I've been to Olorosso on Castle Street before for cocktails and had a fantastic time due to the amazing views and fun atmosphere, but my last visit for dinner did not live up to expectations.
On arriving at Olorosso we were shown to our table, at which point we placed an order for pre-dinner drinks and the wine to have with our meal. The window beside us was open, making the area very cold so we also asked for this to be shut.
20 minutes later, no one had closed the window, brought us our drinks or taken our order. Finally we had our order taken and again asked for the window to be shut and as to the whereabouts of our drinks. A further 20 minutes later our starters arrived with our pre dinner drinks, but still they seemed to ignore us when we asked for the window to be shut.
After that our main courses arrived, but still no wine! Finally after a lot of fuss they brought us the wine in time to have with the last few mouthfulls of our meal. We finished our meal quickly with 2 desserts and the cold wind from the window that was still not shut.
Upon paying our £130 bill (for two) we complained about the poor service and the window and were told that no one else has complained before walking off!
The food was very nice, i'll grant them that, but the service was absolutely atrocious and i won't be going back any time soon! read more