The water restoration part of the business is the way to go. They had my basement stripped and…read morequite dry less than three days. The problem is the refurbishing department. My basement has sat here for a year and still unfinished. I do not recommend them at all. Told me they'd be in charge of everything, help picking out things, ordering things etc. Well that didn't happen really. Went to Florida for several weeks. They told me it would be fine. I came home and the things they had done were wrong. I have to say, they admitted their mistakes and paid for them. And Maybe I should wait till they finally finish this project before I review but want to warn people.

One year ago, mother nature played a very cruel April fools trick on me! she sent the Village Of…read moreWeston a severe lightning and thunderstorm with several inches of rain, crossing power outage and flooding in the area. My sub pump system would not function, causing my basement to flood with several inches of water . I called local service companies and they were all swamped with calls and service requests! I contacted North Star Restoration and they sent her a representative the very next day. Josh N schedule service and remove the water from the basement. I learned about environmental contamination, mold, and mildew, formation,, and restoration of my basement. They help me through the entire process ! The office manager Karissa was extremely helpful. I would recommend them for any water problems. Gerald RM

The gentleman who worked on our air conditioner was on time, courteous, this is the second time we…read morewe got this particular gentleman to work on are air conditioner, just a great guy, thank you.

We needed a new boiler heating system and called them three times to have them come out to get an…read moreestimate. Finally, a man came out measured and wrote down all the information. We waited and waited and even called again. We never received an estimate or a call. We planned to have it done in August and September before we needed heat. Needless to say, the recommendation we received to use them for this project was a bust and the thousands of dollars we paid went to another company in town.

I am giving these guys four stars based solely on customer service. They could not provide the…read moreservice I needed, but still took the time to return my call and help me. When it was apparent he couldn't do the work I needed, the sales rep explained why, then gave me the names and numbers of businesses that could. He had nothing to gain from it, but took the time out of his busy day to explain the different kinds of insulation, what I would need in particular and how they are all applied. I can only imagine the customer service they will provide when they can actually do the job for you.

TLDR: Got service for caulking bathtub…read more Bad job and would not refix. Issued refund but took a LONG time to receive. End of day, TERRRIBLE communication from PGA. My parent's got service at their home for a few things. This was all done and paid for on 09/15/2025. Everything was done fine with exception of caulking around the bathtub. 1) The caulking was not done well 2) There was no communication as to not use the the bathtub for a given period of time I reached out to PGA and spoke with the scheduler. He told me any disputes would have to go thru his boss, Rob. He forwarded me to Rob's number, and I left a message. This was on 09/16/2025. I did not hear anything back so I reached back out on 09/24/2025 and left another message for Rob. Rob called me back on Thursday, 09/25/2025, and I explained to him what the situation was. I sent him pictures of the poor service and he said he would have to look into it and will let me know. Monday, 09/29/2025, still nothing from Rob, so I texted him. They responded and said Rob is out of the office this week at a conference in Colorado and will be back next Monday. I responded with a bit of frustration as I talked to Rob on Thursday and he NEVER mentioned that he was going to be gone for a week. I would think if he was going to be gone he would wrap up my situtation or pass it along to someone else in the organization. But we were patient, we gave them the week. Monday, 10/06/2025, still no call back or communication from Rob. I reached back out to get a status update. He finally respondeds saying he wasn't pleased with the appearance (from the pictures we provided) and that he can schedule another visit to correct the problem. I told him that we would not expect to be billed again since we already paid for this service. He said since we ran the shower too soon (reminder, the service tech never gave my parents any communication that they should wait any ceratin period before usage) he'd stil have to charge us labor. I responseded if he cannot fix it free of charge, to refund our money and we'd take our business elsewhere. No response for Rob. Wednesday, 10/08/2025, I reached back out to him. He responded that they could not redo the service free of charge and that he will issue a refund for $131.88 thru a check thru mail. I said, ok, we'll look for the refund in the mail. Wednesday, 10/22/2025, we've still have not received the refund so I reach back out. We are pretty frustrated at this point. No response again, so I reach out again on Thursday, 10/23/2025 and got a hold of someone. This person told me, since Rob supposed issued the refund, any resolution has to go thru Rob. And Rob is currently out all day in meetings and a message has been relayed to him. I expressed my frustation saying, is there no other person that can help. We've waited patiently already close to a MONTH. All this person could offer was an apology. Finally Friday, 10/24/2025, Rob responds and says check is in the mail. Not apology, nothing. I respond expressing more frustrations also saying I will leaving a bad review for them. Ofcourse he responds quickly now when he hears he is going to get a bad reivew. Thursday, 10/20/2025, my dad finally receives the refund check in the mail. So yes, PGA does do good work. But when it is not good work, good luck working with Rob on getting it resolved. DO NOT expect any kind of reasonable customer service, communication from Rob

Excellent! Excellent! Workmanship and Technical Knowledge are at a very high standard. Very…read moredependable.

A-1 Masonry completed my finished flooded basement within 2 1/2 days. They are professional and…read moreanswered my questions politely. I was hospitalized when the flood occurred in May. My daughter and son-in-law contacted A-1 received a quote were told we'd call them back. My children are not from this area so they called and received quotes from other businesses lower some we're higher add-ons. A-1 a did great job. They went over and above what was required. I'm glad we hired a local business. Support our local businesses and our community.

They waterproofed our basement, which they work they did was fine. However i wish the owner was…read moreupfront that the work they did would not actually fix our issue. So now we are $12500 in debt and still have water coming up through our floor right next to where they worked. I called the owner and he said only way to fix the issue is to replace the entire basement floor... Wish he could have told us that when giving us a quote.. Waste of our money

After having called a well-known local HVAC company (SSI) and ending up with an almost $350…read moreservice call on a Saturday after hours, we will never call on them for any of our HVAC needs ever again. Not only were we left with a decent-sized bill, but the issue wasn't diagnosed or fixed. We called Stacy's Service & Repair. Dave came over, diagnosed the problem, and even though the part needed to be ordered, he installed a used part to get us through until the new part arrived. When he received the new part, he contacted my husband and told him he would be over shortly to install it. Dave arrived within 30 minutes and had our furnace up and running again in no time. Excellent customer service, great communication, and very fair prices. Will definitely call them again for all of our HVAC needs!

I would like to say how pleased I am with the service provided to our home. It was 99 degrees…read moretoday, the hottest day of the summer, so far with a heat index of 107 today in Wausau,WI. And of course this is the weekend my central AC breaks down. I started calling the names on my list. The "24 hour" guys were no help at all. Nor was anyone else. Monday was the soonest they would come out. Finally, I called the last name on my list : Stacy's Service and Repair. A pleasant man returned my call in 10 minutes and told me that he could be at my home within 30 minutes. He arrived as promised, quickly identified the problem and fixed it. It turned out to be a blown capacitor. He also cleaned up the unit for me. Allan was very cordial and professional.The rate was quite reasonable, especially given a Saturday. I am a very satisfied customer and highly recommend them.

I don't normally write reviews, however the service provided by PD was exceptional. Our furnace…read morewent out on one of the coldest Friday nights. No local HVAC Company would come out. PD came from an hour away late in evening and fixed it with parts on hand at an extremely reasonable price. He was very professional , informative and friendly.

Called PD for an estimate for a 2 commercial water heater replacement for my hotel after speaking…read morewith him on the phone he drove the 2 hours north gave me a great estimate with top of the line equipment! Came back a week later and installed everything on time exceptionally clean work! He also took the time to educate my staff on preventative maintenance issues to put in place to protect our equipment for the future .His service and knowledge are top notch! Jarred salsbury Bestwestern plus concord inn!

We recently had Bob Genrich come to our house to help us deal with two kitchen faucet shut off…read morevalves that would not shut off. Bob was very professional and made short work of what ended up being three additional plumbing issues we asked him for help with. He installed multiple shut off valves, replaced a P-trap and installed a new bathroom faucet in about four hours total. The bill was very reasonable and we would highly recommend to anyone looking for service.

We noticed a rather large leak in our basement and we called to have the source determined so we…read morecould go ahead with repairs. Bob was out here the next day and identified the issue and gave us the name of someone who would be able to replace the tank we needed. While he was here we also asked if he would take a look around the rest of the house which he was happy to do and he pointed out things we should think about getting replaced soon. He answered all my questions and didn't make me feel stupid for asking. lol He also gave me the name of another person who would be able to help us with another issue we wanted resolved. We will be calling Bob again when we get around to updating our plumbing.