We have been using Solutions Factory from day one and would not consider going anywhere else…read more Nicki has always treated us more as "friends" rather than simply clients. A few years back we suffered the Identity Theft Crisis situation and she was a big help with that, especially since she was the one who had to break the news to us! We would definitely recommend Solutions Factory to any and everyone!

From the owner: We specialize in all accounting and tax matters Don't hesitate to call Solutions Factory in…read moreCorrales, NM. We are committed to your satisfaction. Call us today.

Immediately responded to my inquiry. Service has been great including a free consultation followed…read moreby immediate resources and next steps.

From the owner: At Bay Area Outdoor Cleaning Service, we're dedicated to serving our local community in San Jose…read moreand the surrounding areas. With a commitment to excellence and customer satisfaction, we strive to provide top-notch outdoor cleaning services that enhance the beauty and longevity of your home or business. Trust us to keep your property looking its best, so you can enjoy the vibrant and thriving environment of the San Jose area to its fullest

Probably one of the rudest and incompetent people I have ever dealt with. I went to Katrina for a…read moremeeting to see if she could help me with a time sensitive situation I was dealing with, regarding the stock issuance of one of my companies. I talked to a gentleman who was Katrina's assistant at first, and he had no idea what he was talking about because he was new. He recommended I schedule a meeting with Katrina and I did. When I got to her office for the meeting, I sat in her waiting area in a suit for about 30 minuets past our scheduled time (not a good sign, should of walked out right then and there.) After she finally got to me, we basically talked for about an hour about how she couldn't help me. In the end we got nowhere and she recommended me to see an attorney because she "couldn't help me" so I scheduled a meeting with the attorney she recommended. He didn't have an opening for 2 weeks which was pretty inconvenient because this was critically important. Note: She also didn't even want to file my tax returns? When my meeting finally came around, his assistant called me 2 hours before the meeting and canceled. Now we were three days out from some seriously bad stuff that could have happened. So they left me scrambling to find another attorney and CPA as fast as possible which is not easy. This is where it gets really nasty, two and half months later, after never hearing from her again, I get a $475.00 invoice from her... Shocked, I emailed her and said "this has gotta be a mistake? You did nothing, gave me bad information, never contacted me again and recommended me to someone who cancelled on me in one of the most critical times in my businesses history!!" She emailed me back with an extremely rude, sarcastic and stilted response telling me how she thinks she deserves this money for doing nothing and how I'm in the wrong?! It was ridiculous. I explained that her rude email frustrated me to no end and that she is insane for thinking she deserves this money, especially after what she said to me. Plus, originally it was supposed to only be $225.00. (She didn't even deserve that!) All she did was explain how she couldn't help me. She is a typical scam artist. I gave her three chances to apologize for the immature way she handled this situation, how I'm the customer, (she may have even gotten my money if she wasn't so unprofessional and apologized for being so rude.) But she rudely kept arguing with me like a child. And she is still sending me invoices everyday, it's almost weird? If I 'EVER' in a Million Years, dealt with a customer like this, I wouldn't be in business. Do not ever use this office!! Now I have a book keeper, a CPA, and an attorney who have helped me get everything fixed in a timely manner. For the hours they spent actually helping me, they charged me a fifth of what Katrina tried charging me to explain she couldn't do anything for me!! If she doesn't leave me alone, the next step is filing a formal complaint with the BBB, reviews on Yelp, Angie's list and her businesses Facebook page. I never write reviews because I know how detrimental they can be to a business, but if this is how she treats her customers, or people in general, than she does not deserve to be in business!

This CPA firm is the only firm that we have ever worked with that knew Intel stock option tax…read moreaccounting and rules. We have been utilizing this firm for several years now. Katrina Lucero herself reviewed our returns, quickly identified the problems/errors, and suggested amending several years of tax returns which allowed us to receive refunds of overpaid tax mostly from my stock options being taxed twice, once by my employer and the second time on our erroneously prepared tax retuens. We interviewed several CPAs and tax preparers before Katrina and not a single one caught the issue with our stock options. Katrina is one of the most trustworthy intelligent and hardest working business owners we know. She is professional and reserved but very friendly and nonitimidating. Her strengths are efficiency, accuracy, detail, educating, and fighting hard for clients like us. Ms. Lucero is definitely runs a busy office but that's because she's good at what she does. She has a lot of experience and knowledge. We have personally witnessed her take time for clients who are not scheduled or who call at the busiest times demanding they take her focus away from other clients. She has a strong will but is always pleasant and reserved. Her fees are VERY reasonable and we've never had any problems in almost 10 years as her clients. Any reasonable person knows you are paying for a CPAs knowledge and time. They are not cheap. Just know you get what you pay for - just like we sure did before we met Katrina. My wife and I are VERY happy clients!!!

Uncommunicative. As in, doesn't respond to phone, web, or written correspondence. Been bought and…read moresold too many times.

We went to these accountants and found nothing but trouble. They charged us double what they had…read moreinitially cited. The accountant told us a sad story of her marriage and child custody and then billed us for the time. When we went to get our documents back, they held them hostage, not wanting to return them for a vague reason. I would NEVER recommend that anyone go to these accountants for any type of help. Beware! Overpriced and not ethical.

Joanne is great! I using this company for my business for the last 2 years and she went through my…read morepast books and fixed all the errors from my past book keeper. I honestly cant say enough good about her. If you need a good book keeper dont hesitate to give her a call.

From the owner: Mountain Vista Bookkeeping is an Albuquerque, NM Accounting firm that takes your business…read moreseriously. We understand your financial and business needs and will work to resolve all financial problems.

My experience here at Desert Accounting was horrible. I had very simple bookkeeping --spanning only…read more5 months-- for them to do. The employee assigned to my account, Dawn was rude and did not there do services that had been discussed at the initial interview. She offered to send me "close of business" paperwork and then charged me $25 for finding the online resources that are free. When I disputed the charge she said she did want to argue with me.. Dawn did work on my quickbooks which should have been for Dec and Jan but she make sure to do a few simple things 6 days into February to charge me the flat rate of $47 for phone calls, stationary, and postage/mailings even though there were no phone calls, stationary, or postage to charge for. They claimed they would come along side me to help get my taxes filled with a CPA but failed to follow through. I could not get the main accountant Bob on the phone when I ran into problems with the services provided by his associate Dawn. Terrible experience with these people.

From the owner: Desert Accounting LLC strives for customer satisfaction with -…read more Performance Reviews: Six monthly meetings with clients to review our work and ensure we are meeting their expectations. We use TSheets to record billing actives which are shown as line items on our invoices. We will defer to client's concerns about the entries and remove them if requested. Response: Our office door is open, we ensure telephone calls are answered and we will respond to client requests promptly.