I have going to John for many years! He's retired now and I had a different girl last year and there was no problem! If you have a complicated return, this is probably not the best place for you! The are great for simple returns though! They get you every penny you have coming! read more

I have used this tax preparer for probably about 15 years or so. Their prices are very reasonable, and the service for me has always been efficient and professional. My taxes aren't that complicated, so I go in- give the preparer my paperwork and in about 15 minutes, I'm out the door. I have never had any problems whatsoever with accuracy of the return or service quality. They send the return in electronically from the office, so I don't even have to mail anything to the IRS, and a few weeks later my refund deposits to my account. Inexpensive, accurate and easy. I recommend them. read more

Person answering the phone could care less said if you don't like the way I do things and he answered nothing then I could go somewhere else. read more

I had waited 3 days to hear back fromJohn on one question regarding my taxes. He took no responsibility yelled at me and told me to find another place to file my taxes. I've been using them for 15 years. He's rude and unprofessional. I will not be going back however, he doesn't seem to mind. read more

While browsing on the web, for a local tax service, I discovered this tax place. Unfortunately, the staff and the services that they provide we're extremely unprofessional. I had a meeting scheduled with one of the employees, and not only did he not show up on time, but had booked another appointment in the place of my own. Also, I expressed in our previous meeting, the importance of this meeting as my schedule was jam packed. His response to his mistake, was "I'm sorry, forgot to tell you that I had another appointment I booked after yours which happens to be more important." Then went on to say, "Would you like to book an appointment at a different time." I politely declined, and decided to take my business elsewhere. I would recommend NEVER recommend anyone to use this place for any inquires or services. read more

I fully expect to get audited after they botched my taxes so bad, my mortgage company said it "looks like fraud." I wish there were some recourse I could take on them, but they will not correct their mistake and are impossible to get in touch with. How are they still in business? Mafia? read more

I used to have my taxes done there years ago when I lived in Malden, and never had any issues. This year was a completely different story. I will never use Federal Tax Service again. read more

AWESOME JOB just switched best experience I have had in 7 years

never again will i go to this place. i didnt agree with what they did because the lady didnt know what the hell she was doing. I walked out just to find out that they filed my damn taxes anyway. i am still dealing with this issue with getting my taxes. we are now in May and I filed my taxes in February. THEY TOTALLY BOTCHED the hell out of my taxes. NEVER AGAIN!!! I hate the fact that i even have to give them a star UGH!! read more

This business does not even deserve one star...but I was not allowed to completely omit them. The owner is completely dishonorable and hires incompetent people. We have been going to him for years and it was not until now that we realized what a horrible tax service this truly is. We have had two mistakes occur at this place of business (if you can call it that). We found out that the incompetent "accountant" and I use that term loosely was fired due to many mistakes. If you decide to hire incompetent, stupid people you deserve to hold some accountability for mistakes being made! We are outraged about the incompetence,ignorance, and disrespect that we have encountered. We will NEVER set foot in that poor excuse for a tax service again!! read more

you did my taxes and the prep did not file it and i called and john has a hiss fit and said mistakes happen , yah and i call sbout this issue 3 time and it was never processed , i have gone to this place 20 yrs and he said it was no big deal read more