Posting about my review....terrible experience at this place!!
The most terrible customer service I've ever experienced. It all started when I decided to consign my maternity clothes with this so called business. On March 12th I showed up at the store at the "opening" time, 10 am. The owner, Nicole didn't even show up until 10:30 am and looked surprised that someone would actually show up at that time to consign. I let it go, everyone has their days. Took inside multiple items (bathing suits, shorts, jeans, nursing tops, dresses and maternity tops) all in all a great collection for the new and expectant mother. I received a call and was unable to answer the next day stating my items had not been tagged properly and that she needed confirmation of what I actually brought in. I called back multiple times with no response to my messages and finally resulted to sending a Facebook message where I did get a response finally stating:
" Hi Ashley! Thank you for calling back. I'm sorry I've missed your calls. I will give you a call back tomorrow to confirm! Thanks for your patience! - Nicole"
Only to have to call back again multiple times until finally getting a response back to my items that she had said to received.
Fast forward to May when it was time for me to check in on items sold. Of course numerous calls made and no response and finally a call back stating what the amount was that I had made off my items. However she failed to mention what items had sold and what was still available to customers. There is not electronic system of record so take you chances on it gettting documented correctly.
I reached out multiple times near the date of my items supposedly expiring and needing to collect my check. Called of course multiple times with no answer or response and got until the point of multiple calls a day to finally get a response. I also had to correct her on her voicemail for the store which stated that it was October and the store would be closed due to a sick child and it actually May. (which by the way it still says this and it's never been changed)
I found out what my supposed amount was due to me for my items. And was told the the end of May beginning of June would be my time to pick up my check. Since I not success with calling in the past I sent a message via Facebook confirming I would be coming Saturday May 25th to pick up my check. Of course response delayed and finally heard back saying to call the store and she didn't want to forget......did I mention I had called so many times before with no response???
I show up last Saturday to request my check only to be greeted with a rude remark asking why I didn't call ahead of time and that it's frustrating when people don't follow directions. Appalled, I responded to everything I had experienced thus far and how frustrating it's been only to get push back from her. Finally I ended up with what was supposedly owed to me and not a clue if I still had items remaining there or not and of course she wasn't about to let me know.
Beware if you decide to consign here! I know it's unfortunate for pregnant women out there as there are little to no options to find amazing items at a great price. Just be careful as I would hate that any other new mother would have to experience everything I did while dealing with a new baby and trying to help others at the same time. read more