Awful! My roommate and I had our unit broken into. And once we went month to month the rent was raised every month. Once we moved out the office tried to charge us for the carpet that was stained and trashed before we moved in. Never move here. It's not worth the turmoil they will cause you. read more

gross mismanagement and continually muffs up your lease, wanting more. If they have a merchant problem taking your e-money- they need to take it up with the e-merchant. wants checks STARTED 3 days before the 1st- impossible if on SSDI, VA benefits, or active duty. While maintained, noise goes unchecked repeatedly- neighbors are not held into account and mangement doesnt care. more beautiful than other college campus off-housing but ran just as bad. will flip you in a heartbeat and doesnt care. recommend removal from all housing agents.Ive only been here 3 mos as a service member and Im disgusted. supposedly renovated- im not sure. unchained dogs everywhere yipping at all hours, etc. will not take a cc- and anything sent by email, even to corporate goes unanswered. office staff can never find anything when asked in person about thier illegal "rent hikes" of $3..but wants to legally serve you over it repeatedly. sends houscleaning ladies- as if this is a motel- to non vacant units-to spy on people? (PHX lawyers are awesome in suing bad complexes.Id reccommend one.) read more

I would highly recommend looking elsewhere if you expect to live in a community where the staff respects the residents. In all my years renting I have never come across a more inept and ride group of individuals who's sole purpose is to make things difficult on their residents. First off, they can never seem to give you accurate information as to what you actually owe in rent from a month to month basis which will eventually cause you to be late because the short amount they told you to pay will add up and trigger the late payment fee. Second they do not have a drop box for you to turn in your keys when you move out at the end of the day so therefore they expect you to pay a full days rent expecting you to turn in the keys when the office is open. The property is run down and the facilities are inadequate. This is a community for college kids so therefore they think they can treat the residents in a manner that is unacceptable to those who know better. Stay away from this place. read more

I disagree with most reviews below...i heard olive tree had a bad rep but ive been here 3 years and the insects have been nothing more than you would expect living anywhere else. Not bad for me personally at all. The staff have all been very friendly to me including maintenance staff. The grounds are kept neatly trimmed and clean. Its close to parks grocery stores library post office and a few restaurants. My neighbors have all been very peaceful and quiet. I agree with the comment below it takes two...if your a jerk to the staff well i guess you get what you give in most cases. As far as people being murdered i have no knowledge of these events however things of that nature can happen anywhere. If this was an unsafe place i personally would have bounced a long time ago. life is what you make of it. read more

I have never lived in an apartment. Due to logistics I took a tour of Olive Tree on West Olive Avenue in Glendale Az. All was good and I took residency. Over 2 years and some people cant walk the extra 40 feet to the dumpster, some punk tweeker tried to assault me, booming car stereos, weed smoking, drinking in the parking lot, my truck was vandalized, not one " No Trespassing" sign anywhere, rude, obnoxious people living there, and in the OFFICE they are just as bad. Cockroaches were coming out of the electrical outlets. Cops stationed there on occasion. I scheduled my move-out walk-through and no one showed. It's not over yet people. Could be that part of town, but no security or no trespassing signs. !8 vehicles were vandalized with some kind of chemical, including my truck, cost me500$ deductible to get it repainted. Take the advise and consider your options. I have a conceal carry permit and I NEVER left my door without it. Really. read more

Worst rental experience ever. Woke up one morning and our apartment was filled with maggots. All over the floor by the hundreds. They were coming in through the floorboards of the exterior walls in the living room. They're trying to make me wait four days before pest control comes to exterminate. Won't call them out sooner. Wouldn't have anyone come take a look at where they're coming from. Did some investigation of our own and turns out they're coming in from holes on the outside of the poorly built apartment. I have two kids. This isn't just a pest issue, but a major health concern for my small children. One of which is only two, and puts everything in his mouth! Gross. I have a clean household. Never have food sitting out. No reason for maggots to be pouring in from the walls. They showed very poor resident care and lack of compassion and understanding. All we want is to sleep without worrying about maggots crawling all over the floor beneath us. Looks like I will be doing the baseboard caulking myself and looking into purchasing some high quality bug spray to deter them until pest control actually comes to do something otherwise, I've got hundreds of roommates that aren't on my lease or welcome in my home. Don't move here. I'm happy my lease is up in two months!!! read more

Terrible they denied my friend the referral money, basically calling us liars in the office to our face. Had numerous maintenance issues they didn't fix or would say were fixed and were not. They entered everyone's apartment without notice to install cable jacks and left furniture moved !!! Needless to say I moved!! read more

Overall it's not that bad. I have been here for almost a year now and haven't had any problems with bugs which I see a lot of complaints about maybe it's just a lifestyle you or your neighbors are living? The staff is OK but the one that stands out is a little blonde girl Jessica she is always smiling, very welcoming with a positive outlook and always making sure that everything is OK. She has helped me since the second I moved in and I am forever greatful for her. I've only had one problem and it was an ac leak maintenance took a few days because it wasn't an emergency which I had no problem with but they fixed it and were done in 20 minutes. read more

This place is a joke.. I had to move out of my original roach filled apt after hours of talking to the front office and getting the point across that I would not pay extra for being moved across the hall due to their negligence. the apt had been sprayed more then five times by the pest control they provide and three times on my own with no luck! Neighbors are not friendly and to top it off maintenance or house keeping stole my cable modem after the office was informed it would be picked up by the cable company . My deposit was lost and the office claims they don't know what happened. smells like cat piss all over the whole complex! I would NEVER recommend this place to anyone!!! read more

If you are thinking of applying to live here, just make sure you have extra money in your account to pay for all the "expenses" that they conveniently forget to tell you about as you do the property tour. Even after asked specific questions about options and other things, they suddenly came up as we started the application process. Not only did we call him on it, his excuse was we didn't understand his answer when we asked it originally. Secondly, if you don't get approved to live here and you've held an apartment, you won't see that money for almost two months. So be prepared to "lock in the great prices" and to "make sure to get the great deal this weekend only", because it will cost you a pretty penny to live in not so pretty apartments. Everything inside all the units we saw was very old (windows, doors, frames, entire kitchen, flooring and ceiling fans/light fixtures. Bathrooms were WAY outdated too. On the tour of the property with the guy from the office, he was explaining that all residents are to keep their dogs on leash for safety of others. As we walked, we saw three different residents (dogs ranging in size) with their dogs off leash. Also, the "gym" is also a sauna. It's sooooo hot in there, you will be sure to sweat even if you don't work out. The computer room they have for residents to use is a joke. There are less than 15 computers in the room for the over 300 residents on site. There was a line inside the room and people spilling out into the lobby area waiting to get onto the computers. Washer/dryers are super small and on the expensive side, and don't dry very well. If you like cats everywhere, you'll enjoy this place. They say they have 4-6 maintenance people on site during the week and two on weekends. It certainly doesn't seem like it. Things take days, if not weeks, to get looked at, much less fixed. AC units are old and don't work. Stay away from this place unless you like dishonest staff members, free-roaming cats EVERYWHERE, old appliances that break often or don't work at all, maintenance items not being maintenanced, and loud landscapers at the crack of dawn waking you from a restless sleep in your very hot apartment. read more

I lived at the Olive Tree for about 2 years, when you go in they show you a sample unit which looks fabulous but when you get your room it is less than what is expected. EVerything from Amber M review i wont repeat but eveything she has said i can agree with and experienced on the daily while i was living there. my unit was next to the the parking lot and every night i had to deal with loud music, ignorant and loud neighbors and when a car would pull in or park the lights hit directly into my bedroom because of how they built the building . if you dont plug all of your drains when you go to bed then you'll be sure to wake up with some little friends all over the place. They have a major cat problem and they dont do nothing about it, i have kids and couldnt let them on the patio for the fact that the cat urine was soo strong i feared for my children getting sick from it. I moved out and even though they kept my deposit i am still being charged $650 for the carpet. I thought thats what a security deposit was for? Worst place by far ive lived at. read more

Nice place to live , very quiet an animal friendly. I have lived here a year an just renewed my lease. In the year I have been here the complex has changed a lot an for the better. The office staff now is amazing an the property looks much better as well. It has for sure improved. read more

This apartment complex (The Olive Tree) is plan scandalous. First they tried to charge me double pet rent and water. Got that taken off, then they charged me 56.00 because I didn't renew my lease. Then I was charged 125.00 because I went month to month. Asked them as of today exactly how much I owed because I was going to get a money order they stated 845.13. Went and got the money order and they wouldn't accept it stating I owed 37.00 more because I didn't pay the rent by 11 am and I was having to pay for the five day notice they served me with, well today is only the second and I never received a 5 day notice. I specifically went in the office to ask how much rent was owed, because last month I went to their website to see how much I was being charged so I could go get a money order. Got the money order for the amount stated on the website. They told me the website hadn't updated and I had to pay 20.00 more in late fees. I had no ceiling in the bathroom from January until April, and the repair has still not been completed. One month ago my apartment was flooded because maintenance left the water on in the apartment upstairs. The office staff, and management I have dealt with are dishonest, and I have nothing good to say about them since the new management has taken over. read more

I must say honestly; I am ecstatic my application was denied at these apartments; gruesome customer service, incompetent, unprofessional and lazy as all hell!!!! The so-call manager, Cheyenne, is a liar and is one of the worse managers I've spoken with in a long time; I was warned about Olive Tree's terrible customer service and bubble head women running the front office, but of course, I did not listen believing new management will be about an altogether atmosphere; unfortunately, I was wrong. Lucky for me, I was denied, but my dilemma is getting my money back from these people! This is a terrible, horrible, catastrophic, disastrous, hectic and shitty place to conduct simple business! My next step is reporting this apartment complex to the attorney general's office, better business bureau and everywhere else being I was denied information to the corporate office by the manager, Cheyenne; this unprofessional and incompetent human being doesn't even know its against the law to deny anyone corporate's information to file a dispute or complaint against a company. @Cheyenne; learn your job because you are a terrible example of leadership. read more

I moved into Olive Tree Apt, January 2017, as the other review written by someone stated that the lease office were super friendly until you sign your lease. There's only one tolerable associate in the office that's worth talking to. And the walks are filled with bird poo... sometimes dog or cat poo as well. The stench of cat & dog is terrible.. And they have online rent payment available only on the 1st..because anything after the 1st is considered late, and by the 3rd you'll have an eviction notice on your door, and by the 5th court fees, etc...no drop box you'll have to come in and pay your rent,but if you work during the time the office is closed youre just (sol).., they say water is included in the rent but I'm being taxed for everything including water. In Jan..upon my move in I was told I would have a 3rd floor which changed to a bottom floor in another building that's almost $200 more, because of some upgrade with all black appliances. You'll hear cats mating at wee hours, or the sound of a neighbors tv or radio via surround sound.. Landscaping begins promptly at 6am..so if you work crazy hours, as I do this might become a nuisance. read more

Staff is constantly changing, and they never seem to communicate with each other as for every question there are always multiple answers. Zero professionalism, and sneaky tactics to take advantage of the residents. They do not have a drop box, and only accept money order or cashiers check for rent, and there is NO grace period. So say the 1st of the month falls on a holiday, or you have to work during their office hours, too bad for you. Immediate $50 late charge that they will not waive under any circumstance (even if it was literally impossible to drop rent at a closed office, a lady told me 'you should have paid it early!') and $10 for every day after. They towed my car twice with no notice and charged me for it. And when my apartment was flooded from an AC issue on the third floor, I was walking through puddles of water for three days (it happened to be a Friday) because they didnt offer emergency maintenance. They then ripped up the carpet, cut a hole in the wall to discover the problem was not in my apartment, and left a huge industrial fan running for days while they tried to find the problem. There was water leaking from my light fixtures, where my 1 year old son sleeps. I was 1 week from move out and very upset, and when I spoke to the office manager she assured me not to worry about any of the damages, and told me to cancel my pro carpet cleaner I had scheduled as they would wave all responsibility for the carpet as a compensation for the inconvenience. A month later and I'm STILL waiting for my deposit check, and when I called to ask about its status, she informed me they had charged me $120 for carpet cleaning! They had refused to give me a written agreement, of course, despite me requesting one multiple times, and are now insisting they never said they would waive the fee. I am livid. This company cannot be trusted and will do anything to make a buck. Despicable. read more

Please do not rent an apartment here. My apartment flooded during a national holiday damaging the carpet and my personal belongings. Lucky for me I had renter insurance to cover my personal property. After speaking to management numerous times over 5 days, they would only offer a credit of $66 to cover the use of my electric to use commercial blowers. They would not give a reduced rent as stated under the Arizona Tenants Rights (A.R.S. 33-1366) because the unit had to be vacated for over 5 days to the carpet to dry. They believe they did everything they could to fix the problem, but it was the fact they would not go above and beyond to satisfy their customer. Olive Tree tries to show you a staged model unit and leads you to believe you will receive the same when you move in. The apartments are very old, run down and it is difficult to get someone to repair items. The tenants are questionable, they do not pick up after their pets and the area seems to becoming more and shadier as often time drug deals happen right in the middle of the day. If you are single, have young children, or just want a safe place to live, you will be much happier renting somewhere else. read more

This is the WORST place to live. It is cheap so that was cool. Other than that I hated living here!! I lived here from June 2013-April 2014. It was INFESTED with cockroaches! I mean INFESTED!!!!! They were everywhere in the kitchen and we were even on the second floor! I hated having to walk across the complex just to wash laundry. Other tenants were CREEPS! There were shootings there while we lived there and mine and my cousin's cars got broken into!!! Than one day they decided to replace the carpet in the apartment above us! I work nights and was trying to sleep! They could have at least warned us this was going to be happening. Than once we moved out they sent us a bill saying we owe them $670 for replacing the carpet and counters!?!? They were just the same as when we got there!!! It is how they make their money to "upgrade" their carpets and broken blinds. This place is a dump and NOT safe!!! Stay far away!!! read more