I asked to have Omar call me but he never did. I made an appt and showed up there at their office but the lady on the front desk tolk me Omar was too busy to see me even after appointment and I had to leave. read more

We have used their tax service over 10 years. Of course, we are satisfied with their work with reasonable price. However, their appointment system is always a joke. Before the pandemic, the office is always packed and you have to wait at least more than a half hour even you made an appointment in advance. They are always running behind and overbooked. read more

very bad service !! why making appointment if I have to wait more than 30min ?? never go there read more

Soooo unprofessional. I went their last week and they didn't let me in and asked me to schedule an appointment. So I did schedule an appointment for the week after and when I went their on time, a guy name Mohammed refused to let me in and aggressively asked me to come tomorrow. I don't really know what kind of customer service is that. read more

I have had tax services in this office for more than 5 years. I trust this guy. But as years passed it's getting busier and appointments are thrown all around. Even you make appointment. There is no point at all. You might have to wait hours. When waiting on a line you can see the frustration on people faces weather they will get called out or not. I have had my tax filed missed and had to return again after IRS sent me the missing paper even though i had bought in first place. and when i call back there is no chance that you will get response. No way ! You have to go there and the lady on the desk will happily charge you extra dollor for sending the papers again. You won't hear that word. " We are so sorry you have to come again. !! Its all fucked up. Now i am all done. Lost my trust. There are better once. Thanks. read more

They don't even deserve a single star as they have terrible Customer Service. Don't even think of booking appointments because irrespective of that you will have to wait for hours for them to attend you. Most of the people working here are rude and don't value people's time. Apart from providing this pathetic service they charge you the same amount as H&R block or TurboTax does but lack in providing the amazing professional Customer service. I hope people take it seriously and never go back here to file their taxes. I have experienced all the things above and would like to advice people on not wasting their time in even calling them. I hope my review was helpful and would assist people in choosing the right option. read more

I really wanted to like this place. Both my fiancé and future sister in law got their taxes done here. It was super fast, easy, convenient and VERY cheap. I sat with my fiancé as he did his return, I asked Nabil to please schedule me in for an appointment in a couple of weeks. I saw him double click on his calendar and took down my contact information. Two weeks later here I am, I showed up 15 minutes early before my appointment, eager to get my taxes done in the same speedy matter. Welp! Nabil's not here! , he had an emergency and had to leave. I stared flabbergasted: why didn't anyone call me?! I drove AN HOUR through Malden traffic to keep my appointment. The receptionist, Susi, was super nice and did everything she could to help me but the sad fact was that I somehow vanished from the calendar. I was nowhere to be found. So of course they couldn't call me, I don't exist!! Ive been sitting here for an hour and a half hoping and praying someone can see me next. I swear to God im just about to leave - the office smells like BO, it's hot and uncomfortable and this completely ruined my day. read more

worst service ever.. Made a huge blunder in my tax returns. and never picked up or answered me inspite of 1000 calls. Not recommended at all. Never go them again. read more

Messed my taxes completely! The guy was surely drunk when he did my taxes. way too many errors.

Great staff. They go through every tax scenario for your situation and explore the best one that applies. With specialized knowledge in complex tax preparation, the team is not only efficient but reasonable in their pricing structure. read more

STAY AWAY. I did my taxes there, I got a refund from IRS, then I got a 10k bill from the IRS. I called them, they did nothing. I left messages, I went there; they wouldn't help me. I had to hire an accountant to settle it for me. Please stay away read more

I had a bad experience with this company was an issue after I did the tax return when I come back to fix the issue they said we are busy to fix your problem and then you have to pay for solving something they did. read more

Worst place... No professionalism. Did too many blunders, 1. Even after giving my ID, he typed my name wrong in the form. 2. I wanted to file ITIN for my parents, even after asking he didn't even provided me list of documents required. 3. We submitted their Passport True Copy and now I have received Query from IRS. 4. He over charged me for ITIN and Tax return whereas I haven't received ITIN numbers yet. Total Disaster. never picked or replied back despite making 100 calls read more