*Not recommended.* I spoke with a loan officer who specializes in construction loans, and the experience was deeply unprofessional. He spoke at an overwhelming pace, used inappropriate language throughout the conversation (including repeatedly saying "f*** it" in a dismissive tone), and responded to my clarifying questions with condescension--asking "don't you remember?" rather than actually helping. I had a similarly negative interaction with another representative from this company about a year ago. It might be a coincidence, but based on my experience, it feels like dismissiveness and hostility toward potential clients is a feature--not a bug--of their customer service culture. I won't engage with a business that treats people this way. read more

I am beyond grateful to Ashley Donkin for her unwavering assistance in helping me buy my first home. As this was my first time going through this process, I wasn't sure what to expect, but I had heard such horror stories and warnings from other homeowners in my life when it came to greedy mortgage companies and ineffectual mortgage loan officers. My time with both Evergreen and Ashley couldn't have been further from that. Ashley very patiently explained every little thing to me (often more than once), was available via multiple modes of contact (many times late at night via text), and, I firmly believe, had my best interest at heart. I had contacted other home loan institutions prior to receiving the recommendation to try Ashley at Evergreen from my realtor, Jason Wasinger, and my experience with everyone else was less than satisfactory. Upon being put in contact with Ashley, I immediately knew that I had found the loan officer I wanted to work with--she was so kind, caring, understanding of my situation, and willing to work with whatever I threw at her. She remained an almost daily point of contact during my home hunt--she didn't disappear when there were no new updates, or lose faith in my home buying process. She was willing to work with my technology-illiterate parents when it came to receiving certain documents from them, and did so very graciously and patiently. Ashley listened to my needs and requests and did everything she could to make my dream of buying a home a reality, and for that, I am eternally grateful. To make matters more complicated, we started working together during the initial concerns of the COVID-19 outbreak, when the world seemed full of uncertainty. I can say, with absolute seriousness, that having Ashley on my team during this stressful time helped keep me grounded. Buying a home is considered one of the top ten most stress-inducing life events (as I'm sure you are aware), and doing so during a pandemic doesn't make that any easier. But with Ashley, I knew I was in good hands, and that I had nothing to worry about on the finance front and could focus on taking care of my family and friends. I really can't say enough good things about my experience with both Ashley and Evergreen. I have already been singing her praises, and will continue to do so to anyone who will listen to me. I feel truly lucky that I had her on my side during this time. I am so thankful to both her and Evergreen for their support, and as a result, I am a customer for life. read more

Evergreen Home Loans - Mortgage Lenders Near Me - Vancouver, Washington

Evergreen helped me refinance my mortgage. The best thing was that I was able to sign most documents from home and had to be within 6 ft of someone only for signing the closing paperwork. Masks were required and a plexiglass shield was placed between me and the notary. I threw Dawn Bell a curve ball very late in the closing process but she handled it with true professionalism. We were able to work through it and get the loan closed. Kudos to Dawn and her staff for making things happen! read more

Marcia is the textbook example of a perfect loan officer. My husband and I haven't used a lender other than our bank for the past 4 homes we've purchased, so we were hesitant to branch out. From day 1 Marcia was so kind and patient with us as we went through the process to buy our forever home. The market is very extreme and we had to be quick during the buying process. Marcia stepped in to help liaise with other members of our buying/selling process and went above and beyond with her duties. We will definitely recommend her and her team to our friends and family for their future lending needs. read more

Leslie and her team are amazing. They treat you like you are family and make sure that you get what you need in a timely manner. They are quick and efficient and do everything in house which is nice. This was my second time using Leslie and her team for my mortgage needs and at this point, wouldn't even consider ever going to another company. read more

We closed early on our home because of Evergreen Home Loans amazing service and willingness to do whatever it takes. Everything was super easy and quick and electronic. I didn't even have to step foot in their office even once if I didn't want to and for a person on the go like me it was nice to have a professional and fast service that was convenient and on the go using the latest and best technology. They have a amazing team and helped me through all the steps and answered my many questions. I would recommend them to anyone and everyone! Thanks Girard team! read more

Excellent service, knowledgable and very personable. Leslie sends out holiday cards and a nice calendar magnet each year, too. read more

I am so grateful to the folks at Evergreen Home Loans !!!! I was trying to refi my home mortgage -- Susan at Evergreen walked me through the process and I was able to reduce my interest rate by several points !! Since I am completely "ignorant" of real estate/financial "issues" I truly appreciated Susan and her expertise!!! The whole process was so smooth and accomplished so QUICKLY, I was truly stunned !! The women at this company are compassionate, caring and professional. I cannot adequately express my gratitude for what these women did -- each step of the process was clearly explained BEFORE hand -- I knew EXACTLY what to expect (and the associated costs) before we moved onto the next "step" -- every question was quickly (and kindly) answered -- I thank God for the honest and ethical people at Evergreen Home Loans !!! -- I cannot recommend this company enough -- read more

Thank you Susan for helping us throughout this process! Susan is very kind and professional and was always guiding us every step of the way.... we definitely would not have this home without her!! Evergreen is lucky to have her and so are we! read more

I was referred to this office in hopes to gain more information regarding the purchase of my first home. I was pre-screened a few months ago and ultimately decided to wait because I was going through a transitional job period so I was recommended to wait and contact the lender after I had my new job for 30 days or more so that's what I did. I have been trying to contact this Evergreen office for over a week now and have not heard back. I was being loyal and if this is how they treat prospective clients I definitely do not want to give them business if I had a potential home loan in addition to other products/services. read more

After going to a home buyers course and talking with another lender, I became extremely frustrated at the lack of contact and no response, I was a timid home buyer that needed help! I needed financial coaching and I needed someone that could communicate on my level, remotely, and safely during a pandemic. . Justin has coached my family financially for the past year. He is funny, empathetic, blunt and realistic. I could not have succeeded with my goals of home ownership without his patience and communication. This was a difficult journey, and Justin was an amazing guide to get us into a home during a pandemic. This was one of the hardest accomplishments that my family achieved, a financial diet that took strict discipline and coaching along the way. I cannot thank him enough. Great rates, fast closing, no drama. read more

Worst mortgage lender company ever. They didn't have knowledge regarding all lending products available, we had to google the products and the loan officer In Depoe Bay Oregon asked US to send him the links! The loan officer and later the manager in Vancouver Washington tried to cover his lack of knowledge in an attempt to explain everything away by claiming "these products change and we can't keep up to date on all the changes". In fact, the clause in question hadn't changed since 2016. Furthermore, they wanted to charge money us for referring us to a different lender . Think I'm just making this stuff up? I have emails to BACK ALL THESE FACTS! Don't fall prey, there's a zillion better, knowledgeable and professional mortgage brokers out there, you don't need to settle for gross incompetence!!!! read more

Seriously such an amazing experience over at Evergreen Home Loans with the Girard team! The communication was perfect, I always knew where we were at in the process, what we were waiting on, what was coming next, it was great! The whole team works together perfectly to get the loans closed quickly and accurately! They are so knowledgeable and are happy to educate you on any of your questions or concerns. Definitely go with these guys! read more

I will recommend the Girard team to anyone and everyone. They are extremely helpful, caring and professional. A special shoutout to Paul, Leslie and Caley for their efforts and countless hours working on my complicated building loan scenario. Customer for life! read more

The easiest mortgage process we have ever been through. From our initial contact to closing the entire Evergreen team provided us with the best service ever. They keep you up to date on your loan process and respond to your questions immediately. Unlike other companies that seem to want to conduct all business via email they actually pick up the phone and invite you into their office to discuss your loan. Their professionalism, superior follow-up and excellent customer service sets them apart from other mortgage lenders we have dealt with in the past. Call them or go visit their office, hopefully you will experience the same. read more

Leslie and her team are the best! Evergreen Home Loans takes the work out of work when it comes to home loans. Our experience was the best it could be and we HIGHLY RECOMMEND Evergreen Home Loans. Thanks so much for making what is a complicated process so simple! read more

A true pleasure from start to finish. Evergreen's staff went out of their way to help and keep us informed. Having "everything under one roof" certainly helps things move along more quickly and efficiently. I highly recommend their services. read more