My first experience with Tom's was at least 8 years ago when we bought a brand new Honda 20hp for…read moreour small boat. Worked great, and I would take it back to them for my annual servicing. I didn't have any issues until we upgraded to a new bigger boat and took it in for servicing. This is where we started having issues with the servicing and lack of customer service. I understand that have limited space and can only take in a certain number of boats, which is why they have a waiting list. The problem is have is that they don't call you when there is an opening, you have to constantly call them. They also take in commercial boats over people that are waiting to take in their boats as well as putting your boat on hold if it is in the shop already. I guess regular recreational fishermens money is not as good as the commercial fishermen. This has happened on several occasions. More recent example i took my boat in for servicing and winterizing a month ago. I didn't get any call informing me of the status. This is for an entire month. So I called them on Monday and I'm told that they haven't even gotten to it yet because they were short handed, people were out either on vacation or sick, but they were able to work on the commercial boats. Wtf!? So now that my batteries are probably drained completely because it hasn't been on the trickle charger i might have to get new batteries again. Thanks Tom's. Now to talk about my servicing nightmare. A couple of seasons ago I took in my new boat to get serviced. Apparently I found out that they didn't tighten or put on the oil cap on my main motor. Last season when I went shrimping my friend asked me if that oil slick on the water was normal for my boat. I was like, umm no, but I had just gotten my boat serviced and this is the first time out since then. So, it is definitely not a normal thing on a new Honda 150 4 stroke outboard. We opened the cowling on the water because that oil slick was pretty bad. Oil was everywhere in the cowling all over the motor. Just a mess. Luckily we made it back to the launch with no major issues at that time. I called Tom's as soon as we got the boat out of the water. They asked if I could bring it in and they would decrease and clean it up. I thought after they cleaned it, all my problems would be over. We'll, the problems were just starting. It's now another season had just started. I paid good money for them to fix whatever issue they might have caused. I took the boat out again the start of Kind Salmon season. It seemed like everything was working OK. We only ran the main motor a short distance and ran the kicker motor the for the next several hours. However when I ran the main motor to shoot it across from Owen's beach to Dalco it started with the alarm beeping and the voltage spiking again as we just made it across. Very disappointed. I called them up the next day to see when I could bring it in. The guy said he would call me back later in the day. No call. So several hours later I decide to call before they close. No answer, so I left a message. No call back again today. I call again. Left another message. I believe at this point they should just replace my whole main motor. I'm going to write to the better business bureau and also talk to an attorney. This is ridiculous. They should be trying to get my boat in ASAP due to what I believe they caused all these on going issues.

Brought in a small outboard that had been in the boat house unused for 6+ years. Tom's did a…read morecomplete check-out and got it running again. Job was done quickly for a very fair price. What really stood out though was the staff took a good deal of time and walked me thru everything they did and everything I needed to do and watch for to keep it healthy in the future. I learned more from Tom's than I did from the original dealer and more than what I had forgotten since originally reading the manual a decade ago. Outstanding customer care!

Beautiful Lake for swimming. I was able to go off a private dock, but there's also a public access…read moreboat launch.

Love this little lake. Great for fishing not much though besides a boat launch, small area but love…read moreit for being pretty small and private. Not really meant to be a big public swimming hole.

I've tried calling their listed phone number several times to see if their reopened and no one…read moreanswers. Does anyone know if they reopened or permanently closed?

My first time here was pleasant. The man behind the counter was a delight and even gave us some…read moretips about the fish stealing otter! Cheap fun for the fmaily if you don't mind sharing the dock space with the other people! You can sit back on chairs they provide, cast your line and wait! I didn't catch anything but a day later my fmaily limited out! Boat rentals available and plenty of fishing stories! Warning...the bathrooms are not desireable...

"I love sailing and have always been a great first mate, but when I decided to get my ASA…read morecertification to be able to captain the boat, I had lots of doubts about my skills. Ben was my instructor and he made learning fun and seemingly simple. He is filled with expertise, integrity, and makes learning a joy. I give him my highest recommendation, you would be lucky to be aboard with Capt. Ben." Connie Ballou, Kirkland WA

A group of 4 of us booked a "Beginning Couples" sailing trip with Beth & Ben at Sail Olympia. It…read morewas easily one of the best vacations we have had - toss in the training and certification and the trip was absolutely perfect. Their teaching style on the boat is so natural that at no point did I really feel like I was in an "instruction" environment. They organically covered all of the 101 and 103 topics over the course of the week. Prior to the trip no one in our group had any sailing experience, and only limited power boat experience. By the end of the trip, everyone in our group was comfortable with navigating, operating the sails, docking and departing, and generally running the boat. We are all super eager to get back out on the water as soon as possible. In addition to their instruction Ben & Beth are wonderful hosts and we felt instantly at home - staying up late into the night sharing stories of adventures past. We will be recommending Sail Olympia to anyone who will listen as the best way to get into this sport, or just a great way to spend a week off away from the world.

Eld Inlet is located at the Southern Edge of Puget Sound in Olympia. It's about 6 miles long. The…read moremost southern edge of the inlet is called Mud Bay. We stayed at a beach house here during the long 4th of July weekend for some much-needed relaxation. It's so close to the city yet secluded enough so it feels like a small vacation away from home. The weather was perfect. We took advantage of paddle boarding and kayaking. We were even greeted by a curious Sea Otter and a humongous Jelly Fish that seemed like it was 2 1/2 feet wide. *shivers* The water and the view were amazing!! There's a considerable difference between low tide and high tide so I'd keep an eye out for the tide tables. During low tide, you can go for long walks along the beach and do some beach combing. During high tide, that same beach is non-existent. Perfect time to take the paddle board or kayak out so I don't have to walk the length of the beach to get in the water. I would frequently see Oyster boats go by. Apparently Eld Inlet is known for growing the richest oysters. Something about the algae in the inlet gives the oyster meat its yellowish creamy color... buttery. The same conditions in Eld Inlet that grow sweet oysters also produce very thin shells. There are also several Sandy beach areas in Eld Inlet that are open to the public.

Beautiful experience! Our guides shared their knowledge and love of Puget Sound. Saw eagles,…read moreherons, seals, raccoons and an abundance of marine life and other birds. The kayaks were super clean and easy to use. This was my first time in a closed kayak with a rudder, and I loved it! I can't describe the peace and beauty of this area with mere words. What an incredible way to experience the PNW and Puget Sound! I'm so happy we found this experience.

5 stars!! Thank you Pacific Parasail for a wonderful activity on a sunny summer weekend! I got a…read morebirthday gift for my SO to go on a 2 people 1,000 ft high parasail trip in the Puget Sound (we did it in Tacoma, but they also have another branch in Kirkland as well) and we couldn't be happier with this gift choice! We were super lucky as the day we went it was super sunny, allowing us to see a super clear view of Mt. Rainier from up and above! :)))) Out from the get go, Pacific Parasail was super responsive to our inquiry and booking. They were very accommodating to our requested day/time (because we called to book before the summer, they even offered the option of coming in early on before the season was supposed to open, since they happened to open early this year, too). When the weather turned bad (e.g. not their fault!), they called well ahead of time that the weather wouldn't be conducive to the activity and offered to reschedule. On the day of the activity, we also received confirmation text on details about time/place to meet and what to wear, too. The staff (both on the boat and at check in) were super polite and nice (despite the fact that we used Groupon deal as well). The trip itself takes about an hour. You get on a jet boat with 6-8 people and go out in the water for about an hour...then take turn to go on parasail for 10-15 min long...super awesome! As a bonus, our The gentlemen on our boat provided clear instruction on what we needed to know/do. We felt super safe (mind you, I have quite some fear of height)..and really enjoyed our unique activity --parasailing for the first time! If you had a chance, definitely check this activity out. Great for a date (with someone you know quite a bit), activities with your family (kids are fine, too!) or just something adventurous/scenic to enjoy the nature/view of PNW! Also, book ahead of time! They seem to get busy, especially in the summer when the weather is nice out there!

What an amazing experience!! First time parasail'er, loved Cory and Joel's coaching and…read moreknowledge!!! Would do it again in a minute!!!

Our water pump went out two days before a planned cruise ("it's always something")! We secured a…read morenew pump and called CBM first thing Monday morning. They reported they could squeeze us in Tuesday, but invited us to bring in the boat (room on their 60 ft slip)- we delivered the boat within the hour. Staff helped us with both arrival and departure! Jon then spent time learning about our deficient pump. His expertise with the electrical system was immediately apparent. They were able to replace the pump Monday & we retrieved the boat before closing. Given our experience, CBM was accommodating, efficient, and fairly priced; we will return!

I take no pleasure in writing these comments, I feel that anyone planning to take their boat into…read moreCommencement Bay Marina, (CBM), might want seriously reconsider. Here's why: 1. My boat is a 2018 Monterey 295SY. I had it trailered to CBM after it sat for two months in Seattle at Rockingham Marina, where none of the work to promised was completed. I had to lobby Monterey Boats to allow me to take the boat to CBM, because Rockingham was their go-to marina for boat warranty work. I asked Monterey to allow me to take the boat to CBM because I trusted Jeff, CBM's chief mechanic, and had been doing business with CBM for over ten years. 2. My boat arrived at CBM from Rockingham Marine a mess. Neglected, it had accumulated water in the cockpit and cabin that was molding under the carpets and seat pillows. I keep my boats in pristine condition so this was tough to see. At CBM my boat sat outside, canvas unsnapped, with no external power attached for about two weeks. After two weeks, it was moved inside where I thought work would soon begin. It did not. 3. I got on the boat personally while it was in CBM's possession only to see mold being created because everything in the cockpit area was wet. The boat has a full canvas top. It had been left unsnapped. I corrected this situation by moving carpets outside while rearranging a canvas that was sitting in the cockpit area, a new canvas to be installed as part of the warranty work. My boat was degrading before my eyes and CBM did little to stop that from happening. 4. The boat sat for two months before any meaningful work was done. Ostensibly, this was because of negotiations between CBM and Monterey over the cost of warranty items. In this time, a bid was taken for canvas work. CBM asked an outside contractor to give an estimate on the cost of installing the new canvas. The canvas guy looked at the boat, then issued an estimate of about $2400.00. CBM added $600.00 and sent the estimate to Monterey. It was an exorbitant estimate and CBM should have known that. Nonetheless, CBM sent it to Monterey who refused to pay. Fact: the new canvas needed about 10 snaps and a little effort to get it on the boat correctly. I gave up trying to get the canvas installed at CBM. Note: I spoke with the canvas estimator they used. He told me how he went about getting his estimate. His explanation was ridiculous. CBM should have known better. 5. I was to pay CBM for the boat's annual servicing, work that could have been done in that two-month period while waiting for Monterey to agree to terms. CBM did almost nothing in that time frame, preferring to wait until Monterey agreed to terms. This made no sense, considering I was paying out-of-pocket for the annual servicing. 6. The young lady that handles contacts between CBM and the builder ultimately put me in a very difficult position, one where I could no longer negotiate with Monterey. I ended up paying two thirds the cost of the warranty work because CBM made an offer to Monterey without talking to me. It was an offer that was too good for Monterey to refuse. 8. When the charges came in, CBM said they DID NOT change the oil and filter. When asked about the $450.00 charge for changing the oil, CBM's response was, "I was mistaken, they did change the oil". Within twenty minutes of taking possession of my boat, I checked the oil. It was dirty, and noticeably not new. 9. The horn was supposed to be fixed. It was not. The horn sounds as horrible as it did when I gave the boat to CBM. I was charged. 10. One mechanic left holes in the wall fabric when installing the CO2 detector (this boat is valued at somewhere in the range of $160,000 and $185,000, so holes in the wall fabric do matter). He also left part of the hanging closet (while working on the CO2 detector), on top of the canvas that was lying in the cabin. When asked about the piece that was part of that coat closet, the chief mechanic said his mechanic had no reason to be in that closet and it was not his fault. Truth: the mech had to go into the closet to install the CO2 detector. He simply did not finish the job. 11. When I picked up the boat, I noticed a portion of the new canvas was missing. When asked about it the next day, the chief mechanic's response? "It was never there." I knew that it was. They found the canvas two days later. CBM also swore that a cockpit table cover was never received. It, too, was found months later at CBM, grease covered, ruined. I trusted Commencement Bay Marina. Sadly, after over ten years of associating with CBM, that trust is gone. Note: I installed the canvas myself for about $50.00. I'll change the oil myself at the end of this season. I will have the horn and the wiper installed as soon as I get the new parts from Monterey. I am not mad. I can afford to pay. I am disappointed, not just at the poor workmanship, but at the belligerency of the mechanic when problems were brought up. I was a loyal customer for life. No more. One word: Dumb.