I have lived at StoryPoint for one year now and have made many good friends among the other…read moreresidents. The staff is the most loving and caring I could have expected and have fun planned for so many activities you can always be busy and active if you choose. Our chef is always working to please us with the food served and asking for our suggestions. We have the very best Executive Director and StoryPoint would never be the same without him. I would never want to be anywhere else. The apartments are roomy with a wonderful balcony for sitting and enjoying the view and weather.

From the owner: Welcome to StoryPoint Collierville! This isn't just a place to reside -- it's a place where our…read morecommunity members truly shine, and we are glad to share this experience with them. Our senior living options include independent living and enhanced living. Throughout each service level, we strive to make every moment of every day something special. We know it's the small details in life that make a difference. Every resident becomes a part of our family, and we work with each of them at their pace to create the experiences they want. StoryPoint Collierville is a place where residents can truly Shine. Everyday.

This is a really well maintained community and is visually appealing inside and out. There have…read morebeen staff challenges that every business in the area has been having which have affected care. There have also been supply chain challenges that affect being able to purchase certain items such as appliances, but the desire is there by the community.

My mother was admitted to the rehab part of this facility. The front desk staff was friendly and…read morethe speech therapist was very professional and kind. The reason for one star is because overall the place was a train wreck. As soon as we arrived she was greeted in her room and immediately asked to remove her clothing so they could examine every inch of her skin which seemed disrespectful and humiliating. The first night when we used the nurses call button no one showed up because of miscommunication. Afterwards response was slow. The nurses were sweet but weren't knowledgable about my mother's injuries and acted as if they didn't know how to properly move her. Once she was picked up in a wheel chair without foot pads and her feet got stuck underneath the chair which could have hurt her ankles, further injured her hip or caused her to fall forward. After discovering this the nurse asked her to just ride with her feet lifted.My parents went to the cafe for lunch which they strongly encourage and they were never waited on and returned to the room to eat a burger that was brought in for them. They were then told it is discouraged to eat in your room. The handle of a chair in the room was loose and upon using the faucet in the bathroom the cold water handle fell off. This was reported to the staff and it was never fixed. The sink in the bathroom was not wheel chair accessible so that my mother was unable to wash her hands. We were not allowed to watch her occupational, speech or physical therapy which seemed odd. It would have been helpful since she has dementia and we could know her abilities and how to help her. Also she was very anxious and didn't want to be separated from us but they didn't seem empathetic at all. At 4:30am someone loudly entered her room to empty trash bags and was banging around which woke us both up. At 5:30am another person opened the door while we were sleeping and began yelling that it was time for a medication. We were first told that no one was allowed to stay overnight with her but made an exception when we refused to leave her alone due to her injuries and dementia. When we decided to take her from there we were told that she had to stay until Monday ( it was Friday) so that the doctor who only comes once a week could discharge her. We found out later that the PA could discharge her so we had her discharged. I would be very wary of leaving a loved one here!

living here has been truly an amazing experience I can't wait for more years here the staff is…read moretruly great the neighbors are great. it's truly like family. the take the best care of us here!! amazing apartment amazing everything

My mom got terrible care at the short term rehab. Then a friendd went there after a hip replacement…read moreand received poor care.

The staff is amazing and we feel they care. They just treated us with amazing respect and…read morecompassion. We brought our father there as if we were having lunch. That day it was fried catfish, okra, shrimp and baked potato. Food was delicious. Drinks were sweet and unsweetened tea along with lemonade. No soda, but you can bring some when you visit. They lead him by the arm, which he loves when women show him attention and walked him into their dedicated memory wing. He's had a rough go the last few nights, but he's an escape artist. I think he's getting use to the facility. Being that it's memory care, it's locked down. And he has less free run. We're confident that they are the best care in Jackson and surrounding towns.

From the owner: Regency Retirement Village Jackson... Senior Living at its Bestread more

Loved one falls. Pretty often. We rarely get notified. They make excuses for everything. In…read moreassisted living, they let residents who are diabetic skip meals and their sugar drops and round and round we go. Nurses seem to not care at all about how they address patients. If they don't like their job they should find a new one. We asked for a toilet riser and months later finally gave up and bought one and installed it ourselves. Asked for something to help keep the resident from falling out of bed-the only thing we got was an attitude from Chris Hanna (maintenance). Their "call" system is on the wall so when a resident falls they can be left on the floor for hours with no way to get help and night checks are evidently infrequent if at all. On the tour you see the independant living and the super expensive lobby. Go see memory care. It's way worse than the cheapest hospital room I've ever known of. Look at thsir reviews. Its consistent. Everyone cant be wrong. The in house doctor does VERY VERY little for our loved one. After you are there 2 years--if you leave you walk away from 100% of the "buy in" money which i think was something like $100k. They got ya then and they know it.

My dad lives at Kirby Pines in an independent living apartment, and it is a fabulous place. I can't…read moredescribe the security I have knowing he is someplace where he has loving neighbors that watch out for each other. Everyone there is like family. I'm so grateful for the peace of mind this provides.