There are few places where I have received poorer customer service and been outright scammed and lied to: 1) Their website indicates that the cost for tax preparation starts at $90 dollars. I asked about this (after I had already paid) and was told "our website is out of date" and blamed it on the inaction of some external website creator/manager. In a subsequent e-mail I was told that the $125 personal/$150 business rate had been "around for years". So either this is a lie or they have not updated the website "for years", which is false advertising over the course of years; 2) The rate I was quoted was "$125 for personal, $150 for business". Most people would think this means if you only submit personal documents you pay the $125 and if you have personal business documents (sole proprietorship) as well you pay the $150. After all, the result is only one tax return in both cases. The personal business piece has a couple of extra pieces of paperwork to fill out, hence the extra $25, right? Nope. You pay BOTH the $125 AND the $150 for a single return. Does that single return take more than twice as long as a personal return? Not remotely. Perhaps if I had arrived with a box full of receipts and said 'sort this out', but that's not the case. There were about a dozen extra numbers already calculated by me that had to be entered into three tables on the forms and that's it. I know because a) I've done my own taxes numerous times; and b) I can see those three tables on my copy of the return paperwork. Deceptive business practises and zero attempt to resolve issue with customer. Stay away from this place. read more