Hate to write this about a local business. We prefer to support local businesses. Our recent experience with Once Upon A Tile in fitchburg was disappointing. Mostly the installation. The actual installation of our backsplash went well. However, they left my kitchen an absolute mess. I cleaned grout up off my floor, cabinets, stove and counter top. We had, admittedly, a very minor area near an outlet that missed grouting. We brought it to their attention not Because it was a major issue, but because it should be remedied. We got back a very sarcastic comment and never heard from them again. Service matters. read more

Wish I could give this place a negative review. It was recommended as the best place to go for tiles in the area. We went and as soon as I stepped in I got a weird vibe. Should've walked away right then and there. Stuck around and a lady asked if we needed help and of course we said "yes". Should've said "not from you" since after the first 5 seconds of her talking it was obvious she had no idea about the tile business. Not to be mean, but her lisp didn't help much either. She then left 'cause apparently there were more pressing matters than paying customers. We eventually got service from an associate who was more knowledgeable. We walked away feeling good about the choices we made. Fast forward to installation.... Went to check it out and a good 10 sq ft. wasn't grouted. When we asked about it they said that they ran out of grout. "You ran out of grout?"...Seriously? Would you like me to explain what to do when you run out of grout or do you think you can put your 2 brain cells together and figure it out. What you don't do, is leave it like that and hope I won't notice. 2months later.... Kitchen ceiling started leaking.... You may ask why.... Because the workmanship of once upon a tile is not up to par. It came from the upstairs bathroom through the ceiling. Good thing I noticed before it got worse. Do yourself a favor....you may want to buy your tile there(I wouldn't recommend it) but for God's sake don't have them install it. read more

Once Upon A Tile - Compliments of Once Upon a Tile - Interior Design Near Me - Fitchburg, Massachusetts

HORRIBLE. I purchased over $2,000 worth of tile from Jeanie while her husband; the main installer was going to do the job. The 2 of them came to my house and inspected the job. He provided a quote and a 3 week outlook. 3 weeks went by, then 4 then 6 then 8 and after 4 Phone calls to both him and Jeanie I never got a return call to follow up. They did not have the professionalism to simply tell me they did not want to do the job. Disgusted. I found another person to install my tile and after 2 days of a 4 day job I RAN OUT OF TILE! They didn't even measure the job correctly when they were at my house! Simply put I would Never do business with these people. They are unprofessional and lack any level of customer service. read more

Went in to see about finding a replacement tile for one that had been broken during a plumbing repair. The staff was very friendly and helpful, spending quite a bit of time to try and find the right tile, even though there really wasn't any financial incentive for them on the sale of one tile. The selection of tiles inside is mind boggling. If you're contemplating using tiles you owe it to yourself to at least pay this place a visit to get a sense of how much variety is out there (the selection at Home Depot and Lowes is miniscule in comparison). read more

With three small children, Fitchburg is further than I would normally ever think to go to shop from my home in Arlington, but Once Upon a Tile is absolutely worth the trip! They were incredibly helpful -- hearing not just what I was saying I wanted, but really understanding what I was trying to get at, and pointed me at some tile options that weren't what I thought I wanted by ended up being perfect. When the time came to pick up the tile, they were very helpful in loading it into my car (I was very pregnant one time and couldn't lift but even when I came to pick up when I wasn't pregnant they were super helpful). We've ordered tile for two bathrooms, and love the results -- when we redo our kitchen in a few years I know we'll get our tile here! My parents have also loved Once Upon a Tile (we originally found this store when my parents were redoing *their* kitchen several years ago). My parents decided they wanted the same bathroom floor tile we had chosen -- they had gone out to Fitchburg from Dorchester to pick it out, but then lost the paper they'd written it down on. I was able to call and they were able to look up my order and get the information so my parents could order without schlepping all the way out there again -- a huge help!! read more

We placed a huge order with Jeanne at Once Upon a Tile, and all aspects of our experiences with them were horrendous. We did not get good design help or suggestions the first few times we went to make some decisions. We were not given any information about the price of the tiles we chose while we were looking, so we were unknowingly nudged towards very expensive tiles. Once we placed the orders, nothing arrived in a timely manner and nothing resembled the samples we chose. I found the owners to be very unprofessional and ignorant about their materials. I discourage anyone from patronizing this store. There are plenty of other good stores to go to in the area and the slightly lower cost is not at ALL worth the headache, frustration, and disappointment experienced in working with them. read more

I returned today for my third visit to buy tile for another bath. Jeanne helped me coordinate everything for a new bathroom. She has an amazing eye for color and design and is very patient. With her help my last bathroom came out amazing. She simplified the process today and I'm so excited to see the results. Thanks Jeanne for your help today. I love your store ! read more

Very disappointed in Once Upon a Tile. I have been doing business with them for over 20 years. I understand they no longer do installations but when I had a problem, the installer they told me to contact never called me back. I called Once Upon a Tile 4 separate times and they never even got back to me, or advocated for me with the installer. After having 3 bathrooms tiled, a mudroom, and a backsplash over the years, they could not have cared less about my satisfaction as a customer! I will never do business there again. read more

Living in Bolton, We have gone to many tile shops from Maynard down to Shrewsbury looking for backsplash tile for the kitchen and accent tile for above the cook top, then went to Once Upon a Tile and my husband and I were so impressed! From the outside the store doesn't look like much but once you get inside that's when I had the oh wow moment. Great visual displays, not overwhelming and the staff was great and took the time to listen and bring some great ideas to the table. They had all the major tile brands like the other stores but when it came to unique accent tile, they hit it out of the ball park! Working with Gab to pick out just the right accent tile for above the stove was actually fun, not overwhelming! She was able to show us from an email picture of the kitchen we sent her, what the new tile would look like. That was awesome and high tech! So worth the drive and we found everything we wanted there. read more

Once Upon A Tile is by far the best tile store in Eastern or Central Mass. It has a huge selection, the lowest prices, and the most helpful staff of any place I went. And I went to plenty! While looking for tile for a small bathroom renovation, I looked at every tile store I could find in the western Boston suburbs all the way west to Fitchburg, more than 20 stores in all. I am a very indecisive shopper and I went to OUAT at least 8 times, sometimes staying the whole afternoon. Every time, without exception, the sales people were friendly and went out of their way to help me find just what I was looking for. The owner, Jeannie, is fabulous. Once she understands what you want, she dashes off and returns with yet another incredible tile sample. Best of all, she tells you what she really thinks, instead of just trying to sell you whatever you seem to like. I did have to return some tile (I should have listened to Jeannie), and they made the process completely painless. I cannot praise this store enough. Best shopping experience of the entire remodeling process. read more