I don't even know where to begin regarding the disappointment, frustration and lack of professionalism I've experienced with this company. After expressing my concerns with the owner Jennifer Keida, I've yet to receive any feedback from her after sending numerous texts, emails, phone calls and photos relating to the completion of the new HVAC Rheem system recently installed outside my home. After the initial job was rescheduled, her team proceeded ten days later which put us in the middle of historic heat and an historic cold wave, back-to-back, in upstate NY. It all started when her technicians burnt out the wires to my furnace and never told me, so when I went to put the heat on the furnace didn't work and they knew that when they left the job. After it was inspected and validated that the wires were burnt out because they HVAC system overpowered my furnace, they had to remove the old furnace, which was weeks later and install a new furnace, but they never installed a return on the system. Air was now circulating from my raw basement throughout my home triggering a black mold situation up my walls. This was after they placed the unit practically up against my building where we were doing work, after specifically requesting that it be centered outside the back of my home. They also left all the hardware to the unit unprotected. I've emailed Jenn the owner many times and supplied photos to her and her employees with zero response. I now have to seek out alternative measures to correct the failures of her and her team. The least she could have done was replied to my emails, taking accountability and offering up suggestions on how to go about the black mold situation. I would have also liked to know when they were going to install the return on the furnace. Instead, she has offered no remedy for the actions of her technicians' incompetence. If I could have given them zero stars, I would have preferred that. I began working with this company in mid-March, it's now July. I wouldn't recommend this company, not only because they are negligent but because they also tried charging me for their mistake by offering to remove the new AC unit and putting it where it belonged in the first place. Even the smaller details like placing the wire from the thermostat around the door had to be supervised the second time because they carelessly stapled it to my walls the first time instead of neatly around the door and it fell down, so it hung for a couple of weeks adding to my frustration. I would never recommend using this company, it's poorly managed, they lack accountability, competence and respect for their customers. read more

See all

I do not recommend them because they came and gave me free installation through the state program and totally destroyed my floors and won't take accountability for it. read more

Andy came to my house thru a snowstorm and fixed my heat that had been busted for a week and didn't even charge me! Thank you for your kindness to an old widow God bless y'all read more

Had a furnace issue and I called Standard who responded very quickly and diagnosed the problem. They ordered a part, installed it and my furnace works great. Our installer was very professional and knowledgeable. read more

Furnace stopped working, I called Standard. They worked me into the schedule quickly. Replaced the pump and found the control box wasn't working either. New control box was defective. The technician worked well past 6:00. Came back on Sat. to install replacement controller, finished around 7:00pm. I couldn't be happier with the results and service. read more

It would have been really nice of them to tell us well ahead of time that they had a $3000 minimum on concrete lifting. They got our hopes up, wasted our time and theirs only to tell us that our job fell under the threshold of their $3000 minimum; very annoying... Expected better from a local, family-owned business. read more

Just an update- they still have failed to air seal my house after having several more phone calls. Not sure why they would fill areas with insulation and then go back to air seal. Either they were trying to pull a fast one or they are incompetent. read more

The team came and started they worked all day. The cleanup wasn't what I expected, they left the upstairs window open, lights on didn't sweep up and left their sweatshirts (3 out of the 4 guys). The team was polite,friendly. I really will have see in the future if any problems with the work. K. Owens read more

We had them install a high density closed cell foam roof on our home and at the time mentioned our concerns about the current drainage. The sales guy stated they could enlarge the current drainage system when they did the roof it needed. They did the work (did not enlarge the drainage) and everything seemed fine. Then the roof cracked and I spent the next year trying to get them to do something about it. The end result. They filled the crack with silicone and said the roof is fine but the drainage is inadequate and that they do not deal with that despite the assurances of the sales guy. I'm also irritated that when they came out they would not talk to my wife and told her to have me call them and have since ignored every call I've placed to them for the past 2 weeks. At this point all I can say is do not do business with this company, unless you get a recording of all conversation you have with them and have a lawyer on standby for when they start playing games. read more

Miguel with Standard Insulation is a top insulation specialist in the state. He always follows through with his is word and the quality of his work is top notch. I would highly recommended Standard Insulation for all insulation installation needs. read more

Very thorough professional job from beginning to end. They cleaned up the worksite each day keeping the job site neat. The insulation technique they utilized seems to be very effective so far. We would recommend their services. read more

After having 2 negative experiences trying to set up service with local insulation companies, I called Standard Insulating. They advertised as doing NYSERDA work and serving the Ithaca area, even though located a distance away. What a difference! Every part of the process was streamlined, efficient, and I always felt like myself and my home was being well taken care of by folks who new exactly what they were doing and had all the moving parts set up to make it almost effortless for the customer. Everyone I dealt with from office staff to technicians were timely and courtious. My home is warm and snug. I wish every service provider could take a few lessons from this company. It is like a well-oiled machine and I would heartily recommend them to anyone. Don't be afraid to call them if you live a distance from their home office. read more

We hired Standard Insulating to insulate our attic. They arrived early and were friendly and professional. Looking forward to enjoying our new warm energy efficient home. read more

Happy with the service, and with not trying to sell us more than we needed. Looking forward to the winter to see the difference.