My husband and I purchased a 2024 Subaru Ascent yesterday and we couldn't be more pleased. Our salesman Jeff was wonderful and we were never pressured to make the deal. We were able to step away and think about the car and the finances. At first we were going to trade in our car to Carvana. Jeff and the manager lowered the price of the car and up our trade in value to sweeten the deal. They have the best rates for financing your a new car 2.9 for 48 months. What a nice experience. read more

Subaru of Troy - New car. 2024 Subaru Ascent - Car Dealers Near Me - Troy, New York

Absolute thieves. NEVER Go There for repairs. You know your check engine light. If it comes on while driving your Subaru DO NOT UNDER ANY CIRCUMSTANCES TAKE IT TO THESE THIEVES! You know that "free code diagnoses" you can get at AutoZone!!!!!???? Well Subaru of TROY charges you 200 Dollars to plug a diagnostic handheld into your dashboard $200 fricken dollars for what others do for free!!!!!???? And it only gets worse from there. An Ambient Air Temp sensor replacement cost me almost $600 Dollars. NEVER go there. read more

I am highly disappointed with my experience related to my 2023 Subaru Forester purchased from Subaru of Troy. During a routine vehicle inspection in Massachusetts, my vehicle failed due to all four tires being completely bald on the inside. The inspecting mechanic noted that the vehicle is a 2023 and still had the original 2023 tires, and stated that this type of uneven wear should not have occurred this early or before 30,000 miles. They indicated the most likely cause was an alignment issue present when the vehicle was sold. When I brought this concern to the dealership's service department, I was told this was "normal wear" for these vehicles and that the tires installed by the manufacturer are standard. However, the expected lifespan for these tires is approximately 50,000-60,000 miles, making this explanation unacceptable. This condition did not meet vehicle safety standards and required immediate corrective action. Replacing all four tires and performing an alignment was a steep out-of-pocket expense that was in no way covered or assisted by the dealership, despite the vehicle still being under warranty and this issue reasonably appearing to stem from a pre-existing alignment problem. I would advise others to consider this when deciding about a dealer and advise they confirm the alignment is accurate for a new car before driving off the lot. read more

Subaru of Troy - Tire tread gone on inside. - Car Dealers Near Me - Troy, New York

My son bought a used car there. He test drove it and it was good except the AC wasn't working, they said they would fix it. He picked it up several days later, they said the AC was fixed. He signed all his paperwork and was on his way home. Turned on the AC and it wasn't working; then the vehicle kept stalling. He was holding up traffic on Hoosick St. Car stalled many times. He went back to the dealership, they checked and said they couldn't find an issue. He wasn't comfortable with the performance on day of pick up so he returned it and cancelled the sale. read more

Bought a used sonata from them. Had to stop to buy gas to have enough to make it home to Saratoga. Also had to fill windshield wiper fluid the following day. Had oil changed the following day lacking confidence in trusting them to have taken care of that also. They sent registration to the wrong address although I supplied the with the correct one. Waited for them to correct that for about one month. My title never came and when I called them 8 times they never returned my calls or emails. Finally I had to spend 2 hours waiting in line at the dmv to find that the title was sent to the wrong address and was undeliverable. Their lack of customer service and common courtesy is unlike any business I have interacted with in my life. Would highly recommend avoiding them at all costs. read more

Traded my 2020 Subaru in for a 2025.Staff failed to properly register my new car, and I was facing suspension of my license due to the car not being properly registered. They seemed very apathetic stating that I should take care of the problem concerning my new cars registration. It was great to spend two hours in DMV who very nice to deal with. read more

I bought a car remotely from central Illinois because New York is where I found the car I wanted! It was terrifying; I had a not-so-pleasant experience with Vroom trying to buy a car remotely some time ago. So I was scared, but I also wanted the car. Zoe, Saifar, and Rudy were so helpful throughout the process. They empathized with my fears and reassured me multiple times. Everything happened just as they assured me it would. I had to coordinate my own way of getting my car from their lot to my house, and I was so happy when it pulled up to my driveway! My only critique is that it showed up with an empty gas tank and depleted electric battery - not a deal-breaker, but that one little detail was just slightly disappointing! Overall, it was a fantastic experience. Thank you New York for helping this Illinois kid buy a car remotely!! read more

If I could give this dealership 0 stars I would. Bought a 2019 Chevy Trax with under 30,000 miles from them in November. It has been HELL ever since. The actual buying process was very easy, but that's where everything positive stops. I signed the paperwork and was only then told there was one key for the car. If I wanted another key (which again was not told about until the car was bought) I'd need to pay. About a month into driving the car, the brake light fluid went off. There's a slow leak - granted this should've been registered in the inspection I paid for by Carbone before I bought the car! I take it to the local Chevy Dealer and they fix the leak. A few days later the check engine light comes on. I call Carbone. They tell me to bring it in. The next morning I get a call from them saying, "we cannot fix this because we don't work on Chevy's." Then why sell them? There's an issue with the turbo booster which is going to take even more time to fix. I have reached out to the service manager multiple times to obtain a copy of the inspection they did on the car before I bought it, however, the inspection cannot be found. Moral of the story, avoid this dealership at all costs! They will sell you a lemon of a car. read more

More of the same old used car tactics. Advertised a car online for sale. Within minutes of the listing, I called and said I wanted to buy it. Offered to pay full price in full over the phone. They strung me on for two days lying and telling me that everything was fine..."the manager will get back to me". The "manager" calls and tells me that "there was a pending sale on that vehicle, and it has gone through, but we have other used cars available."... Bait and switch. The worst of the worst. read more

worse sales guy ever. not sure if purposely false or just not familiar with car told me several things that were not on the model read more

There unscrupulous and have no integrity. We leased a car during the pandemic and were grossly over charged and they're acting as if its nothing. I recommend all other victims of this place join in on several class action lawsuits that are taking place and hold these criminals accountable. This is the worst of the worst when it come to dealerships. There are other Subaru dealers if you're looking for a Subaru. I myself have complained to corporate about these crooks and will continue to file motions that will hopefully put them out of business. read more

Stopped in to look at new cars. I have to say that we were so pleased with the service we received. Everyone was very welcoming and not your typical pushy salesperson. We have not decided on a purchase yet but we were so impressed with the professionalism and courtesy given. read more

Abysmal service. These guys will lie to you, undervalue your car and try to get you to pay premium for a car that won't show up for 5 months. Sales manager was rude, argumentative and hung up the phone. They refunded my deposit and hung up on me. Childish management, condescending and talk to you like you're a kid. I've worked in sales for years and never had a sales "manager" hang up on me in my life. What a joke. Manager stayed in the back room the entire time, never once introduced himself. What a pompous bunch of a**holes If you're going to invest your time and money into a new car, go elsewhere. read more

I had a great experience at subra of Troy! Customer service was excellent All the staff were very polite and greeted me with a smile.

I purchased a 2017 Pacifica in August. When I purchased after I bright the car home I was told there were issues with my previous lease and I could take care of it myself or bring the car back. That's what I should have done. Then I found out one of the keys doesn't work. Then my check engine light comes on and the spark plugs needed to be repaces. Then theres an issue with the engine. I've now spent over $500 on issues with the car. I was talked into getting the warranty that has been useless. read more

Carbone Subaru of Troy is absolutely the worst. Filed a complaint with the DMV who investigated and cited them with selling a car unfit for highway use. They even shared my personal information with locals who stalked and harassed me on social media, which is the level at which they operate. If they sell you a lemon that stops running, file a complaint with the DMV, who licenses their dealership, since they have already been cited. read more

I had an oil change and tire rotation on Thursday, 11/3. Guess what, they did not rotate the tires and did not add the coolant and windshield washer fluid. So, I asked the service rep. and he told me they did it. Wow, it is very bad. Stop lying!!! read more

Place is the worst. If you've seen reviews speaking on blatant lies and deceit coming from the salespeople and especially the sales manager Mark Paone,, you'd better believe them for your own sanity. The genuine good reviews come from people who either leased or bought a brand new vehicle. In those cases there is minimal contact required after purchase as the new vehicle usually only will need oil changes and tire rotations the first few years. Buying used however?? Run like a refugee being chased by a murderous militia. You will get hosed and lied to and will get to try out almost every seat in the spacious waiting room over the course of a couple years. Sales manager Paone lied right to my face while getting me to purchase the service contract for $3k. Tells me there's a one time deductible on the policy for $200. I ask him 3 times about it during the paperwork as i'm skeptical but he assures me yes it's a one time thing. It wasn't of course. Found that out on my second trip into service within my first 6 months for a major repair. Marched right over to his office to have him tell me he didn't say it was a one time thing, but was willing to split the cost of the deductible this one time. Oil changes were also promised as part of the service contract. Well the $900 cost for lifetime oil on the bill of sale said different. It was a shotgun style purchase as i needed a bigger suv for the baby that was coming in two months so it was a learning experience to say the least and i've never been so blind again. Service dept is an incompetent shake down facility so avoid that at all costs. I could go on, but i've said enough and there's plenty of other reviews here that covered all bases already... read more

Not a very reputable dealership. Kevin Hoagland doesn't return calls or emails. Bought a used vehicle there. What a mistake. Finding issues that were never disclosed and its been pulling teeth to get some action. Will likely end up in court. Don't want to fix some of the issues as "it would be too expensive". Who says that? Also, I am pretty knowledgeable about vehicles. I have sat in that waiting room listening to service managers scare customers into repairs for hundred or thousands of dollars. I just shook my head. Typical stealership. Stay away and benefit from my mistake read more

This past January carbone told me I had to replace my whole transmission. So 4,000$ later I had a used transmission put into my 2014 Forester. It is now August and my car is pulling the same transmission codes as it did 7 months ago. I can never get a hold of any one to answer a phone call, I leave multiple messages and no one returns a phone call. The customer service here is not great, and if I were told by my regular auto shop that they would fix subaru transmissions I would never step foot in carbone ever again. VERY unhappy with the service I have (or should I say have not gotten) with carbone last January and again now. read more

i have had excellent experience with this Subaru. The service department was quick, friendly, and thorough. My forrester is in such great shape that I have driven across the continent in it, no problems whatsoever. read more

Worse dealership I've ever been to. I have been here 5 times and have had issues 3 times, the latest being an inspection done, but no new sticker put on the car. Got all the way home before i realized. Went back and had to wait again. Won't be coming back. Just overall terrible experience. read more

I recently purchased a new vehicle from Carbone Subaru of Troy. The negotiation and sale went fine. When I met with Mark Paone, the Business Manager, he presented me the option to purchase an extended warranty program. There was little supporting detail, and many of the components listed in the pamphlet are not even on my vehicle. The list price of the agreement was ~$1200, but Mark said he could offer it to me for ~$980 and rolled the additional cost into the monthly payment - a modest increase. 3 weeks later I received paperwork from Subaru indicating that I hard purchased the plan for $980 plus an additional surcharge of $295. So, in short - I paid the full amount for the agreement despite the handshake price of $980. The surcharge was never mentioned - and subsequently buried in the monthly payment. I completed the post-sale survey and was contacted by Subaru of America who said they would contact the dealer - and the dealer would contact me to make things right. That was over 3 weeks ago. I later found by checking Yelp that this type of practice seems somewhat routine at Carbone Subaru. At best it feels a bit deceptive. At worst it feels completely deceitful. I'm happy with the vehicle. The salesperson was terrific. I've never been much for extended warranties, but since this is my first Subaru, I figured it was worth the added expense - even if it wasn't what I agreed to pay. read more

First of all, the only reason the dealership is getting any stars is because of our salesperson, Sohail. He seemed to be the only one that cared enough to make the deal work. I visited the dealership first to test drive a few vehicles, and two days later came in to purchase one that i was interested in. Signed all the papers, set up a pick up date...everything seemed to be going smoothly. Until the day we came to pick up the vehicle(!) someone realized at the last second they didn't have the title. How can you try to sell a vehicle you don't officially own?? How did the paperwork make it through half a dozen people without anyone noticing? The woman in charge of titles was unapologetic and offered less than half of an excuse as to why they didn't have it. We told them that while we waited for the title to come in and a new pickup date we wanted to place a hold on the payments...because why would we pay for a car that we don't legally own yet? The financial guy, Mark, told us that he would contact someone at the bank about it. ...Fast forward two weeks, I haven't even had the vehicle in my possession for even a full week yet, and I get notice that my first payment is coming due. We contact Mark, ask what happened, and he said he "never promised us anything." I would have understood if he couldn't change the payment because everything had been signed on a particular date, but his reaction to our inquiry about it was so rude, and unprofessional. He essentially accused us of lying. The GM was supposed to get in touch with us, but at this point seems unlikely. Through it all, our salesperson Sohail was very communicative and did what he could to help us out. He offered us 2 free oil changes and a voucher to get a small tear in the seat repaired in exchange for all our troubles. This was a very appreciated gesture. While I do love my new car, I'm very apprehensive in even returning to the dealership for any future appointments. Face to face, the customer service was fine, but after the deal was "closed" it became anything but. TL;DR - don't come to this dealership if you don't have to. Seriously reconsider your options. read more

I reached out online about a car that I was interested in. Someone got back to me relatively quickly and told me they were working on the out the door price for me. I followed up a day later and they told me they were still working on the quote. Another day, another follow up. On the third day Franciso emailed me to let me know that they sold the car out from under me without so much as a phone call. Don't waste your time here. read more

my Outback went in for recall service last week, on the way home noticed noise coming from front of car. called and went back the next week. At pick-up was charged $169.00 to tighten a loose heat shield. Very upset that I was charged so much to basically tighten screws. Researched the recall work and discovered that the heat shield had to be removed to do that work so obviously the loose heat shield was on Subaru for not completing the recall work properly. Went back to dealership to complain and was reimbursed the $169.00 without any discussion. If I hadn't done my research I would have paid for something not my fault. Be careful with these service people, ask questions. read more

I highly recommend Carbone Subaru buying my first one was Awesome The experience was smooth the sales guy was sweet the whole experience was easy no long wait They know there stuff at this dealership. I like that it was quite a pleasant experience. Thanks to all the hard working people of this dealership. A huge Thanks To a well put together Dealership Thanks a million. Carbone Subaru. read more

Like other used car dealerships, this Subaru dealership in the City of Troy voids NYS lemon law insecurities with car warranties they swindle into the loans & If you cancel it in time due to the intentional miscommunication; the bank still doesn't change each payment. The owners of this dealership would like everyone to believe the foreign employees took over there dealership like a bunch of Somali pirates though we aren't buying that lame excuse for responsibility. We didn't though they knew about the mechanical issues before management presented the vehicle for sale in shoddy condition. read more

Do not waste time here this place is so bad. Over paid for a car. Had to get it serviced 3 times before first payment. Then they make u jump through hoops just to get your fucking car serviced. Bunch of grade a scumbags with a Subaru logo. Love my Subaru, worst dealership I've ever been to!!!!!! read more

My experience with Subaru of Troy could have easily received a five star review. The problem is that they decided to ignore a customer's requests and demand more money for accessories that were negotiated as part of the sale after the sale was completed. I was handed all of my paperwork and congratulated on my new purchase, and walked out the door. It was only when I returned inside to ask the salesperson (Brandon) a question about the car is when the finance manager approached me and claimed that the accessory that I had requested, a set of rain guards for the windows that were conveniently placed in the trunk of my new car were somehow not included into the sale price, as agreed that they would be. And then proceeded to ask how I would be paying for them. All due to a clerical error on his part when preparing the purchase agreement that was sent to the credit union that financed the sale. I refused to pay any additional fees after the sale was completed and returned the accessory that was supposed to be part of the deal. read more

While our sales woman was very pleasant, when purchasing a new car the management failed to present to us, or acknowledge, their own published favorable offer as a starting point for negotiations. This is the third car that we have purchased from this dealer and we were treated fairly in the past, but, while they have kept the Carbone name, this dealer is now under new ownership and management and, obviously, does not proceed in anywhere near a professional manner that respects good business practices. read more

Yo this place literally sucks go to goldstein subaru i think in latham. my reason i think you should do this is because they sold me a wrx and everything was going great until i didn't get any copies of any paperwork and the salesman zachary lied to me about pricing and made me sign something i didn't fully understand. i understand i should've went with someone who has bought a car before but this place really left a sour taste when it comes to how their business was handled. so i went to goldstein in hopes maybe they were and little better AND THEY WERE A LOT BETTER! all of my question that were taking weeks for carbone to answer were all answered in less than 3 minutes by goldstein. don't go to carbone, i'd rather see a chevy or ram dealer there than a carbone subaru read more

I bought my Subaru Forrester from this dealership 5 years ago and I continue to bring it here for its routine service. The dealership is clean and they have lots of car selections in their lot. The service staff us friendly and helpful. They are good with helping you keep on top of doing the factory maintainence. It's easy to schedule an appointment, you can just do it online. I never had to wait long for my oil changes and rotations. The only time my wait was long was when I did a walk in. The waiting room is nice with a coffee machine, popcorn machine, comfortable chairs, and a tv. The hourly labor rate is high and I wish they would do a complimentary car wash each time I service the car. Nevertheless I plan on getting my next Subbie here. read more

Carbone Subaru sold my girlfriend a 2016 Crosstrek for a decent price at the end of February. As we were driving home, the tire air pressure warning light came on. Thinking nothing of it, drove home and filled it with air at a local gas station. Due to it being night time, we didn't notice that there was a LARGE hole in the sidewall of the front passenger tire. I have now called them four times and subsequently gotten NO responses. Carbone Subaru let us drive our seven month old daughter home in a vehicle with a hole in the tire sidewall. read more

They owe me $16 for an EZPass tag they said they would mail me, but then never did. NYS got their cut, so I am making sure I get my money's worth. read more

BUYER BEWARE. This dealership lacks Honesty and Integrity and is not interested in a long term customer relationship. Do NOT purchase an extended warranty policy from MARK PAONE, Business Manager at Carbone Subaru of Troy. He lied and misrepresented the policy coverage in order to make a sale. After speaking with GWC Warranty Corporation, I learned that NONE of the promised coverage was part of the plan he sold me. I canceled the policy the next day and over 1 month later, I am STILL waiting for the refund check of $2,338 that was promised last month, despite that GWC Warranty Corporation has confirmed processing the refund check back to the Carbone Dealership last month. Despite many phone calls, voicemails and emails, I have received no response back from Mark Paone. HORRIBLE EXPERIENCE. AVOID THIS DEALERSHIP. read more

We had a very disappointing experience buying a used Toyota with Carbone. When we first met with the salesman, we indicated that we had already been approved for a loan at SEFCU for $10,000 with an interest rate of 2.49%. He insisted that he could get us a better rate at another bank, despite the fact that we repeatedly said we wanted to stick with SEFCU. When we came to get the car, we met with the finance guy. He said the best he could find was a loan from Key Bank, at 5.69%, which is outrageous. If the salesman and the finance guy had just listened to us in the first place about our already approved loan from SEFCU, buying the car would have been a pleasant experience. Clearly, they are getting some kind of kickback from using certain banks, and will try to trick you into it, so pay attention to your financing and interest rates! They also should also have it set up so that you meet with finance first, and go over the purchase details after. They do it the opposite way on purpose. We were thinking of coming back to Carbone in the Spring to get a Subaru, but as things stand now, we will not do that. read more

I bought a Rogue Sport here in 9/2018 and bought the extended warranty. So I come in for oil changes. I made an appt for a Saturday At noon and got here 11:55. First no service people came out to the bay so went inside and after 5 minutes someone showed and took lady who was in front of me. That was a 10 minute process. Meanwhile 3 more people came in. Then another service guy showed and said "whose next?" I didn't move as lady in front of me was done but then my service guy said he had to go on back to find someone and will be a few minutes. 10 minutes later a guy from the garage came out and graciously helped me . At 12:20. Other service guy seemed to be chatting personally while the line grew. I wish I didn't have the warranty and have to come here . I don't blame the service guys , I blame Carbone for not having more people working on a Saturday! They're not open st night so Saturday's are only choice for most people for routine maintenance. Also I'm on 1hr 45 minutes for a "1 hour" wait meaning I'm missing my 2 pm appt elsewhere read more

Very frustrating experience dealing with Carbone Subaru. My 2018 Outback has been there over 6 weeks and has not been fixed, nor has Carbone even attempted to remedy a serious warranty issue. In November, my sunroof spontaneously exploded while we were driving. Glass shards rained down on us as we tried to navigate home. A call to Carbone resulted in them telling us to call our insurance. Instead we called Subaru corporate and opened a claim. A sunroof was authorized and installed. We asked that Carbone ensure all the glass was removed from the insides of the car(in the ceiling panels) and that the exterior paint on the roof be touched up where the exploding glass chipped the paint. Carbone allegedly brought the car to a body shop and it has been crickets for weeks. Carbone hasn't started the work and refuses to get authorization from corporate. Instead- just hold on to my car for over 6 weeks. Service manager, Marc Rosebeck says it isn't his problem. Was demeaning in the phone. General manager hasn't returned call. We will never do business with them again- definitely leave you hanging. This is clear warranty issue- and dangerous too . read more

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Scumbag sales manager.. Do not buy a used car with over 100,000 miles from them.. paid $7000 for a car with 161000 miles on it and when I went to sign the paperwork they raised the sale price to $8000 and hoped I wouldn't notice. Before I purchased their mechanics looked it over "meticulously" only to need both rear hub assemblies replaced after getting up to highway speed. There was a squeal coming from the front right which they said was a "rust build up on the rotor, do some heavy braking and it will go away" the squeal went away when my pad was completely gone and destroyed my rotor. Front right tire consistently loses air pressure and all 4 tires are now nearly bald after only 1000 miles. Both front control arm bushings are shot and will need to be replaced as well. And since the car was over 100,000 miles there is no lemon law therefor they won't cover any of it. I was planning to buy a brand new wrx next year, but I will never purchase a vehicle from them again and neither will anyone that I know. read more

Subaru of Troy - Car Dealers Near Me - Troy, New York