Called late afternoon in search of help to troubleshoot and repair my mothers home outside of Utica…read moreand received very professional, polite and timely service. Took care of my mothers HVAC same night, fixed it up, cleaned it out and got her property back the way it should. Turns out he also was able to take care of a neighbor too!! Fee for service call and repair was absolutely beyond fair. The service, timeliness and professionalism sets this company apart and a 5 star rating- add in the great value and personal care and they set the example of what family owned business is all about! Thank you!

The service that was provided was perfectly professionally done.I couldn't ask for anything more.I…read morewould definitely recommend the company. the thing I hate the most.Is that I couldn't give em 6 stars

I needed my furnace replaced. After 3 days of being perked around by other companies, I finally…read morelucked out and found BMR. They were professionals from the initial phone call throughout installation and beyond. I was treated fairly, with respect, installers were excellent, and the owner even called after they were done to ensure everything went well. Highly recommend!

M&R installed my furnace and A/C 5 Years ago and did an excellent Job. Since then they have…read moremaintained my equipment. Recently my house kept getting cold and thermostat would read 4 degrees below the set temp before the furnace would turn on and when it did, the air flow was weak. So of course I called M&R for service, (Late on a Friday afternoon) . The person who took my call was very pleasant and knowledgeable (Trish). She said she would have someone call me back. Tony B called me right back and asked what was going on, when I explained the symptoms, he thought it might be my Nest thermostat that I had installed a few years ago. I told him I could replace it back to the original thermostat M&R installed 5 yrs ago. He told me to try it and call him back to let him know how it turned out and said they would send their tech out if I ran into problems, or if the fix didn't work. I replaced the Nest thermostat over the weekend and sure enough, it was the Nest giving me the problem. Furnace was immediately back to 100%!... My plan was to get the snow out my driveway monday morning and then call Tony to let him know how things turned out. When I checked my messages, Tony had already called me and left a message asking how things turned out . My opinion is this company is the Real Deal and NOT transactional. They have earned my respect and business. My suggestion to anyone who reads this is give M&R a call and continue to build a relationship with them because they really do care about their customers!!

Had heat venting split and still does not work. The split should have been horizontal not…read morevertical. Overpriced for the work.

The team installed a new boiler and radiators as well as electric base board heat in my attic…read more The team was very professional and were very pleasant to work with. Harry was very responsive and helpful when I had a question. I would recommend Country Suburban if you need any of the services they offer.

Came out due to no hot water and no heat. Replaced an expensive non-warrantied part without asking…read moreor even telling me. Charged me $500. I have called 3 times and no one has decency to call back. RUN, don't walk away from this company. In my opinion they are unethical.

Allied Heating and Air is our go to for heating and cooling issues. They respond quickly and they…read moreimmediately setup an appt. They email and text to confirm the appt. and text when the technician is in route. All of the techs we encountered were prompt and courteous.

Prompt, courteous service. Luckily I really didn't have a problem with the boiler, just needed a…read morequick adjustment service & cleaning. Thank you!

Very thorough professional job from beginning to end. They cleaned up the worksite each day keeping…read morethe job site neat. The insulation technique they utilized seems to be very effective so far. We would recommend their services.

I don't even know where to begin regarding the disappointment, frustration and lack of…read moreprofessionalism I've experienced with this company. After expressing my concerns with the owner Jennifer Keida, I've yet to receive any feedback from her after sending numerous texts, emails, phone calls and photos relating to the completion of the new HVAC Rheem system recently installed outside my home. After the initial job was rescheduled, her team proceeded ten days later which put us in the middle of historic heat and an historic cold wave, back-to-back, in upstate NY. It all started when her technicians burnt out the wires to my furnace and never told me, so when I went to put the heat on the furnace didn't work and they knew that when they left the job. After it was inspected and validated that the wires were burnt out because they HVAC system overpowered my furnace, they had to remove the old furnace, which was weeks later and install a new furnace, but they never installed a return on the system. Air was now circulating from my raw basement throughout my home triggering a black mold situation up my walls. This was after they placed the unit practically up against my building where we were doing work, after specifically requesting that it be centered outside the back of my home. They also left all the hardware to the unit unprotected. I've emailed Jenn the owner many times and supplied photos to her and her employees with zero response. I now have to seek out alternative measures to correct the failures of her and her team. The least she could have done was replied to my emails, taking accountability and offering up suggestions on how to go about the black mold situation. I would have also liked to know when they were going to install the return on the furnace. Instead, she has offered no remedy for the actions of her technicians' incompetence. If I could have given them zero stars, I would have preferred that. I began working with this company in mid-March, it's now July. I wouldn't recommend this company, not only because they are negligent but because they also tried charging me for their mistake by offering to remove the new AC unit and putting it where it belonged in the first place. Even the smaller details like placing the wire from the thermostat around the door had to be supervised the second time because they carelessly stapled it to my walls the first time instead of neatly around the door and it fell down, so it hung for a couple of weeks adding to my frustration. I would never recommend using this company, it's poorly managed, they lack accountability, competence and respect for their customers.

I can't even count how many times Mark and Thermo Heating has responded to emergencies for me and…read moremy family and rescued us with a smile. About 10 years ago, on a cold December morning, we woke up to no heat. I called Thermo Heat, and Mark showed up within hours, and by mid-afternoon, we had a new furnace installed. Yesterday, my daughter and her husband came home from work to a 50 degree and dropping house. With temperatures expected to go to 5 below zero, I told her to quickly call Thermo Heat to have the furnace checked out. After spending 20 minutes on the phone with my son in law, walking him through possible quick fixes, Mark went to their house after 5:00 PM, found the problem, had to go home for a soldering iron, came back and had the furnace fixed and running by 8:00 PM. In between these two incidents, he's come over several other times for new hot water tanks, broken toilets, broken refrigerator water line, and has also installed another emergency furnace for my sister-in-law, saving her $500 on an estimate from another company. Nothing but good things to say about Thermo Heat. Extremely reliable , dependable, fast, reasonable prices. It's hard to find someone you can depend on in an emergency, but Mark has come through countless times whenever we need him. Thanks.

From the owner: Are you looking to purchase fuel for your home or residence? Look no further. We have the propane,…read moregasoline, diesel and more at our fingertips. Need HVAC or heating and cooling services too? We also do work in these areas. Call today for an estimate.