I wrote a review a couple years ago praising Cypress Insurance agency. I was dead wrong about the…read morecompany. Last year they dropped the ball, they could have had my business for my Lubbock home as well. I kept asking the for a quote, begging really. Day of closing I had to find another company to insure the home. The office manager, Lilly, is so disrespectful and rude. I was looking for another insurance company to switch my policies over. Nope, can not, the , insurance has gotten so out of hand on what they will cover and not. So by default I have to stay with Cypress Insurance. And the same office manager is still working for the company. I told her this year through email that I was looking for another insurance company, because of the experience I had with her last year. Her response "I'm sorry you feel that way, I will take you off of our list to reach out to with new quotes." Oh my gosh! Terrible business practice! I'm stuck for the time being now, don't make the same mistake I made, don't get auto and home insurance through Cypress Insurance!!

Talia Hill was very helpful in responding to my insurance needs. I can recommend the Cypress…read moreInsurance Team agency for excellent service.

Mr. Paul Wilson makes it very easy to do business with him. He explained all my options and policy…read moreinformation in detail. I will certainly recommend him to anyone needing assistance with their auto policy and other insurance needs.

I switched my accounts to Farmers last year after using an internet-based insurance company…read more Having a real person as an Agent is not an extinct dinosaur. Paul and his staff still vaule customer service.

We used this company for our insurance on our new home. They said the best rate and insurance was…read morewith travelers Insurance. We trusted them and went with travelers. I decided to do some more searching on my own and found statefarm to be cheaper and have more coverage. We changed coverage to statefarm. The statefarm agent asked them to cancel our service. Linda Sexton told him that we planned to make many claims and advise him against insuring us and they did not cancel our travelers insurance. We ended up on the phone for hours trying to cancel this service because they did not cancel it. Beware they are deceitful and liars and I have the bills and emails and everything to prove it.

Bottom line Katlyn is competent and will get the job done right and in a timely manner. I was in…read morethe process of moving, purchasing a home and splitting house holds on the other side of the state. I filled in Katlyn's questionnaire and received a follow up call the next day. She asked questions to understand my situation and what I needed. What separates her from the other brokers is she offers advice to help you make a good choice and think about scenarios you may fail to consider. I also liked that the suite of providers she works with are reputable versus some brokers who may get you lower quotes but with companies that have poor consumer reports when that time comes to put in a claim. I trust her with my future needs because of my experience with her customer service. 1. Listens well 2.Offers solutions not just barriers 3.Proactively follows up 4. Plugs in well with your home buying team Did I mention she is pleasant to talk to as well! Save yourself the stress, stop searching and call. She'll help you keep Murphy at bay.

Cyndie , at State Farm was amazing I had a budget for both auto and home and she saved me LOTS of…read moremoney!!! Thank you I will be sharing your number

I bought a new vehicle and they quickly added it to my policy. I later sold one of our other…read morevehicles and although, I paid for a full 6-month policy, they refused to refund my money and said that they would apply a credit to my next bill instead. I asked her office to have Kristi call me as she was my actual agent. It took her 3 days to return my call knowing that she had an unhappy customer. I asked other insurance agents if this was an industry standard and they said no. When I told her that I didn't think it was right for State Farm to keep my money when I was requesting a refund (having never been late with a paym't and ALWAYS paying for the entire 6-month policy) and I told her I was going to take my business somewhere else, she LAUGHED at me. I quickly took both my home and auto elsewhere...and the icing on the cake is that I was able to save a combined $1k on my policies (with better coverage)!

Amazing attitude, real comforting and easy to talk to, extremely understanding and was extremely…read morepatient. This was not a bad experience at all.

Me sentí satisfecha de haber sido atendida por Carlos su agente quien me explicó todo en español…read moreeso es fantástico que tengan personal bilingüe y muy eficiente Muy agradecida por el buen servicio que me ofreció Carlos Iparraguirre Atentamente Claudia Bonin

I'd give a zero if I could. Do not use this agent or his inept office for anything. they are…read moreincompetent at best. You will never get a callback from Ragsdell just lies from all office staff. We'be been good customers until we sold our home and had a seizable refund coming. For some reason that's when they decided to dodge all followup calls from us and anytime I spoke to an office person (Devin) I was lied to. It's been several weeks now and I called to demand an overnight check or direct deposit and was told oh, it's in the refund department. So, for weeks we've been lied to that the check was mailed long before and telling us the call every few days and check our mailbox everyday. I told the office (Devin) I would come pick it up and asked the address to pick it up. Apparently, giving and address is a very difficult task for them. When I finally got the correct office address I see it's my agents office! Seriously. It's one large room where everyone can see each other. No need to send messages or lie about someone in meetings all day. They're all sitting in one room looking at each other. We were going to use them for our new home being built but I wouldn't use them to insure a doghouse.

Great experience with Von at Jerrad Ragsdell Insurance, very knowledgeable and helpful Insurance…read moreexpert. Great prices and coverage for pet, home and auto! Ask for Von!

Always helpful when I call, they always shop my rates to make sure I'm getting the best price and…read morecoverage. They also do commercial insurance and group or individual health insurance.

From the owner: Individual & Group Health/Life/Dental/Vision/Disability Insurance…read moreBusiness Coverage - Property & Casualty/Automobile/Worker's Comp/Professional Liability/Flood/Occupational-Accident Insurance Personal Coverage - Home Owners/Automobile/Motorcycle/Boats/Flood

We have a small business and we are insured through Great Southern Agency. They are great to work…read morewith and contacting them with any questions is always a quick email away. We've been with them for about 3 years now and have had nothing but great customer service, and we plan on being with them for a looooong time.

Great Southern Agency is as good as it gets!! Apples to apples they delivered on price, coverage…read moreand service. We didn't think our 10+ year relationship with our previous insurance could have been beat - we were wrong. They have us covered from top to bottom and we saved a significant amount of money. They have an incredible passion to deliver the highest quality customer service. They were accurate and provided a prompt response to all of our questions. There is a tremendous amount of value in working with an agent who cares for your best interest. We will undoubtedly refer to our friends and family.

Great prompt service…read more Very knowledgeable, She answered all my questions, emailed my temporary cards fast by email.

It is with great pleasure that I provide a review about Odis Mack, Felicia Mack, Chivon and the…read moreentire staff. Never would I imagine that I'd trust a company and people that I'd never met to be apart of such a major purchase in my life. As a single woman buying her first home via a short sale, I'm so grateful that my father suggested I use his agent during the homebuying process for quotes. The team was on top of the estimates and continued to adjust dates and etc., as my closing date switched 4 times in the 91 days it took to close. I was really impressed with their consistency in following up with me as a client, as well as their solution oriented mindset with an issue after the closing. If I had the energy to give an in depth review of just how much this agency looked out for me you wouldn't believe it. When contractors damaged my property and almost cost me to lose HOI coverage, Felicia stepped right in with a game plan, words of encouragement, and provided me with a glimmer of hope that things would work out okay. And it did! It would take a lot for me to take my business elsewhere. Thank you Odis for answering my Dad's call and building a culture within your agency that makes clients feel safe and secure. You have a life long customer in me. God Bless!