I brought my 2012 Honda Civic HF to Rensselaer Honda cold. That is, the car had been lovingly…read moreserviced at Friendly Honda of Poughkeepsie since it was purchased, but since I moved to the capital district in 2017, that dealership was no longer convenient. It was time for a NYS inspection and an oil change, so despite the fact that Keeler Honda was closer, I opted to take the car to Rensselaer Honda. On the phone, they were very pleasant and welcoming, giving me a choice of appt times despite the end-of-year rush that hits service departments. They texted me twice on different days to make sure I was still planning on making the appt. It was simple to confirm both times. Arriving there, we drove right into the service garage and dropped off the car and keys. Jeanette was friendly and efficient, listing the oil change and NYS inspection as the items to be done. I signed off and my husband and I went to the waiting area, from where we could clearly see the garage area. There was a nice child area room, a separate quiet room and a coffee machine that provided quite a selection of beverages. Bottled water and snacks were also available. We sat in the open area near the large screen TV and simulated fireplaceA little over an hour later, the car was done for a total of $70.08. They did not try to price gouge me or search for "something" they could make money off of. Nice job, pleasant and quiet waiting area where you aren't in the middle of the showroom floor ( like Keeler Honda), and they will certainly get my return business. Update - 11/12/2019 The battery to my husband's 2016 Accord died suddenly this afternoon, so I tried to book an appt early tomorrow morning to get the battery replaced. No dice. In fact no early morning appts all week. No attempt to squeeze us in, which I find very disappointing. As a result, we had to go to Keeler Honda, because they made room for us Sorry, Rensselaer Honda, but if you want the business of any Albany driver, you need to make the room in your schedule for times when emergencies pop up.

On June 20th, my husband, myself and our 10 month old baby stepped into Rennselear Honda making the…read moreworst decision we could've made and gave them a shot. We test drove a 2108 Honda Pilot, after discussion with the sales rep we decided to move forward. After signing paperwork and leaving a deposit, he told us they did not the title for the vehicle due to an improper signature and that it should be there Monday, possibly Wednesday the latest. Needless to say the title never came. After two and a half weeks of waiting a less money in our pockets, we asked the dealership to provide us with some kind of compensation to keep us a float. Balancing a family on one car, with the expectation and verbal reassurance that this car would be in our driveway any day now- they agreed to give us a rental as we await the title. A week went by, more dates were promised, a tracking number was provided and the title never came. After a month waiting and a week with the rental the sales manager insisted we bring the rental back- because at this point we were an inconvenience and an expense. I would never recommend doing business with these people. They held onto us long enough to try and make a sale- and when they realized this title was not coming anytime soon after a month without a vehicle they decided to push us out. They lied to us over and over about the titles tracking and whereabouts, the previous owners involvement and the prior interested buyer who we later found out also pulled out after over a month waiting. Mike Smith is the biggest con artist out there and I wouldn't give him one penny off the ground if I found it :-) I would never recommend this dealership, and I suggest you stay clear of the headache. Invest your money literally anywhere else.

My husband and I purchased a 2024 Subaru Ascent yesterday and we couldn't be more pleased. Our…read moresalesman Jeff was wonderful and we were never pressured to make the deal. We were able to step away and think about the car and the finances. At first we were going to trade in our car to Carvana. Jeff and the manager lowered the price of the car and up our trade in value to sweeten the deal. They have the best rates for financing your a new car 2.9 for 48 months. What a nice experience.

Absolute thieves. NEVER Go There for repairs. You know your check engine light. If it comes on…read morewhile driving your Subaru DO NOT UNDER ANY CIRCUMSTANCES TAKE IT TO THESE THIEVES! You know that "free code diagnoses" you can get at AutoZone!!!!!???? Well Subaru of TROY charges you 200 Dollars to plug a diagnostic handheld into your dashboard $200 fricken dollars for what others do for free!!!!!???? And it only gets worse from there. An Ambient Air Temp sensor replacement cost me almost $600 Dollars. NEVER go there.

own and operated by locals that care about the people that come into their shop to purchase a…read morevehicle. We believe their thinking that we were going to talk to someone with the same respect, that our credit had other used car dealers as if we were sub-human. No that was not the case we can only tell you we were very wrong. Not only did we get the kindest and respectful treatment it made us believe they wanted a lifelong relationship. We are crazy we know that a used car is just that a used car. But the service made us wonder did we, in fact, purchase a new vehicle. We got the truth from the owner and staff. So if you want to support​ before during and after the sale. LBC AUTO is i can say we found it and avoided bull.MARK RIDING IN MY LEXUS FOR OVER A YEAR

From the owner: LBC Auto Sales is a family owned and operated used car dealership in Troy NY. We offer a wide…read moreselection of quality used cars at a competitive price. The owner and sales manager Emile Tlaige has over 30 years of combined experience in auto sales, and strives to bring the best savings to his customers.

I bought my 2005 Crown Victoria from Bob Karl's and the process was friendly and easy. I was given…read morethe keys and took the car out for a test drive by myself. I liked it. Took a few days to mull it over then went back and bought it. I've had it for over two years now and I've taken it back to the service department for state inspections and oil changes. It hasn't needed anything else. They really go through it to to bottom before selling it. And this car is 17 years old. The service department is great. They don't add on extra things wrong like some other service department or try to up their cash flow by recommending things you don't need like a lot of quick oil change places do. This is the honest mechanic I've been looking for. All in all I'm really happy with the Bob Karl experience. When this car eventually dies, I'll definitely be back to buy another. I'd give ten stars if I could. Extremely highly recommended!

I purchased a 2006 Buick Lucerne on December 2, 2020 with 68,950 miles. "An exception car" as Bob…read moreput it. With taxes I paid $6200. So far I've had to have the brake lines, portion of the fuel line, quick disconnect, fuel evac hose and solenoid, transmission pressure sensor replaced and a rebuilt differential installed. I also replaced the passenger side mirror. So now I have a 16 year old car that I've had to put about another $5000 in repairs. Later I found out that Carfax listed the car as a total lose. My bad for not checking sooner. Bob says he doesn't get Carfax because of a bad experience. I once asked him via email if he would have bought the car had he gotten the Carfax. I didn't get a reply. Bottom line, I have a 16 year old car that's cost me about $11,000.

I needed my NY inspection done and Zeneks was recommended by my neighbor. Owner was not only…read morefriendly but very knowledgeable as well. I was not just a number to him but was an actual customer. Not only can you get a great deal on a used car here but you can get all of your mechanical needs taken care of well. Zenek's is my new mechanic for all my needs now.

Only place I bring my cars to have service done. Very fair shop rates and probably one of the best…read moremechanics in the capital district. Seriously people you want your car fixed right the first time, go see Zenek !!

Left my vintage 1956 T-bird with him for repairs. Months of delays due to his health. Finally had…read moreto pull it out of there and try somewhere else. Always tells you he can fix ANYTHING. He absolutely CANNOT FIX EVERYTHING. He maybe fine with newer cars, never trust him with your vintage ride. Lots of promises... little deliverance. Lots of wasted time telling your stories.

Fixed my son's car with honesty & efficiency & care - what a great human being who knows how much a…read morecollege-aged kid really just wants his wheels to work - Thank you all the way from the West Coast. Grateful Hudson Valley AAA sent us his way.