This cleaning company rocks!!! They gave me options for levels of cleaning. They asked what I expected and made suggestions that my realtor was impressed with. They knew what was needed to get the house ready for sale, there detailed attitude made it easy to get the house ready for staging. They did a move out clean for my house before I listed it for sale. Then they did a move out clean from the apartment when I moved out of there. If I could give 10 stars I would! read more

I have worked for a cleaning service, owned my bnb for 3 years. I am only putting this out there because of the way I was treated. The one thing I asked of them was to deep clean the dog hair off of my couch and it wasn't done nor were either of the tile flooring. I have a quaint space (700 sq feet). I understand there were probably places that needed some TLC and that's where the energy went towards, however I was disappointed by their professionalism after I approached them with the situation. After a couple days, I got an email and within sentences she decided to tell me the thoughts of the cleaning ladies of my place "looks like someone was still living there... smelled like urine....cat hair everywhere... food stuck on multiple surfaces" I get it, it's an Airbnb and a deep cleaning was definitely in order, but to attack my place with no remorse or the thought that it would hurt my feelings was not professional. I am a super host on bnb and I know what it takes to clean this place, I have almost a 4.9 average rating with over 100 stays... Personally, if I ran a business and 1 of the few things that was asked of my client was not done I would make right. Instead, I felt attacked and not issued any offer of coming back and making the situation right. The best part was how she wrote down that they spent up to 20 mins on my floors and the only thing that was done was a vacuum & there were hairs and crumbs all over the bathroom and kitchen flooring. I do not write reviews often, but being charged $160 without a "hey what will make you happy" or "how can we move forward" would have been nice. I wasn't looking for a "discount" which was what she stated in her email. I was looking for an apology, ownership to possible miscommunication, any gesture towards the situation would have gone a long way. read more

I have had my house cleaned by many different cleaners in the many different cities in which I have lived around the country. One Source is the best of all of them. I love the way they have set up a rotation program to cover the whole house on a regular basis. The back office people are nice and the cleaners are nice to me and they love my dogs. read more

One Source did a great job at my place. I called on short notice and they were able to come out right away. I was very pleased with the job they did, especially in the kitchen and bathroom. I would highly recommend. read more

I was very disappointed with the service we received from One Source Cleaning. When I first contacted them about doing our remodel/move-in clean for our home, I was told they go over every detail of cleaning the home, from washing walls to deep cleaning every inch. I was initially told for the square footage of our home that it would probably take an entire day and maybe even two. We unfortunately were not able to be home during the cleaning because we had an emergency come up so I had our neighbors let me know when the cleaners arrived and when they left, which ended up only being 4 hours. When I finally got home and was able to inspect the home, I was very disappointed. I don't even think they cleaned the floors and there was a TON of dust and debris left over. I have included pictures showing what the floors looked like AFTER the cleaners had left and a picture of the mop I used to clean the home AFTER they had left. I had to do an entire deep clean of the home and then to top it all off when I asked for some sort of remedy I was told they would give me a $25 refund for the $315 I had to pay. Very disappointing, especially when this company's home page talks about INTEGRITY! read more

I'm not trying to hurt anyone's business with a bad review but I didn't have a good experience. I'll admit my situation was a funny one. My house was in really bad shape after I had to evict some really terrible tenants so I hired One Source to do a move out clean. I'm often unable to answer my phone so on cleaning day I finally got to my phone after they'd been at my house all day and called several times about this and that, acting like everything was an emergency. I then called back 3 times and was never answered. I finally got home an hour or so later and there was no sign of anyone and the house was partially cleaned but in some ways worse than when I left it. It seemed like they did the fridge and the bathrooms and then just gave up half-way through everything else. What would've improved this situation was communication and an offer to finish what they started, obviously for more money . . . read more