*Not recommended.* I spoke with a loan officer who specializes in construction loans, and the…read moreexperience was deeply unprofessional. He spoke at an overwhelming pace, used inappropriate language throughout the conversation (including repeatedly saying "f*** it" in a dismissive tone), and responded to my clarifying questions with condescension--asking "don't you remember?" rather than actually helping. I had a similarly negative interaction with another representative from this company about a year ago. It might be a coincidence, but based on my experience, it feels like dismissiveness and hostility toward potential clients is a feature--not a bug--of their customer service culture. I won't engage with a business that treats people this way.

I am beyond grateful to Ashley Donkin for her unwavering assistance in helping me buy my first…read morehome. As this was my first time going through this process, I wasn't sure what to expect, but I had heard such horror stories and warnings from other homeowners in my life when it came to greedy mortgage companies and ineffectual mortgage loan officers. My time with both Evergreen and Ashley couldn't have been further from that. Ashley very patiently explained every little thing to me (often more than once), was available via multiple modes of contact (many times late at night via text), and, I firmly believe, had my best interest at heart. I had contacted other home loan institutions prior to receiving the recommendation to try Ashley at Evergreen from my realtor, Jason Wasinger, and my experience with everyone else was less than satisfactory. Upon being put in contact with Ashley, I immediately knew that I had found the loan officer I wanted to work with--she was so kind, caring, understanding of my situation, and willing to work with whatever I threw at her. She remained an almost daily point of contact during my home hunt--she didn't disappear when there were no new updates, or lose faith in my home buying process. She was willing to work with my technology-illiterate parents when it came to receiving certain documents from them, and did so very graciously and patiently. Ashley listened to my needs and requests and did everything she could to make my dream of buying a home a reality, and for that, I am eternally grateful. To make matters more complicated, we started working together during the initial concerns of the COVID-19 outbreak, when the world seemed full of uncertainty. I can say, with absolute seriousness, that having Ashley on my team during this stressful time helped keep me grounded. Buying a home is considered one of the top ten most stress-inducing life events (as I'm sure you are aware), and doing so during a pandemic doesn't make that any easier. But with Ashley, I knew I was in good hands, and that I had nothing to worry about on the finance front and could focus on taking care of my family and friends. I really can't say enough good things about my experience with both Ashley and Evergreen. I have already been singing her praises, and will continue to do so to anyone who will listen to me. I feel truly lucky that I had her on my side during this time. I am so thankful to both her and Evergreen for their support, and as a result, I am a customer for life.

Even though I don't bank here I applied for an auto loan on line. What a mistake. Poor…read morecommunication from the lending specialist and she failed to meet my desired timeline for the car I hoped to purchase. I found a much better option at the same interest rate.

Great service Got my auto loans from them 3 times and the…read morerate is great, they have many branches in town

I will happily change this to a 5 star review once they allow different payment options than once a…read moremonth / in full. It's common knowledge that splitting up mortgage payments into twice monthly allows one to pay off a mortgage quicker, as it hits more of the principle and ends up being 13 months of payments by the end of the year. Also and simply - it eases the burden of the first of the month my allowing it to be spread out through the paychecks. Guild refuse. Apparently, according to customer service reps, the stakeholders / investors (read : bosses) refuse even though it's been requested by many in the company and customers request it all the time. There is no reason for this other than greed. The folks at the top want to make more money at the expense of those who have a loan w them. I call bullsh*t. We don't need more greed in the world right now, we need people who willingly do the right thing because it's helpful and kind. Guild - do the right thing. Quit being greedy. Be cool. Let me know when you change this policy and I'll write you a glowing review. Any other guild customers pissed about this? Only way to get them to listen is to do stuff like this. Nick

Stay away from Mark Snow. I'm sure he is still screwing people over, he has been at 3 different…read moremortgage companies in 5 years, business might be better if he had more integrity.

I highly recommend Kerry Greenwald and his team at Creekside Mortgage if you are considering buying…read morea home or refinancing your current home. Absolutely professional and kind, consistently transparent and collaborative. When I refinance my home, I will without a doubt be reaching out to Kerry and Nicolle at Creekside!

Creekside was the best I could've asked for! We worked primarily with Sami and she was the nicest…read moreperson and cared deeply about making the whole home buying process as easy as possible. I would recommend Creekside to anyone buying a house!

My folks had the pleasure of working with Matt in the past and now I've had that pleasure. Matt is…read morekind, thorough and very knowledgable. Matt has made this a pleasurable and easy experience for us. My son is about to purchase his first home and I'm placing him in Matt's hands knowing he's about to have one of his best experiences!

Matt has been a great lender for my Realty Pro clients. He answered every phone call in a timely…read moremanner, he helped them research several different ways to decide on which loan fit them the best. Then during the process, Matt stayed on top of the details for them throughout the purchase. Thanks Matt!

This branch is disgusting. Nothing against goodwill, but it just looks like goodwill opened a…read morefinancial services branch. So dreary. Poor souls that have to work in there. Experience was super uncomfortable. Had to open a new business account fast for bookkeeping reasons.... Can't imagine I'll stick with them long term.

Set up a basic checking account with them. Amazing customer service from Preston, the gentleman who…read moreopened the account for me. He deserves a raise and employee of the year. He went over and beyond giving great customer service. Thank you Preston for the good experience with you guys.