Took our new puppy for a checkup and they gave him a though exam! They absolutely loved Kaiser and…read morethe vet told him he had big shoes to fill! Our 10.5 yr old male doberman was a longtime patient there! We had to put him to sleep 6 months ago and everyone there was so good to us!

The entire staff are professionals yet friendly! We have used this vet service for over 25 years.read more

We love Dr. Blanton and her staff. They are absolutely the best place in Columbus to take your fur…read morechildren to. We`d never think of using anyone else. We are always treated like family when we have gone there.

Very kind staff. Just moved to town and they where very accommodating. We were able to get my dog…read morein right away to get her shots up to date and her microchipped. This will be our primary vet now.

The front desk lady is fake-nice, which is the same as rude. Might consider having someone more…read moregenuine as the first point of contact, Couldn't process a card because they were running their month-end reports on the computer, an hour and a half before closing. Seems like a process you complete when you're closed, or close to that time. Gave the option to return the next day. No apologies for any inconvenience, just a bit of condescending explanation. I'll just go somewhere else that values customer service and customer experience.

I have used this clinic for at least 15 years. the entire staff is friendly and helpful. they are…read moregentle and kind with the animals as well as the pet owners. my waits are always reasonable. I enjoy taking my pets here.

I was super impressed with the care they gave my fur baby today . She was a brand new patient, and…read morethey were very informative and professional. The staff is very friendly and professional. I would definitely recommend them to anyone . Thank you for your care and compassion for our animals .

I love to take my dogs to the clinic. They are so nice and helpful. I feel my animals are in good…read morehands and really concerned and always take good care of my pets. Would not go anywhere else , Love the doctors and the receptionists.

Horrible vet! My dog has been going for about a year. He has always had issues in his ears and skin…read more- they kept telling me it was just allergies and completely brushed it off. Come to find out he has a severe infection after another vet saw him and ran some tests. If you care about your dog, do not take them to Best Friends Animal Hospital.

We were traveling and needed to get some surgery for our dog; unfortunately, the doctor was…read moreunavailable, but the staff at BFAH was able to steer us to a local provider who was absolutely perfect. Can't thank you enough, BFAH-- very professional, and we are very pleased!

I wouldn't recommend this business to anyone. I picked up my dog after a 4 day stay over July 4th…read moreand my dog had burn marks on all 4 paws. One of these were discovered and they told me they were only treating the one. He also had bite marks on his head and neck. When I called to ask about what had happened, they told me they had "tried to call but accidentally entered in the phone number I had given into the computer wrong. Oopsie." A bunch of young adults work here who don't actually care for your canine. Please for the sake of your dog avoid at all costs!!!!!!

Just moved to Starkville in Dec...and have taken our pup Andy here twice now for grooming. Each…read moretime they've done a wonderful job with him and he comes home happy and looking/smelling awesome. We've done both a full-on groom the first time and then just recently a 'mini" groom...super satisfied both times. The staff here is so warm and welcoming and friendly, and I can tell from how our pup acts coming home he hasn't been traumatized in any way (a problem for an earlier groomer not here in Starkville). Highly HIGHLY recommend these folks for any grooming needed for your doggo.

They are absolutely fantastic. They really care about our animals, and go above and beyond to help…read morethem. I could not recommend them more!

This was our family vet years and years ago, and we stopped going because our concerns were ignored…read moreand our pets suffered for it. A few months ago, our elderly dog began seizing, and literally no other vet in town would see us except for this one. No need to make an appointment, just pull up and let them handle the rest. I was relieved to learn that they had a whole new staff, and at the moment everything seemed all right. Unfortunately, our little old lady passed away in their care, though I believe it was likely her time and they had tried their hardest to save her. Wednesday, December 8th, our regular vet who is located 45 minutes away performed a spay and mass removal on one of our cats. Around 6pm, she ripped out a staple and began bleeding and within an hour, she was stretched out on the floor, moaning and shivering. Our vet does not take emergency calls so we reached out to the last people who had helped us, assuming we could be seen especially given that they're 10 minutes up the road and all of their social media states that they're available 24 hours a day. That was the first lie. The woman who answered the phone could not have been in a bigger rush to hang up. She repeatedly asked if we were clients and I explained that they had treated our dog so we should still be in their files. She offered to page the after-hours vet then cut herself off and told me to call the "emergency number" instead. She was referring to the veterinary school at Mississippi State. When I pointed out that that's out of town and that we live right down the road from her, she interrupted with, "Oh, no, they're in Columbus." That was the second lie. As a tech working in a vet's office who regularly gives out referrals, I would expect her to know where they're located. I did call the number she gave me, and after getting nowhere, I called her back intending to ask that she page the vet since I now knew one was available. She picked up, waited a beat, gave the loudest, most dramatic sigh, then put me on hold without saying a word. I then had to explain the situation to a second tech who had no problem taking my number and having the vet on call contact me. I then of course had to explain for a third time what was happening and ultimately was told that it was most likely a bad reaction to either the anesthesia or the painkillers and to get ahold of our regular vet in the morning. If it weren't for the fact that it looks like our baby is going to be okay, I would give this place absolutely zero stars. I truly believe that the doctors are good people, and that means a lot, but at least one member of their staff needs a swift, hard kick in the ass. You have no business working in this industry with such a disrespectful attitude. How they manage to book patients with that woman handling the phone, I have no clue. It's also wrong to advertise that you are open all day, every day when you apparently close the doors at 7pm to anyone who isn't a "current client." Change your hours, discipline your staff.

All of my pets have went to West Side Veterinary Clinic. For over Twenty years, Dr. Hesse has taken…read moregood care of my pets. They are very caring, knowledgeable, and professional. I recommend West Side to everyone that ask me who to take their pets too. We had a dog that was bitten by a snake and he had to stay overnight. The next day he was happy to see me. He was treated and Dr. Hesse saved his life.

We have been seeing Dr. Hesse for a couple of years now for our 13 year old Shih Tzu. She is really…read morewonderful with him. The girls at the front desk are always nice and very accommodating. It is a little out in the middle of no mans land but thats ok with me. A good loving Dr is worth the drive.