My house has been dealing with this wonky heating situation downstairs a couple years ago. It's a bummer--come back after a while away, and bam, freezing main floor. We've got two furnace setups: one hooked up to our water boiler on the top floor and the other down in the basement.
This is the only crew who actually did something to fix it. Hunted them down through our furnace brand "Radiant" and reached out directly. Radiant pointed us to Omega, licensed to handle their units, which is more modern than the usual setup in older homes so they are more knowledgeable. Despite seeing Enercare plastered everywhere on the equipment, turns out they just subcontract jobs. The same tech who installed our unit ages ago before we moved in? Yep, he's the same person swooped back in to save the day!
They made three trips. First visit, Dennis sorted a minor water boiler leak by simply tweaking a tap inside. Despite looking fresh out of trade school, this guy knew his stuff--way more than the seasoned Enercare guy. Enercare quoted crazy amounts for a simple fix that Dennis nailed with a twist of a screw. He then logically pieced together the heating issue, suspecting a missing relay, a tiny part that shouldn't cost an arm and a leg. They also suggested installing a two to flush water tank for $200 to clear out any gunk buildup for maintenance, so we went for it. Next visit, they diagnosed further, they brought an incorrect part, so they had to buy a new one and flushed the water boiler. Had to come back a third time with Walter, the OG installer, to slap in the right unit. Mind you, it's been a month and a half (we were on vacay), and they didn't ask for money until the job was done. It worked!
In comparison to Enercare, the tech hinted at needing to call in more pros, potentially costing a fortune. Another tech I found on Yelp? Utterly useless. Charged us $80 for a staircase stroll and zero heating fixes.
Was leaning toward a solid 5-star review... until yesterday, when our furnace acted up again. Heat was calling, but one of the units didn't kick in until we turned on the water tap. Can't 100% vacation without our house turning into an icebox, it seems. Gonna keep an eye on it since it's just once since, but if this keeps up, we know who to call. Total cost came up to $688, hefty though I think it's fair for coming in three times for fixing the water leak, maintenance/flushing the water tank pipes and fixing the heat (to be honest it could have been 2 visits)?... Take a look at my receipt and tell me if they overcharged. I think it's fair they spent quite some time figuring it out. I only regret buying out our water tank and furnace before we experienced our first winter. Basically wiped any rental savings away.
More people need to leave reviews for their service pros, so hard to find a good one!
Update: Came in the 4th time since we notice the water doesn't get super hot. They figured out that a part that was diverting the hot water broke but should be in warranty and they can order and get compensated back. read more