Best Customer Service I've Received in Years!…read more I had been trying to upgrade from my older iPhone to a new one and was having nothing but problems. I had already called 611, and after spending a lot of time with them, they told me there was nothing more they could do. I decided to stop by Metro by T-Mobile in Danville, and I'm so glad I did. Misty greeted me, listened to everything that had happened, and immediately started working on my phone. She never once acted rushed or frustrated, even though the store was packed because it was the beginning of the month. I honestly sat there amazed as I watched her patiently help customer after customer while continuing to work on my issue. She was kind, thorough, professional, and determined. She refused to give up until she found the solution--and she did! She fixed everything that 611 said couldn't be fixed. Customer service like this is rare these days, and when you experience it, people should hear about it. Misty went above and beyond, and it's obvious she truly cares about helping people instead of just getting them out the door. If you need anything at Metro by T-Mobile in Danville, ask for Misty. This was, without a doubt, the best customer service I've received in years. Thank you for turning such a frustrating situation into a great experience!

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I went there last night to add 2 new lines my my mobile plan. Waine, the person who helped me, was…read morea consummate professional. He was thoroughly knowledgeable about his products and services. He even knew a way that I could save $5 per month on a different provider but also knew that their service was questionable in my neighborhood so we stuck with what we already knew to be reliable at home. Waine was willing to go the extra mile to make sure I was a satisfied customer. And I am. One Stop can provide almost any wireless plan around. This was my second trip to this store. I went back because of the great service they offered the first time and I'm glad to see that they are still on a great track.

The absolute worst experience ever! The woman who works in there is a complete idiot. She's…read moreextremely rude and flippant. The other representatives aren't much better. There is no level of customer service. They would laugh and talk about customers in front of other customers, which is disgusting! They cut you off while asking questions. A simple transfer was an act of Congress. Honestly, go somewhere else if you can. It was a horrible experience. I'll drive a little longer to avoid these folks. Take your business elsewhere!

Pitiful. I went it to pay my bill and the lady was texting and laughing while I waited for her to…read moretype into her work screen. WTF?!!!! You're at work and texting friends while I'm waiting for no good reason? I even asked her if her computer needed to send her a code to her text so she could log in for security. She said no and went right back to her buds. Fire this woman!

Hunter at the Danville store is an Absolute Rock Star! My wife and I had incinerated three whole…read moredays of our lives on the phone with ATT customer service trying desperately to solve an issue with nothing to show but frustration and defeat. We walked in to the store absolutely braced for more difficulty. Once the situation was explained to him, he stated "Oh, that's easy" and had us out the door in under 15 minutes! He is now our GO TO problem solver!

Be advised that even if you purchase Apple EarPod headphones from this location and they stop…read moreworking within the years warranty timeframe - they will replace them with a substandard product and first insist it's the same product and then say they were out of Apple EarPods headphones after a complaint was made to AT&T online. I'm sure any other representative besides Holly would have better explained the return process in the beginning as she only decided to be more detailed after the complaint was made against her.