He's one nice guy who is easy to talk with. I found him very informed about his industry and…read morewilling to share it freely. It's refreshing. I know him to be involved in the community, also. That's nice.

Jeff is one of the best insurance agents I've ever had. He's been mine for over 15 years. I've…read morenever had a problem with a claim. I always look forward to my yearly insurance review to make sure I am insured properly and also if I'm over insured. He's saved me a lot of money by reminding me to be practical. I also know he's deeply committed to his community, not only as a board member on the Silverdale Chamber of Commerce, but also as a volunteer at a local elementary school. I highly recommend him.

Switching over to State Farm is the best decision I have ever made when it comes to insurance…read more Nicole started me off with a life insurance policy and then I switched over everything else that I needed to be insured. Not only did she take the time to explain each policy, she made sure it was the best coverage for me all while trying to save me money! When ever I have had any questions or needed assistance Patrick and Anika were both quick to help! This Silverdale State Farm keeps your best interests in mind. I truly feel safer when I am on the road or on the water knowing I have the coverage I need in case an accident happens. Thank you Silverdale State Farm!!

I bought a brand new car in May 2024. I called State Farm even before I signed the bottom line to…read morepay for the car at the dealership. I wanted to make sure this brand new car I bought was safe and insured before I drove it off the car dealership lot. I made sure the MAKE,MODEL/VIN number was correct when I talked to State Farm. Everything was okay on my end. Now, here comes the problem.........State Farm put my old address on all my bills. I had moved 6 months prior and gave State Farm my new address six months ago. Anyway, I never got the insurance bill for my new car and State Farm canceled my policy. I can not drive my new car without insurance. Hence, I can not drive my car to work. Without working, I can not afford this new car. However, I am sure State Farm will blame me even though I kept calling them over and over again to make sure everything was okay on their end. No matter what customers do...it is Always our fault. So, of course I should have had access to their computer banks and software. (sarcasm) Hey, if they can not make an address change in their computers, then leave it to the customers. Right? Well, my brand new car is sitting in the driveway with no insurance. I need to pay Uber 30 bucks to take me to work.

Thank You Azareaya for all your help !!! Such a nice woman and very helpful really recommend…read moreworking with her if you are wanting help with insurance thank you again :)

Thank you, Sheila! You always provide stellar service! Prompt and efficient and accurate.read more

After my Allstate account was reassigned to Joseph Del Grosso when my prior agent closed, I…read moreexperienced a noticeable decline in service. There was no onboarding outreach, no policy review, and no discussion of whether my coverage was still appropriate or competitively priced. The only changes I observed were unexplained premium increases, without any proactive communication or servicing support. When I later contacted the agent through Allstate's website to request routine policy information--including prior policy details and costs--I clearly indicated email as my preferred method of communication. That preference was not respected. When a phone call eventually occurred, the interaction was frustrating and unproductive. Rather than addressing my coverage questions, the conversation became dismissive and confrontational, with my request for standard policy information being questioned instead of answered. I ended the call due to the tone of the interaction. I have been an Allstate customer since at least 2012, and given that long relationship, the lack of engagement, absence of any policy review, and unprofessional communication were especially disappointing. This experience did not reflect the level of customer care Allstate promotes. As a result, I am now seeking coverage outside of Allstate and feel compelled to share this experience so others can make informed decisions. This review reflects ongoing servicing issues--not claims handling or underwriting--and centers on a lack of proactive support, poor communication, and an unsatisfactory customer service experience with this agent. If you stumble upon Joseph Del Grosso I would move on to another agent.

Joe and his team are so knowledgeable and helpful! What I really appreciate is how clear it is that…read morethey are TRULY ensuring that you are actually getting the coverage that YOU need for your specific needs and not just trying to sell you something that you don't need. I highly recommend this agency. They are friendly, fun and really know their stuff!!

If I could give negative stars I would. I have been a client since Robert Schaarf had this office,…read moreit's been sub-par over the years. The price is not great, and I didn't need anything from them as I hadn't filed any claims, so it was all good. For about 18 months they would call me about every 45 days and ask a bunch of questions trying to sell me more and I asked several times to stop. Today on my way to work my car died. I called the insurance but they were t open yet, I left a message and called roadside to request a tow- two hours later I get a call "potential spam" and the person on the other line has a bad connection and tells me that they can only find someone that costs over three times of what they cover. I called a local tow myself and they said I needed to Allstate to set it up with them to save the hundred dollars, I called Shellee and she finally answered- only to tel me that the tow company I choose is not allowed, but the tow company says they work with Allstate. Shellee not only didn't call me back this morning while I was stranded on the side of the road, but she was rude and condescending in her tone. I need insurance but do not have to go through them so I will take all of the time that I need to find an agent that cares about the client. This one is not it. And it is not even fairly priced, so please be careful choosing your insurance provider, it is already stressful to be in a situation where you need help- they should not be adding more stress to what you are already experiencing, you pay them, they should help us.

Shellee and her team provide exceptional customer service. They are easy to work with and Shellee…read moregoes above and beyond when meeting my insurance needs!

Probably one of the worst agencies around. Call after call goes unanswered and unreturned, email…read moreafter email goes unanswered. It took almost 3 months to remove the coverage from a vehicle I sold. Save yourself a big headache and look elsewhere

The Doll family has taken care of me and helped me out thru my accidents. I highly recommend them…read moreto cover you.