almost always go…read morebeyond what any of the employees at The Home Depot or Lowe's will do. If one doesn't have experience with what your asking about , he or she makes the effort to ask if another staff member at the store does. Can't beat that kind of service. I also love the fact they keep my Traeger pellets in stock consistently!

    Olive Branch Shrine Club - nonprofit - Updated August 2026

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