I was very disappointed with Onefinestay. We booked a Christmas trip before Covid hit and made a 50% down payment. Once the scope of the pandemic became apparently, Onefinestay changed their cancellation policy to provide a voucher for people who booked trips before Covid. Unfortunately, Onefinestay refused to honor their policy and instead gave multiple and inconsistent excuses for keeping our deposit without and voucher on a future stay. read more

When it started it was a great company, then things went sour. It's now an aggressive company, extremely expensive and with a hard time justifying what they offer above Airbnb. I have been working (as a host) with Bradshaw in New York who has been the most aggressive and cheap person i have ever worked with. Bye Onefinestay. read more

I had a really bad experience as a home owner with One Fine Stay. The Homeowner takes all of the expense and cost upfront, does not know who is staying in their home, receives terrible service from a team who are always changing and don't communicate with each other ....the company has no insurance to cover the home and takes only a minimal deposit for high end properties. I was told that the company fully insured the home for accidents, liability etc and takes all the responsibility from the owner. That is not what the e sign contract says. Be very renting your home. As a comparison VRBO provides $1m of insurance included in the booking fee. Thats better business practice. Its a demonstration of how little the company value the opportunity to make good income from a high end home and treat the home owners with respect and fairness. I advise homeowners to pull their properties before something terrible happens. Its inevitable that it will. Short sighted. Shame....great marketing site no commitment to providing quality service. read more

Very difficult to get in touch with. Inflexible during the coronavirus outbreak despite cancelled flights, closed stores, and lack of services. They even kept the added charge to clean the place even though we were unable to travel to the country. Airbnb and VRBO treated our friends much better. read more

I stayed with Onefinestay.com for a week in London after taking a cruise with my father in law, brother in law and my wife. We traveled from Southampton to London. Overall the staff was responsive, professional and attentive. Especially our "greeter". The apartment fulfilled all our expectations- it was the home of a designer. I like cooking and cocktails and this place had both, a great backyard and a wonderful kitchen. I called them once because the electricity went out one day and the person on the phone was so helpful. He walked me through every step to solve the problem with patience and kindness. I have to note that I was able to find and solve all the questions I had by looking at the Iphone the gave you. It's loaded with all sort of information and gives you the ability to navigate the city confidently. I understand the frustration that comes with a 6 hours time zone difference (NYC-London), but every time I had a question or doubt I emailed them and in 24-48 hours time frame, they got back with an answer. It would be nice having one single person handling your reservation to avoid delays or confusions. I definitely would book them again. Fernando read more

Stay anywhere else than dealing with this company. They are being completely unhelpful during the corona virus epidemic. They REFUSE to give people's money back despite every other hotel and airline giving refunds! Not only are they keeping people's money, but they are completely unresponsive. Shame on this company, I don't even know how they can still be in business with this level of horrible customer service! read more

We rented a place in paris. They have their own map of pris which misrepresents totally the area. So basically i called asking for an apartment in st germain des pres, which is a safe area, and ended up in île de la city, which is deserted at night and don't feel right. I trIed to ask them to cancel my reservation and tHey refuse to give me our money back. I would not use their services. Never had this problem with homeaway or Airbnb read more

Absolutely awful if I could give it no stars I would. . Arrived to a tiny room. No curtains on half the room. One small settee no TV smelt unpleasant. Had booked three nights there didn't stay one ! Gutted. They refused to refund or acknowledge any issue. Website is misleading. Yep Sure kitchen looked like the picture. But it wasn't luxury far from it. read more

onefinestay - This was the luxury apartment I turned up to ! - Vacation Rentals Near Me - London, XGL

Six months before our departure, we poured over apartment rental options for our first visit to Paris with our daughters, ultimately going with one from One Fine Stay. We thought it would be perfect -- beautiful apartment, central location in St-Germain-des-Pres, and the promise of exceptional service. I was a little nervous that One Fine Stay doesn't post customer reviews on their website, but the agent explained that they don't in order to protect the privacy of the homeowners. They also assured me that they thoroughly screen all of the homes and homeowners to ensure the highest standard of quality. Not so much. The afternoon before our arrival in Paris, the company informed us that our apartment was no longer available due to a conflict between the property's owner and the other owners in the building. The agent insisted that they only learned about the conflict that day, and she tried to help us find us another apartment to rent from their remaining inventory. However, at this point (in mid-June) there was very little available and most units were too small or in non-central areas of Paris. One Fine Stay refused to pay the difference for us to stay in a more expensive unit in St-Germain-des-Pres, which would have gone a long way to making up for an inexcusably late cancellation. In the end, we received a refund from One Fine Stay and booked an apartment with Airbnb in another neighborhood. Thank goodness the other apartment worked out great for us. I will definitely not book with One Fine Stay again. read more

We stayed in a One Fine Stay property in London for 9 nights in early 2016. Overall it was a very good experience. The flat was lovely and functional and very comfortable. It wasn't perfect (one of the bathrooms was a converted closet), but whose home is? The service was very good, with a couple of minor irritations. The iphone was very helpful, both for contacting OFS with questions and for obtaining local information. So I recently went to the One Fine Stay site again to make another London reservation and was alarmed by indicators that between 1% and 4% of properties (depending on the area I searched) were still available for the August dates I am interested in, which is 7 months away. In a small panic, I grabbed something that will be fine, but was not necessarily my preference. Their cancellation policy is severe (basically, you can't cancel after 24 hours - you forfeit 50% of the fee - even if you want to switch to another property and even if the reservation is months and months away). I have since learned, through communication with One Fine Stay personnel, that in fact most properties aren't even available yet for August bookings. Essentially, I was tricked into booking and now they are unwilling to let me consider other properties without the severe penalty. Even though our stay last time was very good, I can't recommend a company that is untrustworthy and treats its customers this way. They probably would have made more money off me if they had let me consider other more expensive properties, but instead they have chosen to use deceptive marketing practices to make an immediate sale. I understand what other reviewers mean when they say One Fine Stay is only concerned with their property owners and not the rental customers. It is possible you'll have a very good experience with One Fine Stay, as we did the first time, and I expect to be satisfied with our current booking (which we are stuck with), but you are also at risk of being taken advantage of so I can't recommend them. read more

Terrible company - do not use ! Cancelled our accommodation with 10 days notice - no alternative, no sincere apology, no compensation, no assurance of no charge. NEVER EVER USE THIS COMPANY - IT IS A RIP OFF read more

AVOID Onefinestay - it is a BAIT & SWITCH SCAM!!! You will spend time looking at properties, you will choose one you love, book it months in advance, get your entire family excited, book all the flights, get ready to go, and then you will receive an email informing you that your "BOOKING HAS BEEN CANCELLED BY THE PROPERTY OWNER" A nightmare? No, just another cancelled booking for OneFineStay! Do they care? Of course not! They see it as an opportunity to sell you an inferior property at a much inflated price as they know you are completely stuck! Do not risk having your holidays ruined. AVOID THIS SCAM!!! read more

We have rented apartments and houses in a variety of cities in the U.S. and abroad and I found the apartment we rented from onefinestay in London to be the worst experience to date. There were three key factors in deciding to rent the apartment we selected: (1) location - this was correctly reflected on the description; (2) King Size Bed; (3) Outdoor Patio with seating area for those frequent lovely days of good London weather! Upon arrival, we found out that the king size bed was really a queen. We were given a home fact sheet that stated that the patio (originally pictured on the website with table and chairs when we selected/reserved this flat) was dangerous/unavailable for use but the "balcony" - so narrow that my child could not stand outside on it and have us clothes the patio doors behind her -- two strikes out of three.... After noting that it would have been helpful to describe the apartment as being on the third floor with no elevator, our assigned greeter suggested that we should have read the "home truths" -- I went back and looked at the site and the information we had received - there was no mention of numerous flights of stairs or the lack of an elevator. Many apartments on the site that are on high floors with no elevators mention that, but this one did not. We traveled with a lot of luggage and had been instructed by the doctors "not to lift anything heavy" -- dragging 6 heavy bags (2 were nearly 60 lbs) up three flights of stairs likely did not meet that criteria. There were other "surprises" -- the shower was in the bath tub, totally fine, but had absolutely no curtain or glass doors so when you showered, the entire room/floor was covered in water which there was a small hand held 12 inch squeegie to "push" the water toward the drain. Add five-ten minutes on your hands and needs to every shower event to clean the water off the floor so you could use the sink and toilet. In addition to the above, the kitchen was horribly equipped -- no toaster, no microwave, no vegetable peeler, no cheese grater....the "starter" supplies did not include any basics like salt or sugar or olive oil/vinegar. The tub stopper was broken. We called in the tub stopper on Saturday; it was finally repaired on Thursday. The company provides iPhones which are only marginally helpful as you can't download any apps like London Guides or Tube maps and the phone we were assigned kept losing signal when our other iPhone had full bars and then would only start working again after turning it off completely. I was even cut off when talking to the office and then never called back or followed up on my request (for a toaster). They told us that we had unlimited international texts but at least half of the ones I tried to send were returned. The place we rented was slightly expensive than the 5 star hotel, but we had hoped to gain more space and a kitchen to make one meal a day. Over nine days, we ate two breakfasts and threw away $100s in food that we had purchased on our way to the apartment on check-in day as the kitchen was so poorly equipped with pots, utensils, etc. If it had been billed as a place to make a quick scrambled egg, sure, but beyond that and a salad, there was no microwave, toaster, etc. Everyone we spoke with at the agency was lovely, but completely ineffective and frankly uninterested in the issues except to say that they would do their best to address it for future guests but their hands were tied b/c certain improvements/changes were at the discretion of the owner. Other items that are noted as being provided by onefinestay, such as bath amenities for each registered guest (in our case 3) were barely enough for one person, preferably one person with no hair,,,,there were no robes provided and only 2 pillows per bed. (These were noted on their website as being part of every stay.) On the only plus side, the cleaning people were fantastic - the place was immaculate after they came. The towels were very high quality and large. We have rented for a number of agencies and never have we met a team so disinterested in our feedback, I suppose that is why the only client testimonials on their website are screened by the company and all include "lovely" comments on their apartments....entirely disappointing. read more

I am a homeowner in miami beach After customers have left the house, the onefinestay cleaning team left the sliding bay opened.. Ac was left on, at a low temperature.. A plumber was called without my authorization due to a clogged shower drain Two other bathrooms were in working condition, it could have waited a working day..all done without notice, at a charge of usd 295. And nothing was done... If your home is not under yr own mgt, don't let them run the show read more

These people should be ashamed of themselves. They sent a team of three people over to the place we were renting, let themselves in, refused to leave or wait outside, sat on the couch and watched us pack. What an uncomfortable situation for a group of adults. Whoever wrote the other review about bullying was completely right. read more

Needs Work for a Truly "Fine" Stay We rented 2 London apartments from One Fine Stay (summer 2019). Both apartments were nicely decorated and in good locations. Customer support from the local office was very good, thoughtfully responsive and quick. So why do we offer only 3 stars for these rentals? The greeter in the first home seemed mostly interested in leaving as quickly as possible and was minimally helpful. The apartment had a couple of rooms blocked to us, one of which was pictured on the OFS site as included in the rental. Also blocked to us were all the dishes in the apartment. Both problems were resolved quickly, but having to problem-solve immediately on arrival isn't a good introduction. The greeter in the second apartment was helpful and pleasant, but he wasn't knowledgeable about some of the basics of how to use things. Neither apartment had any written instructions (e.g., user manuals) for the appliances which are always helpful and often supplied by OFS competitors. The fact that there was major construction in the street in front of the second apartment rental was never mentioned in advance of our booking. So overall, OFS feels like an early stage start-up. It needs more work to get things truly right. In addition, our experiences with their competitors have been much better, so that's who we'll use in future. read more

This was the worst experience - we actually cancelled rather than deal with them and got only 50% back even though it was 18 days until arrival. They are smug and happily suggested when we land at 8am that we go over to the Sofitel where we could get a discounted rate and hang in the spa - because we could not even check our bags in until 12:30. Then they told me, "These are people's HOMES!!!!" As if my request to bring the bags over when we land was uncouth. Oh no! We can take the bags over to the Sofitel! And then go get them and bring them back! read more

I was very pleased and happy with my one fine stay experience in Paris. the photos were completely representative of the apt I stayed in. the company was in constant contact with me via email and phone before I arrived. they are very organized and helpful. the iPhone they provide is fantastic. one fine stay was always available by phone when i needed them . . I called at 7PM on a sunday night and they answered the phoned immediately. a cleaning service came once during my eight day stay and did a superior job. (there were plenty of clean towels, household supplies). One Fine Stay pays attentions to details. I will definitely use them again. read more

We have rented from One Fine Stay on four occasions. Their properties are excellent. The first two stays were very good. However, our last stay (December 2016), we received an email three days before we were due to arrive telling us that the previous tenants had trashed the place (in Pimlico London) and it was no longer available. Peata (their representative) offered us a couple of mediocre options, but I went on their site, found an alternative in Chelsea Green, pricier, but good, and we stayed there. We were scheduled to stay with them in Paris December 22nd to 27th (Ave du Bastille), a week ago we received an email from Annabel saying that there was construction outside (just informing us). Three days ago Annable let us know that there would be construction INSIDE the building. Yesterday, Annabel informed us that there would be water cut offs. Sound like a slow drip 'you cannot stay here'??? We are now negotiating over an alternative location. They are being very cheap..... Offered us lower quality places at much the same price. Not a good feeling. This was supposed to be fun! I will keep you posted. Peter R. read more

The opposite of a fine or luxury experience. After renting a condo in San Sebastian through the company, we arrived at a tacky, musty smelling place with wood rot, chipped paint, a kitchen window who's views were the neighbors clothes hanging 10 feet away and open electrical wires, beds with no bedside tables or in one case a old bar cart used as one, a very dirty lobby entrance and I could go on and on. The upshot was after repeated lip service of "of course we will make this right for you" , they offered 10%, for basically suppling a place that one avoided being in as much as possible . My only hope is that my friends or anyone else who desires luxury stays, stays away from this pitiful company. read more

my family and i rented a very expensive apartment called royal crescent 1 from this website called onefinestay.com Our stay was absolutely dreadful. It was impossible to sleep for anyone. The noise from the holland park avenue was so loud you would believe to be asleep in the middle of a highway. We ended up trying -for 4 nights- to sleep, all four of us, in one double bed in the second bedroom. it was a disastrous holliday thanks to the hook called onefinestay stay. STAY AWAY!!! read more

We have used this company twice. The first time, all went well until their iPhone 5 disappeared and we received an email five days after we'd left for Paris asking us to return it. Not 'did we have it' but just to return it or they would charge us for a new one. That my husband was working for Apple at the time and none of us needed to steal their iPhone was ironic to say the least. They promised they would "make it up to us." So, the next time, I booked a flat in London and everything that could go wrong went wrong. Thing is, I got them to refund me one night of rent and pay for a car to the train station across town. In return, I would not post what happened. I'm sticking to my bargain. Besides, it would take pages to outline. Despicable. But suffice to say, I will never ever use this company again. read more

Not sure what has happened to this company? we have rented from them for five years straight and this year our rental was worse than a dirty air BNB and for 2G a night could they not have cleaned? Photos misrepresented the flea trap and wow I did not know a place could be so dirty....... read more

NOT A FINE STAY. We rented a really nice apartment for a whole month in Paris. We stayed right off Avenue St. Germain. We spent nearly 13,000 USD. I have never felt more ripped off in my life. SCAM after SCAM. We visited the apartment nearly 6 months before and we very impressed. When we arrived for our stay half of the appliances were not working. The bathroom emanated of stink I have never smelled before. Worst of all there were red stickers everywhere. We barely had room for our own clothing. We were forbidden to watch tv. And worse of all, the neighbors were not ok with the rental in the building and came down to harass us daily. When we approached ONE FINE STAY... they ignored us and were incapable of resolving any of out issues. We ended up having to go and visit the office in Paris in order to get draw attention to our serious concerns. Upon arrival at the office, we discovered that the organization is being run by kids. No one took us seriously and in the end we were credited 800 euros. WOW. If you want to spend money with One Fine Stay... you should just BURN IT. I promise it will give you more joy than giving them your money. This Pseudo"organization" should be arrested for taking advantage of people. BE WARE of the Scam. read more

We stayed in apartment in Mida Vale. Lovely neighborhood. However the apartment had internet issues- very slow & intermittent, most part of the closet space occupied by the owner's stuff same for the kitchen space. Overall not too happy with their arrangement. read more

We booked Petersham House, a fairly high-end property in OFS catalog, for 6 nights in July. The rental is prepaid and OFS doesn't offer a refund policy. The day before our arrival, we were informed the lift was out - the flat was on the 4th story and not offered any compensation. After pushing customer service, they offered 10% for each night the lift was broken. Thank goodness the lift - the smallest and deadliest I've ever entered - was repaired in time! Upon arrival we were greeted by a friendly individual who quickly walked us through the flat's amenities. It wasn't until later that night that we discovered the AC didn't work, leaving us to sleep (sweat) at 26C. OFS doesn't respond to email in a timely fashion, so I called multiple times and was told a tech would visit. After not hearing back for hours and facing another night at 26C we left the property and went to a proper 5* hotel. During our brief stay, we noticed our feet turned black from the floors being dirty and the bathroom shower pressure must have been powered by a tiny garden hose. OFS refused to offer any credit for these issues, which took 2 weeks and many follow-ups. Ultimately they offered a 20% refund for the 5 nights we didn't stay at the property. This is entirely unacceptable for a business that represents "luxury" rentals - an equivalent hotel would have fallen over backwards to accommodate us. AirBnB has better customer service and consumer protection. read more

If 'zero' stars were an option, better believe I would be rating it ZERO. The one star that I give OneFineStay is for the few times that I had to deal with the staff and found them to be accommodating to my needs. Just go with Airbnb. Save yourself the headache and the disappointment. read more

The properties are fine. The company is entirely unreliable. Staff is youthful at best, and entirely untrustworthy for the highly-traveled. Not a replacement for other high-end alternatives. Will charge you for debits against deposits for which you have no responsibility. read more

Be aware! The reservation may be canceled by the homeowner! It may happen few days before the check-in date. You may be left with last minutes inferior alternatives! It happened to me, not once but twice at the same reservation. I have reserved the Netherhall Gardens III home, three month in advance. It was canceled by the homeowner/Onefinestay after seven weeks "due to construction". An alternate home - Gloucester Avenue III - was reserved and confirmed. And then, less than a week before the travel commence, once again the homeowner/Onefinestay cancels due to emergency, "the homeowner needs the home". This time it was too late to find an acceptable alternative and the reservation was cancelled and the payment was refunded. This is amazing, stressing and not acceptable, yet it happens! Onefinestay agents are high class, responsive, helpful and trying hard. Yet the fact remains that the company policy allows it to happen. This is a quote from the policy: The Homeowner is not entitled to cancel a booking once a Confirmation of Booking has been sent. However there may be circumstances beyond the reasonable control of the Homeowner or emergencies in which the Accommodation is unavailable for all or part of a Rental Period and in those exceptional circumstances we will do what we can to assist and the Homeowner will arrange (through onefinestay) for suitable alternative accommodation during the Rental Period (which will, if possible, be of comparable quality and character and may be 4 star hotel accommodation within 2 miles of the location of the Accommodation). If alternative Homeowner accommodation is available then your contract with the Homeowner may be terminated and onefinestay will arrange for a new agreement entered into with a new Homeowner. Onefinestay agent stated that it never happened to him twice for the same reservation. It is meaningless if it is once or twice. If your reservation is cancelled at the last moment, your trip may be severely derailed. In addition, it is hard to tell what constitutes "beyond reasonable control" or "emergency". Is a homeowner, not aware seven weeks in advance that construction is due? He may be aware, but doesn't know the exact date. But once he may cancel, he may not care! What is an emergency? - Onefinestay claims the homeowner's family member needs care after illness The agent claims that cancellation is rare, yet, know there is a risk when you place a reservation with this upscale service. read more

We have rented from One Fine Stay more than 25 times in the past ten years but our last experience was the last time we will ever rent from this organization. We rented a flat in Chelsea for 5 nights at a cost of more than $550 per night. In the past every home we have rented has lived up to our expectations and whenever there was a problem One Fine Stay lived up to its reputation of addressing issues. In this case as soon as we walked into the flat we knew it was far below any standard of home we would stay in. We contacted One Fine Stay immediately and expected them to address our concerns. We told them the sofa , carpet and ottoman were stained and filthy, the bathroom had cracked tile and mold, the bed was a double (which was represented as a king), the so called table was chilled and we were greeted with a moldy bottle of tabasco sauce in the kitchen. We were told we would receive a call at ten the next morning .By 11:30 we had to call them. We were told that they would come to clean the sofa (as if it could be cleaned) that we should have noticed the statement in the review that the furniture would be changed (who would imagine you would go form contemporary to garage sale broken furniture) and that the bed was an english king (which it was not ). We demanded that the manager come to the home - she would not. Instead someone else came who we knew form our other visits. He acknowledged the condition . we left that afternoon and went to a hotel - at that point London had little choice so we spent another $750 per night. We wrote to One Fine Stay - received not one response. We fought the charge and won but it is the service and the fact that no one ever contacted us that is most appalling. before this we always reocmmended One fine Stay to friends. We told them they could rely upon the organization and that it was less riskier than a VRBO. That was not the case and we know we will never trust them again read more

My wife and I have used Onefinestay on two occasions. The first time we had a particular property booked in Paris and arrived only to be told it was under renovation and not available--leaving us, with our two-year-old-child, in quite a desperate scramble for another option (granted with many apologies from Onefinestay). In the second instance, more recently, we confirmed availability of a property, booked it, booked our flights, and then we were told, whoops, the booked property was not in fact available. My sense is that Onefinestay is in part a bait-and-switch operation. The company amasses listings to which it does not have exclusive or even reliable access. Getting you in the door, it then hopes to rent you something else--anything else. On top of that, the company seems terribly disorganized. Inexperienced people with poor systems, or no systems at all. Onefinestay is perhaps not entirely a con, but certainly it is partly one. It can't reliably provide what it claims it can provide. So if you are looking for reliability, security, professionalism, and the certainty of a trouble free holiday, these are probably not the people with whom you should be doing business. Beware. read more

I'm staying in NY for a nice holiday with my family. So before we left home, we all pitched in quite a few dollars for a lovely hotel or temporary apartment to stay in. When we arrived in Brooklyn, where our hotel was situated, we were greeted by a cheery young woman who said her name was Maggie. So we went in and we saw the lounge room, and frankly the sofa was atrocious. There were tears and rips everywhere and it was worn to a degree where it was practically threadbare. But even so we walked on and we found ourselves in the kitchen; right away we discovered that there was no microwave...Overall, after we went on a tour through the house we thanked Maggie (she was lovely, such a nice woman) we settled down and tried to live with those two minor setbacks. But I say this: there are lots of houses that can be rented from 'onefinestay', and I suggest you don't rent this one. read more

I had a really bad experience as a home owner with One Fine Stay. I recently decided to rent my home while traveling. I chose One Fine Stay in spite of the extremely high commission, It was a mistake. One Fine Stay is a scam. There is no 24/7 concierge. and their service is non existent. There have been 2 tenants. One fine stay is a joke. The Homeowner takes all of the expense and cost upfront. The customer service is terrible for BOTH the home owner and the tenant. I spoke with the tenant of my home and they said the "greeter" was a 16 year old boy who dropped off the keys and left. The tenant was not explained how to operate the hear, the TV, and the appliances. one fine stay 24/7 concierge service is not true. I advise homeowners to pull their properties before something terrible happens. Its inevitable that it will. Short sighted. Shame....great marketing site no commitment to providing quality service. read more

I was sooooo disappointed in my recent stay. I booked a villa in Paris for myself and 5 friends. No one was pleased. The place was so cluttered, smelly, dusty and poor lighting. One Toilet wasn't working so we had to go downstairs to use bathroom. The last day the eletricity went out and the pictures were not representative of the dwelling. Paint chipping from the ceiling. place should not have been used as a rental. When I asked if there were any other properties available in Paris they said I would be charged for the one i was in and have to pay for another. their idea of making up from the trouble was a free cab ride to the airport. I would NEVER use them again or recommend to ANYONE after this experience. For what we paid we could have easily stayed at a hotel without the inconvenience. I'm still in shock that this place could be so horrible. i wish i had read these reviews before my stay... read more

We stayed at an apartment from One Fine Stay is Paris. It all seems wonderful on their website but don't be fooled. The refrigerator, stove, wifi, plugs did not work. The fridge was not sealing properly so it was not cooling properly. The stove wasn't working, the wifi was going in and out constantly, the plugs did not work with our travel approved appliances even though we had a converter. It was my birthday weekend and we had to leave that night to stay in a hotel because it was so bad. We were only there for 4 nights I did not want to have the aggravation or wasted time of dealing with all these problems. DO NOT USE THIS COMPANY. Have you noticed they don't allow reviews on their site?? While all the other similiar sites do? Why is that? It's because they are not a good stand up company. So sad that there are such terrible companies out there fooling people with no recourse. The company is not interested in complaints, very dispassionate about the well being of their clients. We left the first night and they have refused to give our money back. With all these bad reviews they will not be in business much longer. read more

Started staying with onefinestay in 2012, and it went swimmingly -- when they were small and eager for business and creating a brand. It is quite evident they've grown to a point where the level of service simply cannot get worse. Gave this outfit (based in London, UK) two more chances: one in 2013 which went horribly, and another this year. As badly as our experience was with many of the staff in 2013, certainly there was no way their level of incompetence and disregard could be replicated. But sure enough, it was. It's a real shame because the properties are beautiful and the idea is great. Thankfully, there are many other fine companies in this space. Onefinestay is to be avoided. read more

I wish I had found these reviews of One Fine Stay before I booked! We have been very successfully using Airbnb but something fell through right before I needed a place for a month in New York. I ended up booking through One Fine Stay. Huge mistake! Whereas with Airbnb there's a review system for each apartment/house to ensure a good guest experience, the focus of One Fine Stay is only on the owners. We rented for a month and several times the owners wanted to get in to change decor, remove items, do small construction work (the dust from which was never cleaned up) and we had no choice but to accommodate. I received so many emails from One Fine Stay on things they needed me to do for them! It was crazy. Many of the cabinets and doors are locked off. There's a huge list of don'ts when you enter the apartment. There is no feeling of a client driven experience, only an owner accommodating experience. Totally bizarre. Stay away! read more

Interesting premise, unfortunately it's lame in execution. Staying in the homes of the 1%ers might sound fun but one fine stay make sure the value prop is heavily weighted in favor of the owner, not the visitor. High prices and marketing gimmicks but the basics fall short. The flat we stayed in wasn't clean, the fridge kept tripping the fuse, the bed sheets were not clean. Things can go wrong I guess but good business's jump on problems and find solutions. One Fine Stay even failed to respond to emails (polite, detailed emails with photographic evidence) outlining the issues. Do yourself a favor and avoid them like the plague. Airbnb has community policing and offers much better value. read more

This company is a joke! The lack of communication skills and customer service is appalling. Don't trust them with your home, as a renter and don't bother staying in one of their POORLY managed properties. You will surely be most disappointed. read more

I am so disappointed by this company! They are SO DECEPTIVE! WATCH OUT! I would be very careful to use them. I looked up and inquired about one of their properties that was listed on Homeaway. The property was listed with my specific dates indicated as $937/night. So, I inquired and they were "happy to confirm" the availability of the apartment for more than $1500/night! So, I called to find out about this huge discrepancy (nearly twice as much as listed!). The travel representative, Kat, told me nonchalantly that Homeaway cannot provide accurate pricing for the properties. That it is unable to do so despite the specific dates being input. They said that the prices on Homeaway are merely an average of the cost of the places. They are much less in February for example and more in the summer. So, the prices you see are the average. Huh? What? They can't provide specific pricing for the dates one inputs? That is nonsense. What is the sense of having any pricing at all when the actual pricing is SO vastly different than the one they lure you in with? This is NOT a Homeaway issue as far as I can tell. I booked another property on Homeaway, not managed by onefinestay.com, for the price that came up when I searched my dates. This is a very deceptive and dishonorable practice. I would never ever use a company that operates this way. Horrible. They should be ashamed of themselves. Homeaway, do you support such a practice? You should ban them from advertising on your site. Despicable. read more