There are few places where I have received poorer customer service and been outright scammed and…read morelied to: 1) Their website indicates that the cost for tax preparation starts at $90 dollars. I asked about this (after I had already paid) and was told "our website is out of date" and blamed it on the inaction of some external website creator/manager. In a subsequent e-mail I was told that the $125 personal/$150 business rate had been "around for years". So either this is a lie or they have not updated the website "for years", which is false advertising over the course of years; 2) The rate I was quoted was "$125 for personal, $150 for business". Most people would think this means if you only submit personal documents you pay the $125 and if you have personal business documents (sole proprietorship) as well you pay the $150. After all, the result is only one tax return in both cases. The personal business piece has a couple of extra pieces of paperwork to fill out, hence the extra $25, right? Nope. You pay BOTH the $125 AND the $150 for a single return. Does that single return take more than twice as long as a personal return? Not remotely. Perhaps if I had arrived with a box full of receipts and said 'sort this out', but that's not the case. There were about a dozen extra numbers already calculated by me that had to be entered into three tables on the forms and that's it. I know because a) I've done my own taxes numerous times; and b) I can see those three tables on my copy of the return paperwork. Deceptive business practises and zero attempt to resolve issue with customer. Stay away from this place.

Just got my personal taxes done, fantastic job! Very knowledgable and friendly staff. Bruno is a…read moregreat accountant. Highly recommend him!

Looking for a great bank? I highly recommend TD. Melina L in particular. She has been my trusted…read morebanker for close to 20 years now. She knows when I need her even when I don't! This morning I needed some information from my bank. It was too early for the branch so I called online banking for assistance. I spoke with Donny! Yet another great TD employee. Special thanks to RBC for treating me poorly when I came in to ask for help with my Father's estate. You asked me, "how do we know that is the only copy of the will?". You did not even offer condolences. We walked across the street to my Father's bank who were very gracious. I came back to close my accounts and I was so insignificant to you that nobody asked why I was leaving after 20years. I thank you for your disrespect as you taught me to value myself and find an institution that works WITH me!