Ivette P, the relationship manager, is customer service excellence "period". The Lomita location…read morehas a "customer first" energy in everything they do. The staff is the best. Since September 2025 we have enjoyed banking with the ease of doing business with a senior citizen who is old school orientated. The money saved using the products SBCU provides is amazing. Even when stopping by the PCH main office, the quality of customer service was maintained with a "yes we can" and a smile. Been to most of the big financial institutions here in the South Bay, NONE can compare. Just visit them, "period".

Desi @ the Lomita Branch is probably the best teller I ever had the opportunity to talk to…read more She helped me with a money market account transfer. She explained to me how the savings account was not as effective as the money market. I was very pleased. I started earning right away. I give Desi 100% customer satisfaction. Robert ichikawa 310-351-3150

Sebastian, Alejandro, Javier, & Miguel are game changers and made the deal happen for me! We took…read moreour new to us family vehicle home last week. The Purchase was effortless and quick (took 30minutes or less to do the paperworks). Hertz gave me 7 days to return the vehicle in case I was not satisfied with it. Well, It's been a week now since owning the vehicle and so far everything's been running good without any issues. Happy to say we got a keeper! So it turns out that the vehicle we were interested in did not work out with the previous buyer who bought it impulsively. Sebastian kept in contact with me to let me know that the vehicle would be available for purchase again. Alejandro & Javier assisted me on the day of sale. Miguel, the manager, spoke with me personally and made sure I was satisfied with my purchase. Because of these guys, my faith has been restored. I recommend them and will for surely be buying a vehicle with Hertz again. Thank You so much fellas, keep up the good work!

Be forewarned. Get a vehicle inspection from an independent source before purchasing an automobile…read morefrom them. It's on you to do this. I would advise purchasing the extended warranty, but they will lower the price with some pushback. As soon as I got home with my car, one of the headlamps was not working. Turns out to be a technician fault, as the connector plug was removed during the engine cleaning process before putting the car on the lot. Always ask questions for a full demonstration of all mechanical and electronic systems. These are fleet (rental) vehicles, so their history is unknown, but they do a good of servicing while in their possession. Once you purchase a vehicle, you'll be directed to a 3rd party provider for service. They won't tell you this until you have an issues and request support. I'm not disappointed with the vehicle, but honest up-front should be a priority.

Dino and his team provided truly outstanding service from start to finish. They took the time to…read morelisten to my needs, preferences, and priorities, and guided me through the process of deciding which Lexus was the right fit for me--not just making a sale. Their knowledge, patience, and attention to detail made the entire experience stress-free and enjoyable. Dino never rushed the process and made sure all of my questions were answered thoroughly. His team was equally professional, responsive, and supportive every step of the way. I left feeling confident, informed, and genuinely excited about my purchase. If you're looking for a car-buying experience that's honest, personalized, and high-quality, I highly recommend Dino and his team. They set the standard for what exceptional customer service should look like.

Took our 2025 RX500h in today for the rear camera safety recall and was provided a courtesy vehicle…read moreto run errands throughout the day, thank you for the wheels. The person helping us with the loaner vehicle was nice and thorough, I forgot their name but very nice. Fernando was our advisor and helped us get that safety recall handled, thank you for taking good care of us. Also because our car is fully wrapped in PPF, he had the guys hand wash it instead of sending through the carwash. Overall experience was top notch. Entire service team seems to be on the same page of providing Lexus style (luxury) service to their customers. Nice teamwork!

Not a bad experience! I am happy with my car I bought last year. I got a good price and it had low…read moremileage. They could have done a bit better on price, the car does have some cosmetic issues inside we didn't discuss (cigarette burns in fabric). My car also sometimes has a weird smell from the AC unit on start up. I would check this place out again for service. I do wish they had a loyalty program or a deal for writing a review on Yelp or Google Reviews.

Details matter. More…read morespecifically getting details wrong matters. I came to Martin Chevrolet for my first service. In theory, you go to the Dealer for the most knowledgeable and professional services. My expectation was high. When I picked up my AEV version AT4X, I was not provided the multipoint inspection sheet as noted on my paperwork. So, I turned around and asked for the sheet. (First red flag) My first question was did you reset the oil life monitor when you changed the oil. The service advisor said yes. When I asked why that was not checked off, he replied thats not printed on the form. (I guess second red flag) I left Martin Chevrolet worried about the quality of service given to me, but I was busy so I left. Once I had more time to review, I noticed they marked Tire PSI at 40. Did they fill the tires to 40 PSI? Thats actually the wrong tire pressure! Manufacturer recommends 38. (Details matter) Then, in writing up this review I remembered I had damage to the rear right shocks on the truck. No mention or documentation of anything anywhere. Is that actually an issue---- honestly I suspect not, but I also expect they missed it. While none of these items represent anything major, the lack of detail and precision is worrisome for a Dealership. I will see how they respond when I ask for clarification. In the meantime, Where should I go for top notch auto service? Its clearly not Martin Chevrolet.

My State Farm agent referred this spot to me to sell my truck. Consignment was needed to make more…read moremoney on it. From the start they were very professional, communicated very well on how it all works and sold my truck within 2-3 weeks for what I needed! I'm still in shock it's paid in full! Thanks so much I'll use you guys again for sure!

Zach and Brad are awesome, period! Go here if you want a deal on a high quality used car. I…read morerecently bought a used Tesla Mosel S and it's phenomenal inside and out. Couldn't be happier, plus the experience was effortless.. thank you Hermosa Motors!

HARD TO REACH BRENCH It started in a parking lot--one of…read morethose shared ones where different businesses sit next to a bank. Nothing unusual. Just another day. I saw an envelope lying on the ground between the cars. At first, I honestly thought it was trash. Something a bank customer had dropped and didn't care about. I almost ignored it and kept walking. But then something in me--my instinct--kicked in of order. I looked around. So I picked it up, thinking,Who could be this messy person I'll just throw it away later, and put it in my pocket so I can do it right away Then I went diration to the bank and got busy with my own business. And just like that--I completely forgot about the envelope. It wasn't until I was far away, already heading home, that it suddenly hit me. The envelope. And I even asked myself, "Why didn't I just throw it away at the bank?" By the time I got home, curiosity got the better of me. I opened it. Inside, I found a paper, some money, and a smaller envelope with handwritten numbers. I counted $140. But on the paper, it looked like 740 was written down. That's when my thoughts started going somewhere deeper. This might be someone's missing portion of rent money. This person could really need this. It didn't feel like trash anymore. It felt important. So I picked up the phone and called the bank. The first person I spoke to didn't take it seriously. She said something like, "It's your lucky day," almost like I had just found free money. That didn't sit right with me at all. Lucky day? No. That didn't feel right. I called again. The second person told me that someone had already come in asking about lost money. That made me pause. Because at that point, I was already far away from the bank. So now I'm thinking--how does that line up? I called a third time and asked them to contact me if anything came up. But now my mind wouldn't stop. What if they're not telling me the truth? What if someone really needs this and it never gets back to them? What if I just keep it--and it was meant for someone struggling? That didn't sit right with me either. So I made a decision. I got back in my car and drove all the way back to the bank.It wasn't convenient. It took time. It was honestly a pain in the neck after everything I had already done that day. But I walked in--and I handed the envelope over with the question if not someone claims it if I get it back. So I got the answer Someone claims it already. I made sure that's the person on the phone told me the truth...so I was confident to give it to the bank manager assistant. But not without giving me the name good it isn't a high amount but for other it is. No direct banker only call center what are only can talk to the bank. So far so good.

Well it's finally happened.... lost the wallet with EVERYTHING that you can imagine inside of it…read moreyesterday. I mean everything too. First order of ops was to cancel all plastic-like...NOW! That meant both my Navy Fed personal and business cards-among others. So I came into the only branch for miles and miles around with moms in tow. This review is strictly concerning Navy Federal and the Immaculate Reception/ Hail Mary experience I just received in there. Trust me folks when I say I'm no one special, but I sure came out feeling like the son of Jeff Bezos or Bill Gates-with some added melanin quite naturally! So the line to see a teller was practically outside the door. The presence of a Billy Dee Williams (that's a compliment by the way) looking armed security guard kind of smoothed things over, just in the event that hot tempers and hot heads would get too annoyed at what awaited them-a long, long, long line! The line was for a litany of things, ranging from the need to get a new ATM debit card like myself to any number of other issues that the client needed to have taken care of. Luckily enough, I ran across Lauren, who was for lack of a better phrase the ground traffic controller here! When she had a few seconds to breathe, she politely informed me that I could take advantage of an option within the Navy Federal app that would in turn allow her to go and print out a replacement card immediately! In less than 5 minutes I was out the door! Lauren is clearly the CSA or customer service all star of this experience. Thanks Lauren, you are the epitome of class, efficiency, and someone with a heart, and repped the NFCU brand in a top-tier performance!

I had a great experience buying my car from Jim's Auto Sales. One thing I really appreciated was…read morethat I have a specific way I like to communicate during the car-buying process, and they fully respected that. No pressure, no games -- just straightforward and professional. Nami and Nader were both incredibly kind and helpful throughout. There were a few sticking points in the deal (sorry, Nader ), but they were patient, worked through everything with me, and ultimately got it done. That kind of flexibility and attitude goes a long way. They even drove the car to my house -- truly concierge-level service. I was honestly very impressed, especially for a local dealership. Special shoutout to Nami, who is an absolute legend. Even after the deal was done, he continued to help me with a few post-purchase things, which you don't always see once the paperwork is signed. Highly recommend Jim's Auto Sales if you want a smooth, respectful, and genuinely helpful buying experience.

I had an appointment and drove an hour to this dealership, only to be treated very poorly. I had…read morebarely gotten out of my car before the first question I was asked was how much I still owed on my vehicle. When I politely declined to answer, he refused to even inspect my car or make me an offer. The guy came across as rude, cocky, and more interested in my loan balance than the actual condition of my vehicle. It was a complete waste of my time and a very disappointing experience. I would not recommend this place based on the way I was treated.

Really positive experience here where my van search of 4 weeks ended with an immaculate 2003 Honda…read moreOdyssey with just 117K miles on it. Danny was super helpful and patient, never pushed financing, even came with me to my credit union. I mentioned the carpet underneath where the back bench folds in as the only thing dirty (normally hidden). They washed it for me. This place went the extra mile and gets 5 stars from me.

Horrible experience. I had an accord that had a damaged door due to an accident. I went in for a…read moretrade in on a dodge charger that was on sale for 6000 so i when i arrived the guy said it was 9000 cause i wasn't paying it all cash. He also wanted me to pay for the accords dented door. Wtf? Why would i pay you 500 bucks to fix a door on a car i dont want? After refusing paying for a door the owner told me to grab my stuff and get out. He said he didn't want to do business with me.