Honestly, Bryan is the only saving grace at this store. Michael's obvious disregard has nearly…read morepushed me to buy direct from the Ashley Store. I have the website up right now. I just typed in "three-piece modular with console" and a plethora of selections popped up. That's all Michael had to do, and he would've had a guaranteed sale. I went there, credit card in hand, ready to make a purchase. Google is a better salesperson than Michael. Definitely less condescending. Read about my entire experience below. I haven't made a purchase yet. The sales guys--Doug (North end) and Michael Sadler (downtown)--didn't come across as genuine. I went to the North end store first to see what options they had. Doug was the salesperson on duty. His attitude and energy weren't welcoming, even though his face tried to make up for it. I felt like he was talking down to me. So I decided to go downtown to compare customer service and selection. There I met the owner, Bryan. He was super friendly and genuine, taking his time to figure out what I was looking for. He pulled up the Ashley Furniture store on his computer and offered to scroll through all the selections to help me find what I needed. I didn't have enough time that day to buy, so I told Bryan I'd come back. I went back the next day and spoke with Michael. I walked in, introduced myself, and told him I had spoken to Bryan yesterday, who was friendly enough to offer to look up some things for me. Then I said I realized it wasn't a loveseat I wanted--it was a three-piece modular. Michael just said, "Well, there's a lot more that I need to know," but he didn't ask any questions. He just made me feel stupid. Then he smiled and looked at me. I said, "Well, what else do you need to know?" He said, "Many things," but again didn't ask any questions or offer any help. He just stood there, saying nothing. So I said, "I'll just come back when Bryan is here." Michael replied, "Well, you're welcome to do that," and then went back to work--even though he wasn't helping anyone else and wasn't busy. How do you expect to make a sale like that, Michael? He made no attempt to help me. He was condescending from start to finish. Honestly, Bryan is the only saving grace at this store. Michael's obvious disregard has nearly pushed me to buy direct from the Ashley Store. I have the website up right now. I just typed in "three-piece modular with console" and a plethora of selections popped up. That's all Michael had to do, and he would've had a guaranteed sale. I went there, credit card in hand, ready to make a purchase. Google is a better salesperson than Michael. Definitely less condescending. After I left, I went back into the store to ask for Michael's name. He gave it to me happily, with a smile, even offering his last name. His attitude was basically: "Here you go. It's not gonna matter." If I hadn't met Bryan first, I would DEFINITELY NOT buy anything from this store EVER. Michael confidently treated me like I was unworthy of his time, smirking as I walked out.

Incredible experience! We came in needing a lift chair for our grandma and had the most wonderful…read moreexperience. You can feel how much they genuinely care about their customers. Would absolutely recommend coming here for all of your furniture needs. Good quality, caring customer service, and all around great experience!