I had a surprisingly pleasant experience at Navy Federal (West Covina). The Staff Member (Kim)…read morewent above and beyond. Kim assisted my issue professionally, efficiently, and kindly. Kim spoke in a friendly tone with an exceptionally bright smile that's usually reserved for Disneyland. I arrived at Navy Federal (West Covina) on Friday (around 4:50PM - Near Closing Time). It's located at the Eastland Center, so the lot is big. Parking is easy. As mentioned, I was helped by a wonderful staff member (identified as Kim). My Navy Federal Card had been tearing/ripping lately from constant use, so on a whim, I entered the business to ask about a card replacement. Kim fixed my problem within a three minutes or less. FAST!! Despite the soon-to-be arriving closing time, Kim offered to quickly tape up my Navy Federal card. Then, once that didn't work, Kim immediately checked my ID and handed me a brand new replacement with no charge. Throughout the entire process, Kim's demeanor felt welcoming, friendly, and exceptional. Regarding the location, Navy Federal (West Covina) felt very clean and very safe. There's plush seating. And the process felt seamless. Thank you, Kim!

Service was good and friendly. I made a deposit and it was a smooth transaction. Location was…read moreclean & mueller was Very friendly.

Marisol the bank teller is not very helpful and has an attitude, needs more customer service…read moretraining, I've ebeen going to this credit union, but its my first time to see umfrienly bank teller

I need to start with that I have actually never been inside this location but I have used the ATM…read morethat is located outside. It's not a busy location so I always like to stop by at this ATM... I have not had any issues finding parking. Unlike other ATM's, this one does take checks. Unfortunately this place DOES NOT have a drive thru. At this location, there's a few fast food restaurants, coffee shop next door and a Target across the street.

Honestly, have to change my opinion on these guys. Got two cars from these guys and one of them has…read morea bunch of oil leaking all around the engine. I should've had a mechanic check this one before I purchased. Can't even get a proper engine inspection from these guys before selling what a joke.

I like this place because they don't swarm you and use high pressure tactics. The process is very…read morestraight forward with no hidden dealer fees.

High compliments to Stephen A. At the Claremont office for his outstanding customer service. He…read morespent time with my husband and I, providing thorough explanations and definitions. Stephen was professional but also personable!!! In our opinion he is a valuable employee and has great experience and knowledge!! Thank you Stephen.

I have mixed feelings about FCCU. They do offer a variety of services to fit everyone's needs;…read morebanking, saving, CD, mortgage and auto loans. On top of that they provide a concierge of sorts for purchasing your next automobile. My only concern was one of the staff members didn't seem very knowledgeable and made numerous mistakes on one of my auto loans; I financed a new auto loan and I refinanced another loan to include MB (Mechanical breakdown) kinda like an extended warranty. These two loans were a nightmare and I would definitely consider a different location, she was very nice but not knowledgeable or thorough.

They are amazing! They helped me with all my family's accounts! They were patient, informative and…read moreknowledgeable.

Great staff. Professional help from Argelia.Thanks Argelia. Really recommend Foothill Credit Union.read more

On May 18, 2026 while visiting Arrowhead Credit Union on grand in chino I witnessed a very…read moreconcerning situation involving one of your employees and a customer. The customer was yelling, cussing, calling the employee names, and becoming increasingly aggressive while she remained calm and professional throughout the interaction. What concerned me most was the lack of protection and support for your employees during the incident. There appeared to be no physical barrier or safety measure between the customer and the employee, and although a security guard was present outside, he did not intervene, attempt to de-escalate the situation, or ask the individual to leave. As the customer became louder and more hostile, it was upsetting to see the employee left to handle the situation alone. I understand businesses want to create a welcoming and personable environment for customers, but employee safety should also be a priority. Situations like this can quickly escalate, and employees should feel protected and supported when dealing with abusive or threatening behavior. It was honestly very difficult to witness such disrespect toward this young woman and your staff. I hope additional measures can be considered to better protect employees and ensure they feel safe while at work.

Opening January 12, 2026! Opening January 12, 2026!…read more 12-15-25 Monday - This shared network's ATMs are NOW OPEN! Finally a branch nearby! No more long drives.

I recently applied for an auto loan through SchoolsFirst FCU and was disappointed to learn that my…read moreapplication was denied. I understand my credit history reflects some difficult years. Like many people, I lost my job during COVID and also went through a separation, which created financial challenges that took time to recover from. Since then, I've worked hard to rebuild my life and have recently secured a stable new position that allows me to meet my obligations and move forward. What disappoints me most is that despite explaining my circumstances and providing information about my new employment, it feels like no one was willing to look beyond my past situation or help find a solution. As a member, I hoped my credit union would take into account not only where I've been, but also the progress I've made and the direction I'm headed.

Every time I go into schools first they really make you feel like they care. I appreciate their…read morepatience and service so glad that I switched from Wells Fargo to schools first amazing Credit Union.

Best experience Best…read moreexperience I love my car Emilio jr. is way better then Emilio Sr.

Best service ever!! Emilio is so nice and attentive, if you are looking to buy from small…read morebusinesses, this one is it!! They will give you a great deal and accommodate to your needs! TOTALLY RECOMMEND!!