Best Customer Service I've Received in Years!…read more I had been trying to upgrade from my older iPhone to a new one and was having nothing but problems. I had already called 611, and after spending a lot of time with them, they told me there was nothing more they could do. I decided to stop by Metro by T-Mobile in Danville, and I'm so glad I did. Misty greeted me, listened to everything that had happened, and immediately started working on my phone. She never once acted rushed or frustrated, even though the store was packed because it was the beginning of the month. I honestly sat there amazed as I watched her patiently help customer after customer while continuing to work on my issue. She was kind, thorough, professional, and determined. She refused to give up until she found the solution--and she did! She fixed everything that 611 said couldn't be fixed. Customer service like this is rare these days, and when you experience it, people should hear about it. Misty went above and beyond, and it's obvious she truly cares about helping people instead of just getting them out the door. If you need anything at Metro by T-Mobile in Danville, ask for Misty. This was, without a doubt, the best customer service I've received in years. Thank you for turning such a frustrating situation into a great experience!

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Very knowledgeable staff (Autumn). Very friendly and fantastic customer service. I highly recommend…read morethis establishment. I would give a higher rating if it were possible.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

The absolute worst experience ever! The woman who works in there is a complete idiot. She's…read moreextremely rude and flippant. The other representatives aren't much better. There is no level of customer service. They would laugh and talk about customers in front of other customers, which is disgusting! They cut you off while asking questions. A simple transfer was an act of Congress. Honestly, go somewhere else if you can. It was a horrible experience. I'll drive a little longer to avoid these folks. Take your business elsewhere!

Pitiful. I went it to pay my bill and the lady was texting and laughing while I waited for her to…read moretype into her work screen. WTF?!!!! You're at work and texting friends while I'm waiting for no good reason? I even asked her if her computer needed to send her a code to her text so she could log in for security. She said no and went right back to her buds. Fire this woman!