I highly recommend On Side Restoration. When my home suffered extensive flood damage, I was overwhelmed and unsure of what to expect. From the very beginning, the entire On Side team treated me with kindness, professionalism, patience, and respect. Every employee I dealt with was efficient, friendly, accommodating, and genuinely committed to helping me through a very difficult situation. Because of my mobility limitations, many tasks that others take for granted can be challenging for me. The On Side team consistently went above and beyond to make things easier. They took care of details I had not even thought about and always made me feel safe, protected, and supported throughout the process. A very special thank you goes to Marie-Ève, who was my first project manager. She was exceptional. She listened carefully, explained every step of the process, and always made sure I understood what was happening and what would happen next. She had a remarkable ability to put herself in her clients' shoes and help them make informed decisions without ever making them feel pressured. One example that stands out is when I wanted all of my belongings to remain on my property after the flood. Marie-Ève took the time to explain why a heated storage facility would better protect my possessions from moisture, winter conditions, and spring thaw. She listened to my concerns first, respected them, and then gently helped me understand the bigger picture. Looking back, she was absolutely right. What impressed me most was her ability to anticipate what would make a client feel at ease. She never treated me like a file number. She treated me like a person. Even after another company took over the restoration work, she remained someone I trusted and turned to when I had questions. The entire On Side team felt more like a family than a group of contractors. Their professionalism was outstanding, but it was their compassion and genuine care that made all the difference. Thank you to everyone at On Side, and especially to Marie-Ève, for turning an incredibly stressful experience into one that felt manageable. I will always be grateful. read more