Ok, the old leasing agent is finally gone. I did renew my lease. The new manager and leasing agent…read moreare very nice. I appreciate both of them.

Current Resident of the Royal Village. I just moved here last late September. The staff was…read morefriendly and helpful in setting up my lease from out of state. I have had pretty good service and even better now since the old manager has been gone. Any maintenance issues have been promptly tended to and concerns addressed. Other than an "ATTITUDE" form a contractor I have been pleased so far. (That plumbing company no longer services this complex, Odd huh) I did have my bicycle stolen from my porch. But, I should have locked it up better and to something structural for sure. That was NOT the complex's fault either. I gave the complex a "4" just because I knew this was not a top of the line complex nor did I expect it to be. However, I feel safe, secure and comfortable here. And this complex is way better than the average "DUMP" in San Diego for four times the rent! I'd recommend this complex to someone.

I signed up for a tour at Springs At Westgate and unfortunately, I did not feel very welcome. Upon…read morearrival, I was informed at 5:10 that they do not conduct tours after 5pm, which seemed odd given that two staff members were present. Only one mentioned she was leaving for an appointment. I was then directed to take a self-guided tour, but encountered issues with the access code. The departing staff member came to assist me, but even then I struggled to lock up properly as I was unfamiliar with the door mechanism. To my surprise, I found myself exiting through the pool or fitness area and was unsure of how to leave the premises after 6pm, past closing time. Fortunately, the gate opened and I was able to exit. Personally, based on this experience with the staff, I would not choose to rent here despite the nice housing. I gave a rating of 2 due to the quality of the housing.

I loved this place so much. It's been the best apartments I've lived at ever. But ever since Emma…read morePelish the manager has left it's been going down hill fast. Nothing it's smoothing ran anymore. It's disappointing I can't wait till my lease is up.

Apartments are below average they try and spruce it up when you go in they have roaches. Management…read moreis very hard to get something done maintenance was good just front office sucked not uncommon in apartments but the biggest things is when you move out just feels like if you don't find the apartment better they when you move in they will charge you for everything and if you google greystar that's all consumers complain about it. stay clear of greystar it's unethical and just wrong.

I just moved in on December 9,2024. I am finding a cockroach everyday. I have emailed the office…read moreand gone in to ask for them to send pest control to my unit. No one has been here to spray. I have emailed management about my issue and no one has sent me any messages back. Pest control comes on Th and the days they were supposed to come and spray no one came. It's disgusting and an issue as I wake up from hearing them.

My fiancé and i have been here for almost a year now, and we absolutely LOVE it here! We originally…read moremoved into their smaller 1 bd last december and April, Lily and Deon have been AMAZING the whole time! while living here we found out we were expecting a new member of the fam, and April and Lily worked so hard to get us a 2bd in a more secluded / quiet part of the complex. During the move Deon and April did all they could do to make sure the apartment was cleaned, everything had been replaced and were able to move in in a timely manner. Deon even showed up a few days later to check in! we've made some amazing friends here as our neighbors are kind and friendly! the one and only complaint is the parking, i wish it was either more lit up or bigger! being a smaller gal it's alittle dark at night having to park too far, but not a big deal! we both love it here and just signed another 12 mo

Do not move here, the AC system is very poor and they will not do anything to fix it. We told them…read morethe master bedroom has no cold air and they say its working fine and ignores our repeated plea to fix it. We regret moving here after the first month of moving in. None of the bedrooms have ceiling fans only the living room.

They are amazing and so helpful from setting up tour and exploring options to explaining…read moreapplication process. I would recommend if ur looking call them Michelle will hook u up ​

This place is a complete life saver!! My husband and I worked with Silvia & she found us an amazing…read moreplace within the week. They are responsive, thorough, caring & effective. Silvia went on the apartment tour with us & made us much more comfortable. We've just moved in today & our new place is a dream. If you're struggling to find your next home, don't have the best credit & don't want to waste money on endless application fees; this is the place for you. Thank you guys so much!!

Don't want to cook / just cleaned the kitchen stop by they're delicious stop by try it outread more

Having a great experience here at Ascend! Work orders are completed quickly and property is always…read moreclean. Office staff is amazing!

Predatory Hidden Fees, Degraded Amenities, & Unresponsive Staff…read more The Real Cost (Hidden Fees) Do the math before signing. Expect $295-$355/month in mandatory fees above base rent ($150 amenity fee, $25 parking, $70-$130 Conservice, $35 insurance, $14.95 credit reporting). That is $5,310-$6,390 extra over an 18-month lease. Furthermore, despite charging $14.95/month for credit reporting, zero payments have been reported after six months. Deposit & Insurance Trap Management pushes a $450 non-refundable ePremium fee. They implied it covered move-out costs--it does not. Management keeps it, and you still pay full move-out charges. Their required insurance heavily protects them, not your belongings. Security & Management Neglect Stolen Packages: Unlocked package room with zero cameras. Residents post weekly about missing deliveries. Ignored Calls: Staff routinely ignore phone calls. I sat in the lobby, called the desk, and watched them let it go straight to voicemail. No Policy Enforcement: Property walks stopped. Patios are now cluttered with household trash, storage tubs, broken furniture, and laundry hanging over railings. Amenity Cuts Since 2025 Coffee bar downgraded to a small machine capped at 10 cups/month (must bring your own cup/condiments). Fitness/yoga classes completely canceled. Cold gym towels and resident events eliminated. Construction Quality Paper-thin insulation. You will hear every step upstairs, conversations in hallways, and noise from neighbors on both sides. Verdict: Mark-Taylor is aggressively cutting costs while squeezing residents with fees. Save yourself the stress and rent elsewhere.

Tenant here at Alex park west. I ordered a big bag of cat food to be delivered here. Received…read morepicture proof the package showed up, and was delivered to the mail room. When coming to the mail room this morning when the office finally opened, found the package completely missing. Never had a problem in the past. Spoke with front and all they could say was contact Amazon and hope for a refund. Seriously? When first moving in I also found so many scratch marks all along the walls and a rust stain in the shower tub. I am supposed to be the first tenant....

Please do not move here, everyone that works here is very unprofessional and very Rude to anyone…read morewho's not a woman. It's been more then 5 months we've moved out and we still haven't received our security deposit, they just keep saying that the address I send them is wrong but it's the correct address had my lawyer double check, as me and pregnant my wife were living there we had to deal with a water leak from the upstairs neighbor and the roof had black mold, they made us stay in the apartment as they took 2 weeks to fix the problem, it was well over 100 degrees in the apartment

I've been living here for over 3 months and they have been great. The maintenance guys are all…read morefriendly and have been helpful. The staff is transparent and holds cool staff events. So far I feel safe here and parking hasn't been a problem. Going to stay here for a while!

made an appointment over the phone to tour at 5pm and the office was closed. Hours on the door said…read moreyou guys close at 6pm. Welp not living here lol

Great property and team! Always willing to help and the community always looks great!read more

Only been here a week but so far seems great, nice staff that is very helpful. Quick to respondread more

Think about this! Keep in mind that the leasing staff gets…read morepaid on getting you to sign a lease. While they may not lie straight out to you, they may not say what they are really thinking. There was one occasion were I walked into the office and asked a question and the staff just looked at me with a blank look on their faces. Also, you will notice that the entire office staff closes the office for a one hour lunch. The leasing agent at the office where I leased at actually held off on her lunch to assist me and made sure all of my questions were answered. It was a very clear difference between night and day. As far as the actual conditions of the apartment that I am now renting, I feel like I am renting a small house! There is even a ceiling fan in the bedroom. Oh, by the way, my rent is over $100.00 cheaper!!!