Excellent prices, customer service and product. Their shirt designs are second to none.read more

Exceptional customer service and good quality work. Sonya is particularly helpful. I had several…read moresigns made. Very pleased!

Amazing selection of fabrics, staff is super friendly and classroom is nice and big. I would highly…read morerecommend this fabric shop to anyone due to the friendly atmosphere and amazing selection.

This has to be the best quilt store along the I-75 route! I try to stop in every chance I get…read moreduring my travels. All of the employees are so friendly and very quick to help me find everything I'm looking for. The have a large batik fabric section that I could spend hours in. I also like the large selection of 108" wide backing fabric.

This little store is the first place I go to for my yarn needs. Picked up some more Rosewood…read morecrochet hooks today bc I love how light they are. I went home and made some labels to slap on them bc the sizes rub off pretty quickly.

Stopped by while traveling Everyone was kind and helpful. Nice little yarn/coffee store. Will…read moremake a point of returning.

When I expressed that I was not happy with the merchandised that I received when having something…read moremonogrammed I was commented with, "it's really not that big of a deal" and received an "eyes rolled." I took the merchandised and left and I will not be back. The staff was rude and as a customer my opinion does matter. I liked the store set up and the gifts but the staff needs work. You are only as good as the first person that I come in connect with. In the future, I will be taking my items to Macon Monogramming.

I love this store. Very cute & reasonable priced. Staff are always very friendly. Highly recommend…read more Also great if you need a cute gift for something.

Joann Fabric and Crafts online shopping is a TOTAL joke. I placed and order and not two minutes…read morelater I needed to cancel. There is not an option to cancel an order. Instead, the order has to be received, then taken to the store for a refund. Anyone ordering Joann's online store should be aware. I did not see a policy regarding cancelation. Even though my decision not to order again from the online store will not have a financial impact someone reading this may decide not to use the online option. I am debating whether or not to continue shopping in-store. Joann's is not the only craft store in the area. I would not have visited the online store if the actual store would have enough store brand inventory in stock like the brand names. A very dissatisfied customer!

I had a truly disappointing experience at Joann's today. I approached an employee (skinny caucasian…read morewoman) at the cutting counter with a few questions about some fabric I was looking at. Instead of receiving a friendly response, I was met with a snappy and rude attitude for simple questions about the misleading sale signs in the baby flannel aisle. I spoke to the employee respectfully as should we all. Not only did they seem irritated by my inquiries, but their responses were obviously in an aggravated manner. It felt like I was more of an inconvenience than a customer. This level of customer service is unacceptable and left me with a very negative impression of the store. I hope management addresses this issue, as it's essential for staff to be courteous and helpful. I normally visit the Joann's in Macon and the ladies there are extremely kind and helpful. I was in WR for an errand and decided to stop at this Joann's branch for convenience and the joy of visiting my favorite hobby store. However, in return, it was a letdown. Aside from that the other employees seemed really kind.

Cliff notes version: Not the best experience. I don't believe I'll use this shop again…read more Details: I came into this shop after asking about the HMC logo jackets I'd seen on other employees. I was sent here with good reviews. When I arrived, I was given details about pricing and sizing. Unfortunately, there were no jackets to try to get the best size. She basically suggested a size by just looking at me, but I requested my preferred size. Finally, she says I'd have to pay a quarter more on top of the original order to ship the jacket. I was also offered the option to leave my info & be contacted when she had to place a larger order. I opted for that option, writing my name & a contact number on an order form. In a few weeks, I received a missed call & voicemail. The owner (or the woman I assume is the owner) sounded rushed & stated if I still wanted the jacket to call back. I called and said yes, of course. She then said that she was placing an order by close of business on that day, & my jacket could be added right away. I work night shift, so I got the message around 4 pm. I was back on that night & knew I couldn't come in before closing. I was then given a chance to pay through PayPal. Awesome! I did just that. I was also told a number to text the exact text I wanted on the custom jacket. In the notes section with my PayPal payment, I also used cut & paste the add the same information. Weeks later, I received a text message that my jacket was finally ready for pickup. I worked overnight & had a morning meeting until 9am, so I decided to swing by on my way home. When I arrived, I parked & attempted to go inside. The door was locked, & the store dark. It was well after 9am...closer to 9:30a because I also made another stop. When the owner rushes in to open the store, I notice a lady get out of a vehicle near mine. So, I wasn't the only one waiting. Once it's my turn, I tell her my name. She pulls this jacket out that only has the hospital logo on it. I ask where my name is. She shows me a form that was in the bag with the jacket that states I only want the logo. I quickly told her that wasn't my request, & only the name & number were in my handwriting. I offered to show her the text she asked me to send with the customization, and the PayPal receipt also. She refused. Glad to have the jacket, but I should've just ordered my own online. I would've had it worn in by now!

I dropped off some items to be embroidered a couple weeks prior to the Covid-19 pandemic hit our…read morecountry. As a business owner myself I understand how disruptive the pandemic was to businesses in the area. I know many non-essential businesses like this one had to close temporarily. I truly understand. But to leave your customers hanging the way this business does is unthinkable to me! They have made no attempt to make a courtesy call to let me know they were closing or when they may reopen. I've left at least 10 messages on their voice mail over the last two months and not one return phone call. I drove to the place of business to see if there were instructions on the door to contact someone to arrange pickup of items left for embroidery. There was a sign with instructions to call for pickup, but again they NEVER returned my phone calls. I blame myself really. I've done business with them a couple times before because they were close to my home. I thought the work was actually pretty good and the price fair. But if I had questions or needed to make a change, I could not get a return phone call. But, like a dummy I went back for more of the same service. Shame on me!