Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had…read more She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable

My husband had a terrible experience working with Shannon. Working with Shannon!…read more She quoted and bound our home insurance using the incorrect address, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over my husband and dismissed his concerns, and failed to listen. If you want to be respected I recommend you take your business elsewhere.

Branda Lopez did a good job very professional and efficient amd gave me a quote on a timely manerread more

It's amazing having contact with Ms Ade Oyejobi, She's professional and a good listener that cares…read moreabout your insurance by providing the best solution coverage at affordable cost, she's always available whenever you call with the best available solution. A month after she provide my home insurance due to her service I have to cancel my Auto Insurance with my former provider and move my auto to State Farm due to her highly professionalism & Competency . I Irecommend State Farm especially with Ms Ade Oyejobi, State Farm Agent, Katy TX. She's the best!!!

Terrible office. They were very fast to respond when I was a new customer but now that I needed to…read moremake changes to my policy and consequently cancel, the communication has stopped. Much better agents out there than this one and her office.

Angelica insures my home, cars, boat and life for my family! She is so professional. I like the…read moreperiodic reviews that keep my coverages up to date. I highly recommend her and her entire team. She really cares for her customers.

Made a online insurance request for my vehicle, very great service from Jenny Lopez taking me step…read moreto step on the process. while they couldn't do much on their end from my history I was glad they tried every option and great personality on her. Keep up the great work!

My wife got into an accident, which left the car drivable but with an open trunk that won't stay…read moreclosed. We spoke with Robin and an agent about the process. We were told to choose any shop we trusted, along with some locals that they work with, and our car was in the shop the next day. They also arranged a rental to pick us up from the shop, and send us on our way until the car was finished. I never saw a single bill, State Farm handled everything, with absolutely no issues! I couldn't recommend Robin and her team enough.

This agent is honest and really enjoys saving customers money. She handles her customer service…read morepersonally. Thank you Jonda for all your hard work.

Thank you Mrs p for your service it feels good to have insurance again. First time receiving my…read moreauto insurance and Mrs.P made the experience easy ,fast and understanding.

Eric was very helpful and informative on my policy. Great job. Lowered my pay rate with a better…read morepolicy and monthly payments

Came in and Eric Rodriguez helped me out. great customer service. He helped me understand the…read moreprices and explained everything in detail. I definitely recommend.

great help got me and my family covered by next day with virtual card sent to me immediately very…read morepleased with the service I was provided.