Mater is a Masterclass....far surpasses North Shore Imaging in civility, knowledge, presentation,…read moreoffice and reception confidence in contact with patients, absolutely no pretentious behavior and just pure superior management.

A level of service i did not know existed in the Medical field…read more Having recently been diagnosed with several unrelated medical issues, in the last 3 weeks i have visited 10 different medical facilities, the most recent one being Mater Imaging. Before i continue this review I feel compelled to assure the reader (and myself for that matter) that this is a once in a life time anomaly, and hanging out in Medical Clinics is not on my bucket list! I am glad that my visit to The Mater was not one of my first experiences, as it would have left me severely disappointed at every other clinic because it felt a lot more like visiting a Health Spa than a Radiologist. The first significant difference was the lighting and decor. From the seating to the art work the waiting room felt very much like a 5 star hotel lobby, and the greeting i was given at reception followed suit. After being warmly welcomed I was told about the location of amenities should I need them, offered a seat, and settled in for what i believed would be a good 15 minute minimum wait, as despite always having an appointment this seems to be norm in Medical Practices. After being seated for less than a minute a lovely lady approached me, confirmed my name and explained that she would be one of several people looking after me during my visit. She went on to explain that my friend was welcome to come in with me during the treatment as my comfort during the procedure was their priority. Having only ever experienced having my name shouted across a crowded waiting room, this experience was incredibly reassuring and immediately put me at ease. Once in the room this level of service and care continued throughout the entire procedure. All three staff who attended were genuinely delightful and caring, and demonstrated exceptional skill. At no stage did my friend or I feel excluded from the process they undertook, and at every stage I was informed of what was being done and why, and reminded that at any time I could ask for time out and they would happily comply. Even at the checkout process I was served by a really helpful and friendly receptionist who gave me precise timelines about results so that I knew exactly when my Specialist would be able to update me. Up until this week I have genuinely believed that one Imaging centre is the same as the next, and now I know just how wrong I was. I may live 60 or more Kilometres away from Mater Imaging but I know for certain that from now on they are the only Imaging Centre I will visit, as they are truly outstanding!