Great service. Thank you for taking your time with me and Guiding me through the process.

I worked with The Agency, LLC for tax preparation services over the past two years and communicated directly with, the owner. I paid funds that were intended to be remitted to the California Franchise Tax Board (FTB), and I received written confirmation from Alfred acknowledging receipt of that payment (which I documented via screenshot). Weeks later, I began receiving past-due notices from the FTB stating that no payment had been applied. After contacting the FTB directly, they confirmed they had no record of payment. Despite my documented proof that the funds were received, I was given repeated assurances from Alfred and team over several months that the issue was being handled, yet I was never provided a claim reference number or documentation confirming that payment had been made despot me asking multiple times. As the FTB deadline approached, Alfred told me my funds would be sent "Thursday or Friday," even though the deadline was that Saturday, leaving virtually no margin for error. When that deadline arrived, Alfred sent an email citing a family emergency along with an unsolicited photo showing a bleeding head injury as reason he couldn't send my requested funds back. I found this inappropriate and unrelated to resolving a business matter involving tax funds and a state deadline. Ultimately, it was only after I clearly stated I would proceed with legal action and formal reporting that the funds were finally returned, allowing me to pay the FTB directly and avoid further penalties. It should not require this level of escalation to resolve a tax payment issue. Alfred is very charismatic, which initially builds trust. However, based on my experience, I strongly encourage anyone considering this firm to reconsider. Note: I was repeatedly referred to as a "VIP client," which created an expectation of professionalism and priority handling that was not reflected in how this matter was ultimately addressed This situation was prolonged, unnecessarily stressful, and avoidable. read more

Had the pleasure of Alfred doing our business taxes and he was quick, efficient and trustworthy. We found our CPA! Ps The coffee was delish! read more

Untrustworthy, dishonest, and financially irresponsible -- steer clear. Alfred Cornejo II, the owner of The Agency LLC, owes me a hefty sum of money and has repeatedly lied about when -- or if -- he will ever pay it back. He sets deadlines, breaks them, dodges accountability, and piles on the excuses. This behavior isn't just unprofessional -- it's blatantly deceptive. If you choose to do business with The Agency LLC, be prepared: you will more than likely end up in a court battle trying to recover what you're owed. Alfred operates with zero transparency or integrity. He does not honor agreements, and his word means nothing. Do yourself a favor -- run a full background check, verify every credential, and think twice before trusting this company with your time or money. I'm sharing this so others don't suffer the same financial and emotional frustration I've endured. read more

Everything amazing is here at the Agency. The Agency is the 2025 get smart. You can have everything you want. They share their knowledge. The team is extremely professional. They are available on the weekends. Alfred is a unique and peculiar individual like no other. He has a great team of people he shares so much love for God and you know that from The way they speak and the way they treat you thank you guys for being there for my family so appreciate it more than you know. read more

I'll start off by stating that Alfred and his team of professionals are hands down the best Tax preparer's I have ever had the pleasure of doing business with. Accommodating and kind... they ARE NOT a cookie cutter Tax service and treat you like a human being. I'll give you the Bullet points: * PROFESSIONAL!!! these people know what they are doing!! They sit with you and take the time to discuss the nuances of your particular tax situation. * Accommodating!!! I literally ran in last minute and Alfred immediately scheduled me. Go see them. They will take care of you read more

The Agency is the best! Alfred and his staff are very professional, friendly and accommodating. I have been going to Alfred and Pearla many years for my tax preparation, I value their expertise. I have referred many family members and friends. I highly recommend The Agency LLC. read more

Got my taxes done with Perla yesterday and I could not have been more pleased with the level of service and professionalism from everyone at The Agency. From the moment I reached out to inquire on getting my taxes done, Alfred and his team were quick to respond and schedule me in for an appointment. The same level of service was provided when I walked in, making me feel very comfortable with who I now choose to do my taxes. Thank you to everyone at the Agency! read more

This place is awesome for doing your taxes and fast service a great help the girl at counter was very nice offered me coffee chips and water while I waited and called me the next day once my taxes were ready and completed I don't think any other tax place would offer such a great service amen can't wait for next year they are kind and feel like family ... read more

I called Alfred so he can help me fix my credit. He got all the info he needed. So he can check my credit and get an understanding what's going on. Once he saw my credit score and my history. He told me my credit was good and gave me pointers how to make my score go up. It's rare to find honest people. I would defiantly recommend the Agency. It all happened in two days and all I paid for was to get my credit scores form all the agency's. I also appreciate the thank you card in the mail . Class act read more

Have been coming to The Agency for years, not only for tax preparation and filing, but for any and all financial advice and consultation. Cannot express enough how Alfred and the team here are some of the most honest and trustworthy experts in the field and are the only people I will ever rely on with my finances. From the first moment you walk in the door you will be treated like family as opposed to just another client. If you are seeking help with your taxes, credit, or any financial advice, this is definitely the place! Thank you so much Agency team for the previous years of help and those which are to come! read more

I've been filing my taxes with The Agency for the last 7 years and there is no one I trust more than Alfred. Everyone in the office is amazing and so friendly, but more importantly, knowledgeable and efficient. I've never had any issues with my tax filing, which is very reassuring, and I have complete confidence in everyone there. I'm not even local to the area and my tax filing couldn't be easier. Thank you to everyone at The Agency! Your dedication to your clients and expertise in what you do is greatly appreciated! I highly recommend The Agency to anyone and everyone. They will definitely take care of you! read more

I found The Agency through Yelp. Spoke to Alfred regarding income tax inquiries but I also had other questions regarding 1031 exchange. Alfred and team doesn't handle 1031, however, he was able to link me with other professionals who took care of business for me! Alfred's genuineness and willingness to help a total stranger, me, made me feel comfortable and I will be using their services when applicable! read more

I can't speak highly enough about The Agency. They really helped me out in a time of need. For nearly 20 years my taxes were done by the same company and unfortunately my tax advisor/CPA passed away unexpectedly during last tax season. I had no idea where to go and most of my family was in the same boat. As I scrambled to find someone who could help me in the little time I had left to file my taxes I was either turned away or told I would have to pay incredibly more than I ever had for them to file my taxes. My mother was referred to The Agency by a colleague and was very pleased with their services so she referred me to them as well. Not only did they squeeze me in weeks before the filing deadline, but they were very fair with their fees and took the time to thoroughly assess and explain the details of my filing. I highly recommend them and will continue to use their services in the future. read more

I called The Agency for advice on a big purchase I was going to make, and the best way to go about buying using my credit. Alfred answered the phone, and walked me through step by step on how to get the best deal I can, in the most efficient time, and also explained how to maximize my credit utilization rate to increase my credit score and keep it high. I super appreciate the advice he gave me and can tell he was a super solid guy, and was genuinely trying to help. I'll def. be going back to him for all my tax and credit needs. read more

Worst experience I have ever received I asked for my money back numerous times because it was not helping me and seemed to be just making it worse. I never got any response until my husband called and everything on the report was wrong. Still waiting for my money to be returned for my husband and myself! read more

Miss Jennifer is a very knowledgeable representative and has provided me with superb customer service. She is very helpful and always assists me with kindness and a great attitude. The Agency is lucky to have a worker like Jennifer! read more

I just wanted to take the opportunity to say I had such an amazing experience at The Agency LLC. The was a girl named Jenny there who was so friendly and helpful. I would recommend anyone interested in their services to go and know that your getting the best service. read more

Have been going to this Establishment for the last 10 years. Although I only get to see Alfred, Perla, and Staff once a year, it's always an honor, and esteemed privilege to do business with these fine folks at The Agency! They offer a plethora of financial services. Never had return audited. they always give me great advice ! Truly great people, give them a try, you won't be disappointed. 5 stars! Best Regards, Earl A. White read more

This review is long overdue. The process on starting up an LLC can be really daunting for a person going through this for the first time. I was confused and frustrated having to sift my way through all the reading material just to start my own LLC without fear of doing something incorrectly that could impact me down the line financially. A coworker hearing my frustration recommended me to Alfred at the Agency to start my LLC. Let me tell you, Alfred did not disappoint. He was very professional, knowledgeable but more importantly able to help me understand and guide me through the whole process. He took the time to break down the technical terms into plain English and actually teach me so I understood what I was signing up for when creating my LLC. In short, contact Alfred over at The Agency for all your business needs. You won't regret it. read more

I'd like to thank Alfred and Perla for all of their help over the years regarding my taxes and other areas. The Agency team is efficient and knowledgeable in the tax process, credits available, and overall being able to walk me through each year changes in my taxes. I am so grateful to know Al for many years and I've trusted him and his team over the years to complete my taxes; based on my experience I wouldn't go anywhere else. I know that when I go to Al and Perla they will give me honest opinions and will they will help inform me and guide me the best way they can. They are very efficient at completing my taxes every year and I would recommend anyone I know and others to get their taxes done with them. They are also always available for any questions I may have which I truly appreciate them for. Thank you Al and Perla! read more

As a mortgage lender it is very hard to find a reliable and trustworthy credit repair company...However, The Agency, LLC is the anomaly...consistent, reliable and trustworthy. They have helped me fix my personal credit and are also the company I refer my clients to! Get your taxes done here too. Staff is great, have worked with Perla and Alfred. read more

Highly recommend this spot Everybody there is very professional and easygoing. They made the process of doing your taxes very smooth. I will most definitely be coming back next year. read more

I can just best credit agency to help you fix your credit My credit has gone up and just very happy I will be back in track soon

Excelente lugar muy buen servicio especialmente por Jenny muy amable chica llena de ganas de trabajar inteligente y movida gracias por tu ayuda read more

My family has been coming to The Agency for so many years that I don't even remember. They've always been able to maximize our tax returns quickly and without issue. We've even had a few issues with the IRS, and they've been able to handle everything easily. Even during the pandemic, they were able to seamlessly transition to help us with everything electronically. I definitely would recommend them for anything tax related. The entire staff is awesome, but a special shout out to Perla and Alfred! read more

best place Get ur taxes done here they will treat you nice and will tell u things how it is. read more

If you need your taxes done I recommend stopping by here! Great customer service and I mean top notch! Very fast and experts in their field. Alfred made sure his team took care of me and I was comfortable the whole time. Not to mention they have an amazing coffee machine that makes drinks just like Starbucks! Great people who love what they do and serving their community. Wouldn't trust anyone else. read more

I have been coming to this place for many years not because Alfred and the team offers the best coffee but because the entire team are extremely knowledgeable and professional. The service quality was truly exceptional, I can't wait to come back next year. read more

I've been coming here for about 4 years now and I will definitely keep coming back! The environment is very welcoming and the front desk receptionist is very attentive and super friendly! Perla is our tax preparer, she's extremely knowledgeable in what she does that it's simply a pleasure to have my taxes done through her. She always makes sure to get us our max refund and my husband and I appreciate her for that! Thank You staff at The Agency for always giving us that A1 service! read more

We have been doing our taxes here for about three years. Alfred is helpful/knowledgeable and makes the process fast and efficient. Definitely recommend. read more

I'm a realtor and my buyer was having issues with his credit so we contacted The Agency LLC. Within a few months his credit score was over 700 (was low 600's) and we were able to move him into a home! Thank you read more

I've known Mr. Cornejo for many years. From my experience dealing with him in real estate business or credit repair, he is one of a kind. He has always came through and gone the extra mile to help me or one of my clients. His teams integrity and commitment to their work is what makes this office different from the rest. read more

I started coming to The Agency about 5 years ago and ever since the 1st time I never looked anywhere else to do taxes. The professionalism here is 2nd to none. Any and all obstacles that I've ran into throughout the years has never been a problem or too much to handle for this Tax office. I continued to show my loyalty here because of the agents that always come through for me. I would highly recommend coming down here and seeing for yourself. Great thing is they also do credit repair so that's always a thing to consider when your getting your finances in order. Trust me you won't be disappointed! read more

This is my second year coming to the Agency. Perla is my tax preparer and she's awesome. They get you in and out. The office is clean. The receptionist is the sweetest! Will definitely continue to come here every year! read more

This is my 3ed year coming back to The Agency to file my taxes with Pearl. I've had no issues and if I have any questions she is always informative. I trust her knowledge and her work. I highly recommend this location, a plus is that they have really sweet receptionist :) read more

We have been coming here for years. They are very helpful. We appreciate they're expertise. Thank you, see you guys next year.

Highly recommend Alfred and The Agency LLC. I entrust them with all my credit challenged clients.

The Agency is by far an amazing team with humble and knowledgeable individuals. My husband and I have been doing our personal taxes and business taxes for several years and feel confident that Perla and Alfred will always assist us to the best of their abilities. If I'm doubt we ever have an questions or concerns they are always a call or email away with a speedy response! I highly recommend "The Agency " read more

Never a disappointment with the service. Very tentative as soon as I walk in I was greeted and offered a beverage to drink. I was in and out of there without any issues. I been doing my taxes here with Alfred for 8 years. And I wouldn't go anywhere else. Highly recommend, give them a chance. read more