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Recommended Reviews - Onward Travel Solutions
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3 years ago
This is the second time I've used the service. Both times were great! The driver was on time 3am to pick us up. We only had to wait about 30 minutes for him to meet us. I did pay extra for a meet and greet but we made our way to the place he text me to meet. We sat on a bench. But both drivers were polite. The cars were clean. And they put our luggage into the boot. read more
8 months ago
I paid extra for meet and greet but the driver was waiting in the car park for my 89 year old father and not in arrivals. My father had to phone me in Spain to tell me the driver wasn't there to meet him. I phoned the driver and he parked up and went into arrivals and eventually found my father. My father has difficulty walking and needs assisted travel. read more
1 year ago
This company completely ruined my airport transfer experience and showed zero accountability for their own mistakes. I booked a taxi for 2 adults, 2 children, and 4 suitcases -- clearly stated. The pickup was meant to be at 6 PM, but they sent a taxi at 6 AM instead. Not once during the booking process did anyone ask if the time was AM or PM -- which should be standard protocol for any company handling airport transfers. To make matters worse, my confirmation email initially claimed I had no luggage, despite clearly stating otherwise when I booked. I had to call them to correct their mistake, but missed the AM/PM error they made in the process -- and they used that as an excuse to completely absolve themselves of responsibility. On the day of my flight, I had no taxi, no support, and was told I'd need to pay again for a new booking. No apology. No ownership. Just complete disregard for a family trying to make an international flight. This is not just unprofessional -- it's borderline criminal. If you're planning something time-sensitive or important, DO NOT trust this company. They are careless, dismissive, and will leave you stranded without a second thought. read more
8 months ago
Our flight arrived 5 minutes late but once we'd collected our luggage and were in the arrivals hall the driver told me that he would be 20 minutes. He didn't give a reason. He called again after 30 mins telling us to go to car park 5. He sent a picture of his car and after a couple of minutes afterwards he arrived. He had a 7 seater for 4 adults but he had a child seat in the front which he didn't want to remove. I sat right at the back with my knees under my chin for 70 minutes because of the raised floor, the other 3 sat in the middle row. There was a lot of noise from the offside rear wheel especially at high speed, obviously needing attention. He also never drove in the inside lane despite it being after midnight. I wouldn't wish to be assigned him again as I would be concerned for our safety. read more
9 months ago
Think our driver thought he was in an F1 car, both speeding and undertaking vehicles. Not the comfiest of rides
11 months ago
OTS were supposed to be sending a driver to meet and greet me at Birmingham, a service for which I paid extra. When I gathered that my flight would be 30 minutes late, I even telephoned them to let them know, and was assured that my driver would be tracking the flight and would know already and would be at the airport waiting as advertised. When I arrived, there was no driver. I waited and waited, and made telephone calls, and I was finally picked up only a full 35 minutes after arriving on an already late flight. I won't be using this company again. read more
1 year ago
Terrible. Paid for a "meet & greet" service. Driver went to the wrong terminal and didn't meet us. Definitely wouldn't recommend
2 years ago
DO NOT USE THIS COMPANY!!! We were to receive an email once a driver was assigned to pick us up at the train station in London. Never received a pick-up location. I messaged the driver 3 minutes after the 2:00 pickup time and told him where we were. 48 minutes later, and walking 2 blocks past the station, we finally made contact. I was then told that 12 pounds was charged to my credit card for being late. It wasn't our fault that we couldn't find the driver. They never gave us a pick-up location! I have been going back and forth with them for 4 days now. They don't deserve 1 star!! Someone said to call your credit card company and report it as fraud. I'm doing that today!! I canceled my return trip to Heathrow airport, and they charged me 10% of the fare!!! BEWARE OF THIS COMPANY!!!! THEY WILL RIP YOU OFF!!!!!!! read more
1 year ago
Do not use this company! I cancelled my car booking more than 6 weeks in advance and they charged me 10% administration fee for cancellation. Terrible company ethos. Book elsewhere! read more
1 year ago
They treat drivers like slaves. They will hide T&C in the fine print and not tell the customers what they need to know and practically make the driver deal with the uncomfortable situations. Scam artists that will not pay you even though it's clear customers aren't there or the case where they need a bigger car. Very rude over the phone. They are not licensed as a taxi company!!!! read more
2 years ago
If I could've given the zero stores I would have. I booked transportation for a trip at the end of August in the beginning of March. It said it was fully refundable up to 24 hours in advance. Somewhere very deep in the small print was a clause that said that they were going to charge 10%, if you canceled without rebooking. Viator, get your guide, tour by local all let you cancel within 24 hours with no penalty. I would never use this scam artist company again and hope this review dissuades you from doing the same. A Expensive penalty for not reading the terms and conditions. read more
2 years ago
We had an excellent experience both ways to Bristol Airport and return home. Specifically on the way home the driver was communicative from the time we landed and was highly professional with his entire approach. He was smartly dressed, the car was spotless and he engaged in friendly, witty conversation all the way to our home. We would have no hesitation in using his services once again. read more
2 years ago
I have used the service many times for my family taxi requirements to the airport. We had a good experience to Heathrow on our outward travel. However with our return back home the experience was not the best. WE had paid for the driver to come and meet my in-laws as they would not be able to go out and find the driver due to age and luggage. the driver was late and was not able to be located for 30 minutes. The driver then had a car that was not clean and driver attitude was rude and brash. I also heard that the driver had ended up shouting at other driver whilst trying to leave the airport parking. This made my in-laws uncomfortable and nervous. he also did not drop them at their home and had to walk withteir luggage up the road. I have no reason why he did this. I am not happy with the attitude and care of the vehicle and lack of organisation from the return leg driver. Please take this feedback and make sure the taxi services used are meeting standards. read more
3 years ago
I terrible service! Do not waste your money. I received a phone call while waiting for my bags. He wanted me to call him when in the lounge, I reminded him I had paid for meet and greet, then he complained about the cost of parking. When I got through he was stood there however on his phone. He then went to grab my carryon. I gave him the larger bag. He raced through the car park still on his phone, not looking where I was. Complained when I wanted my carryon case with my laptop in the back. The car was not clean and just looked grubby. Did not have my address he said it was in his email. The whole journey was tense and not pleasant. I contacted the company afterwards, no apology because the driver denied everything. Don't expect to get any customer service or accountability from this company. read more
2 years ago
I am a driver who waited few times more then expected and was not reimbursed as they lying around and they charged me when i handed back the job 5 hours before and they dont have any rights to charge me Stay away from this company as a driver Customer service rubish dont know to read even and to answer properly for your questions Not even was answered and they deleted my account because they couldnt resolve my question where i can complain officialy an email adress was requested . Asked where is stated you can charge me and answered that see the picture So stealing your money take care be carefully how do you work for them Stay away from them even if you are a customer read more
2 years ago
Driver was on time, but that's pretty much where the positives end. Kept braking very suddenly,could not pick a speed and sped the whole journey. Was left feeling very motion sick. I wish this was a one off but our previous two transfers with this company were the exact same experience. Will not be choosing then again and I would steer clear of them, only a matter of time before their drivers' reckless driving results in an accident. read more
1 year ago
my driver was 50 mins late and was going 55 miles per hour to the airport (yes on a motorway) , was stressing that I was going to be late for my flight read more
2 years ago
Having had previous good experiences with this company I decided to use them to take our daughter to a hotel near Heathrow from our home in Dorset. This driver sent a text some time before due time asking if he could come early to which we agree 30 minutes early. He duly arrived in an accident damaged car which was not encouraging. Our daughter is a nervous passenger at the best of times and was scared stiff when the car was driven at speeds up to 90 mph on the A303 and also very fast through roundabouts. He did slow down to the legal limit of up to 70 mph for the rest of the journey after she complained. On the plus side he was helpful with her luggage on arrival at the hotel. Taxi drivers should always drive with due care for the comfort and safety of passengers and that was not the case here. read more
3 years ago
We were charged £19 extra for the time it took us to get to the taxi, while it was typical time it takes for anyone to get out of the airport. I never paid attention to the small print/T's and C's which they have as part of their booking to rip people off. When I challenged this unfair charge, instead of helping, the OTS agent instructed the driver to hold us on the roadside until the over-charge dispute was settled while OTS had my card details from the original booking and all I requested was to allow me to reach home and read OTS T's and C's at my convenience. We felt very unsafe and went through a lot of stress due to the OTS behaviour. I am infuriated at the way I and my family were treated during this pickup service. I have never had a Taxi experience like this in my whole life. I have been travelling for 20 plus years. No other taxi company ever pressurised me over time to get out of airport like this. As a passenger I would expect a Taxi company who is doing airport transfers to be sensible about the business they are in and factor in some flexibility of the time it takes to collect baggage and go through immigration. I had kept driver updated about our whereabouts within the airport the whole time. The driver confirmed over phone that he would leave for airport once I have collected the baggage and that's exactly what he did. So the driver hardly waited for 5-10 mins at the airport. Hence the waiting charge is highly unfair. What made it worse was that driver instructed us to get to drop off lane for pick up which is against the law and it took us extra time to find the place and we were charged for that time too when we should have been picked from the arrivals parking. So the two reasons given to me to justify extra waiting charges i.e. extra parking charges and extra waiting time, both don't really apply in this case. Needless to say, I will never use OTS again after this horrible experience. read more
3 years ago
We waited nearly an hour at the exit to International arrivals. We hadchanged phone détails but that,,and our position was relayed to the office. It seems these détails had not been transmitted to the driver. He was very apologetic and the ride to our destination was efficient. read more
2 years ago
Had to give him directions as he was going the long way round and we travelled in complete silence (Awkward)!Also as I have a walking stick he didn't open the sliding door for me and when I asked he slammed the door after me and slightly caught my fingers but thankfully my reflexes saved me from a more serious injury. I must say though my previous driver on the last two occasions was excellent. read more
3 years ago
GET AN UBER OTS's driver was unable to direct me to the pickup spot at Gatwick South Terminal. Although we initially communicated by text, he called me while I was walking out of the airport to tell me the pickup location - undoubtedly the most important information for the passenger to know. I had to tell him many times (speaking on the phone and also by text) that I was having difficulty hearing him due to a bad connection. I repeatedly requested that he text me this information and he refused to do so. I even texted him my precise location in the parking garage (where, as best as I could tell because it was hard to hear him, I thought he had directed me to go). He grew increasingly rude and began our last call by shouting at me. I did not feel happy or safe to ride with him after that, nor was I inclined to further trust a company that would employ such a driver. As OTS never shared his name or badge/license number with me I cannot identify this driver specifically, and so I can only recommend that passengers (especially solo female travellers) avoid this company altogether. Luckily, I was able to get an Uber home; with Uber, I was provided with clear, precise directions to the pickup location, the fare was lower, and the driver was communicative and treated me with courtesy and respect the entire time. Meanwhile, OTS refuses to issue me a refund. I do not often leave online reviews, but my experience with this company was so shocking that I wanted to share it here and give passengers a chance to avoid a similar negative experience. Get home safe, everybody. read more
3 years ago
prompt reliable service, clean comfortable cars. Will always use ahead of airport parking.
4 years ago
Avoid at any circumstances, even if you have to walk! Charging you upfront without providing any service and then you need to end up in court to get your losses back. Bottom line company! Avoid! read more
4 years ago
Booked their service for my guest. Paid 90 GBP booking fee, however, the driver claimed 12 GBP is required to be paid for extra wait time. The issue and the frustration emerged because the driver started the trip and decided to pull over in the middle of the road because of the extra 12 GBP and asked my guest out of his car. If he didn't leave the airport there would have been no issue, and even if he spent extra time parking to settle the issue and the discussion eventually broke down, the company would have still had enough to cater for the extra parking time because I already made the payment. I explained to their customer care that I had already paid 90GBP for the trip and would like to talk to my guest to confirm the exit time they landed and came out of the airport in order to calculate the wait time but the customer care insisted the driver would need to pull over. Avoid using their service, the driver was very rude, their customer care don't care, they know they have your booking fee and they take undue advantage of that. read more
4 years ago
Good communication. I had a message upon landing at Heathrow. Friendly and helpful. Mervyn was a great driver. Felt safe and got home in good time. always had great service from OTS. read more
4 years ago
I booked a driver for a morning flight and unfortunately the driver was late by 30 mins which caused a lot of stress during the journey (and made us fairly late for the check-in process)! The driver also only informed us that he was going to be late a few mins before the scheduled arrival time which we thought was quite unprofessional as we thought more notice would be given. In the future I would recommend drivers account for potential rush hour traffic to ensure they arrive earlier/on time as scheduled. read more
8 years ago
I've used this service a number of times now, and not had a bad one yet. The drivers are always punctual, polite and good drivers, with clean well presented cars. I have passed on the details to other family members and know that they to have also received great service from them. read more
8 years ago
On the outbound journey the Toyota Prius, the guy had, was really dirty inside, plus he was 15 min late. On the return ride the car was fine, it's just that I paid £5 for the guy to meet me at the arrivals, unfortunately he was late. I guess there was no point in buying that... read more
6 years ago
I booked the taxi for 6am, which allows time to navigate the M25 at its busiest time, and for me to get coffee before I fly. The taxi was 10 minutes late, inconsequential to the driver, who was local. The arrival time means he left home just after 6, so didn't leave his start location before my pick-up time. If I wanted the can at 6.10, I would have booked it at 6.10. All this did was increase my stress, and reduce my trust that you care about me and the journey I am stating out on. To me, being late for an airport pick-up is unforgiveable, and now, when I book, do I have to allow time for the driver to be late? read more
7 years ago
I have already contacted Onward Travel Solutions about the driver used in this journey. I will not provide the details here, but suffice to say the driver in question left a lot of be desired from a professional service! read more
11 years ago
We hired Onward initially for an early pick up to Heathrow Airport from our flat in Camden. It was a 6am flight and so we had a pickup set for 4am. This went without a hitch, a driver driving a Mercedes Van parked in front of our flat 15 minutes early. Since we had a great experience, we've decided to use them again for our flight home to the US today. Our pick up time was scheduled for 11am and we were ready 15 minutes early just in case it was the drill as the last. This time around it was already 11:05 and no driver in sight (we were looking outside constantly and we were waiting inside our flat lobby). My son took a trash out and noticed the driver a block down. Finally the driver came to the flat main door that clearly marks our address. He said he would move his van (we were expecting the same vehicle as the last trip but instead we got a beat down VW minivan). Whatever, just as long as we get to the airport on time. 1.) First concern, the driver was giving us a long story about waiting for 20 minutes (again there is space in front of our flat, so I don't understand why he would park a block down!) 2.) Refuses to lift any of our luggages into the van and claims they were too heavy. I just had my 17 year old put them in the back. 3.) Three miles into the car service, he hits a cement median with a bright neon yellow sign. Take note that the cement median is about 2 feet high from the ground and the sign sticking out is probably another 3 feet, a total of 5 feet that I could even see from the back of the van. He went and drove right into it. It was as if he was trying to commit suicide, or perhaps he was drunk, blind or just a complete idiot. The impact was pretty bad and I had my 9-yo, 12-yo and 17-yo kids with me. We we're absolutely shaken. 4.) His first impulse was to get out of the car and look at the damage. He never once asked if we were ok or if anyone was hurt. He gathered men walking around to push the car off the median while he put the car in reverse with the chance of hitting a car behind him (he was in the center of the intersection). The men were all trying to tell him that he had oil fluid leaking out and that they couldn't help him. 5.) I insisted to get out of the van before we got him sitting in there. He was an absolute jerk and he didn't care. He was on the phone calling the police while we were standing in the rain with our luggages still in the back of his van. I asked him several time about getting another ride because we had a plane to catch and he kept saying "it's coming!" I sent my son to get the luggages because the driver spent all his time on the side of the road on his phone. 6.) Our replacement ride was taking awhile, about 20 mins waiting on the side of the road so I called Onward Solutions and at this point I was pretty upset because the driver went off trying to deal with his car and he was trying to convince every pedestrian to help him push his car off! In the meantime a policeman came who's main concern was to move the car out of the way. Onward solutions customer service was absolutely useless! They never asked too if we were hurt or if we were ok. Then the woman on the phone told us that we would have to get our own ride even though the driver was insisting that there's an alternate vehicle on its way. So I just hung up and took a taxi. I know that people give 1 stars when things don't work out and this was not my intention in the beginning and that is why we were using the service the second time. For sure this recent experience gives me pause about Onward Solutions capability of hiring competent drivers and the company's lack of empathy and customer service after such situation deserves a 0 star!!! If I were you I would reconsider and look for other options. This trip to the airport could've cost me my family! I have photos of the car and the size of the median if anyone is interested. read more
8 years ago
I have used onward several times and always been very happy on my last occasion no so much. the driver was on time and waited at the correct place we were early through arrivals so all good. However when he stoped to drop us off at home he did not even get out of the cab my daughter and I had to pull two cases one a larger one and several bags down the step from inside the cab needless to say I kept the generous tip that I was planning on giving him!! read more
9 years ago
I booked a taxi from Stansted for my parents who don't speak English. The long queues at the passport control meant that my parents took longer to get the arrivals terminal. The taxi driver kept calling them and my parents couldn't understand what he was saying. Finally someone else called and told them that he was leaving because they were late. This was at 1:00am. Not the service you expect after you pay a not very cheap price for the journey. On top of that I got charge for the delay which was only 15 mins. Do not use this service. read more
8 years ago
The driver never showed up at the airport. My family and I were stranded at Gadwick airport with all of our luggage. I called the company and was left on hold for 10 minutes. When the representative finally returned, I was informed that the driver had already left the airport and that I needed to buy another trip if I wanted to have the driver return to pick us up. I said no thank you and the representative hung up the phone. The volunteer workers at the airport had to help us figure out how to get to London. read more
8 years ago
Highly dissatisfied. Booked and paid days in advance for a 'meet & greet taxi' pick up at London STD (paying £5 extra for the driver to meet with a board in the arrivals hall). Ten minutes AFTER flight arrived received text message telling me to check my emails. Did so, and found 'acknowledgement' email received only 8 mins before landing time. Only on reading the small print was it possible to see they were advising they had delayed pick up by 20 mins. Ok, no big deal, but a nagging doubt in my mind led me to 'phone OTS. Very nice lady informed me that they were in fact unable to allocate the job to anyone and had cancelled it and would either give me a full refund or switch me to another provider. Late at night with no other option I had to opt for the latter. However, all OTS could do was give me the company name I'd never heard of and told me to find their desk 'somewhere at Stansted' and that there 'might be quite a wait for a taxi'. Marvellous! What's the point in pre-booking with a service this poor? As it turned out I did find the new company and I did get my taxi but only after considerable effort on my part and when telling the driver of my plight was told that OTS 'do this all the time'. Couldn't be bothered to argue with OTS for the refund due of the £5 greeting service. Just want nothing more to do this this amateurish company. Don't be fooled by the swanky website and easy to complete on line booking form. Having read other on line reviews I now see I am not alone in receiving this appalling service (lesson learnt - read reviews before booking!). read more
7 years ago
I have used the car service three times this year. Each time was punctual, professional and got me there on time. Two of these rides included being picked up in a small rural community.The price for these rides was high but fair considering they are two hour journeys and were great peace of mind for me, since I was there visiting my elderly mother, so being hassle-free was very important to me. The third ride brought me from Heathrow to a London hotel and was a very good price and efficient though the driver should try to find a better way to identify himself, since he arrived in a sea of other black vehicles and didn't get out of the car to identify himself, so it took a while to find him. All in all, I am very happy and will continue to use OTS. read more
8 years ago
OTS seemed like a good option for our transfer from Glasgow airport to Gleneagles in just over 2 weeks' time. I booked a taxi transfer online today, along with the meet and greet service. Wish I'd read review sites before doing so, but never really consider that for taxi services (yes for hotels/accommodation/restaurants etc but not so much for taxis). If I had done so, I probably wouldn't have been so confident booking them given the large number of no-shows/late cancellations and late arrivals that people complain about. Anyway, my issue is with their cancellation policies. I booked the transfer at 13:21. I sent in an email on the same day at 16:40 to cancel (as our flight arrangements had changed unexpectedly). I was told that I would have to pay £7 or 10% of the booking fee, whichever was higher. I had not received confirmation that the booking had been processed (as the acknowledgment said I would receive when done), the journey was over 2 weeks away, and I had cancelled within 3.5 hours of the original booking! OTS had not provided any service, nor incurred any costs, and had not even allocated a driver! I queried the cancellation fee - as a consumer you are usually entitled to a full refund if you cancel within 14 days (if the booking is made online). OTS it seems feel that they are exempt from consumer protection regulations under the Consumer Contract Regulations, but when queried they could not tell me precisely which section applied to them and the service I had booked. Numerous emails back and forth with 'Josh' who tried to hide his goading, insolence and general apathy in an apparently 'helpful' tone without much success - but didn't much like it when I responded in a similar manner (couldn't help it). The net effect being that OTS couldn't tell me precisely why they were exempt from giving me a full refund other than a generic reference to the statute I mentioned to them, and they relied on their terms and conditions which do not make it clear that your normal consumer protections do not apply if booking their service. Bear in mind, I cancelled within 3.5 hours for a taxi service over 2 weeks away! If you use them, do so at your peril - their cancellation policy and customer service is very poor. For the sake of £7.50 which is what they have deducted from the £75 I paid, I will be spreading the word as far and wide as I can to NOT use them - unless you're 100% sure your plans won't change, and you're prepared to run the gauntlet of maybe receiving a good service (or not). I have never been charged for cancelling a taxi with more than 2 weeks' notice (and so quickly after booking!) Very short sighted, very poor customer service, and overall a very poor experience. Avoid them - would give them zero stars if I could. read more
8 years ago
Useless, wouldn't book this company again, we paid in advance for a cab from Bristol airport to a hotel in bath, we arrived on time we provided phone numbers and flight details, extremely disapointed , as driver was not there on arrival, said he was 5 minutes away, traffic was terrible, but I guess it is every Friday afternoon! Why not leave earlier or give the job to someone that is closer...we ended up being picked up 45 minutes after we should have..... read more
8 years ago
I booked a car for my wife to take her from Heathrow to Bromley, including meet and greet. She called the driver when she was waiting for her bags and he told her to meet him in the parking garage. So much for meet and greet and he didn't have a sign up so he wasn't that easy to find. Then he went totally the wrong way and told my wife it was her fault! He had the post code and house number yet got lost. Probably going to look for a different car service next time. read more
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More info about Onward Travel Solutions
3 Viking House
Wedmore Road
Cheddar Business Park
Cheddar BS27 3EB
United Kingdom
Directions
01934 744171
Call Now
Visit Website
https://airporttaxis-uk.co.uk
Hours
What time does Onward Travel Solutions open?
Onward Travel Solutions is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
What time does Onward Travel Solutions close?
Onward Travel Solutions is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
Mon-Sun Open 24 hours
Other Amenities
Does Onward Travel Solutions have free WiFi?
Yes, Onward Travel Solutions has free WiFi.
From the Business
Specialties
We specialise in taxi transfers to and from all UK airports, ports and other locations for both individuals and groups, with the focus on a courteous and thoroughly professional personal service at affordable prices. 24 hours a day. 7 days a week.
Onward Travel Solutions Reviews in Other Languages
Review Highlights - Onward Travel Solutions
“We had an excellent experience both ways to Bristol Airport and return home.”
Mentioned in 3 reviews
Why does Yelp recommend reviews?
100 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
2 years ago
Positive Review for the First Chauffeur: OTS-18082024192552-30-1 (8 Seater Minibus) I want to express my appreciation for the excellent service provided by our chauffeur during our recent trip from the hotel to the airport. He was not only punctual but also extremely understanding and patient, especially when there was a delay in bringing our luggage down. His professionalism and cooperative attitude made the stressful situation much more manageable. I highly recommend his services and commend his commitment to ensuring a smooth and pleasant experience for his passengers. Negative Review for the Second Chauffeur: OTS-18082024192552-30-2 (Salon car) Unfortunately, our experience with the second chauffeur was quite the opposite. Despite the delay being out of our control, he exhibited a very poor attitude and even raised his voice at us, which was completely uncalled for. His lack of professionalism and disrespectful behavior added unnecessary stress to an already challenging situation. I would not recommend his services based on this experience. read more
8 years ago
I would have given five stars except... This is my third year using Onward. Every time the pick-up at the airport is an issue. You are meant to call them when you are through passport clearance, however, this is not always made clear. You are told that they will be waiting in a certain spot but for me this has not been the case. The drivers drive around instead of parking and waiting for customers. This adds more of a delay in exiting the airport on top of any delays with passport clearance and baggage. The reverse is true for returning to the airport. Every driver has been on time and fabulous at navigating the incredible London traffic. I have never had any issues on returning to the airport from any venue in London. Overall, this service is a good value for the money. read more
6 years ago
The driver phoned in before arriving to check on the location of the house, then picked us up on time. He waited patiently whilst we sorted out the bags and said our goodbyes. He checked to confirm our destination, then checked the time of our flight. He asked for the time of our flight, gave us an estimated time of arrival and agreed that we had allowed plenty of time. On the journey he asked politely if we had any objection to his background music, and engaged in pleasant conversation. On arrival at Stansted he again waited patiently, this time with the bags in the car whilst my wife retrieved a trolly insisting there was no hurry. Having seen that we were all set he wished us well and we went our separate ways. Good service, we cannot complain at all. read more
1 year ago
Previous experience with this company had not been fantastic. Last time I used them, just before we arrived at Birmingham, I was told I was going to be dropped 10 mins away from departures and would have to pay the extra drop off fee if I wanted to be dropped at the terminal (doesn't say this when you book) and driver appeared sleepy and kept drifting out of lane. However benefit of the doubt tried again and this time was fantastic. I had an emergency situation and driver diverted route to help me out on the way to the airport. Driver was Romanian (Didn't get his name) went over and above expectations. In the end it depends on the individual driver you get. I think they should use more drivers like the one I got............... read more
2 years ago
Excellent from start to finish, the original booking system and actual service. Our driver got in touch as soon as we had landed at Gatwick and responded very positively when advised we had special assistance booked and may be a little longer getting to and through customs. He understood and was waiting for us at arrivals by the buggy park with name board in hand. He was very familiar with special assistance and was considerate not to hurry us to the car as much of our youth was behind us and we are a little slow on our feet. The drive was efficient and smooth with help with our bags at home. All in all the whole experience could not be improved upon. Thank you. read more
7 years ago
Flight arrival at Manchester on time, but because my wife requires special assistance it took one whole hour to deplane and reach passport control. The taxi driver phoned to see where we were as he was becoming very anxious (having waited an hour for us to emerge). It was pouring with rain, but he quickly wheeled my wife to the car, loaded our luggage and we set off home. He could not have been more friendly, polite, and helpful and I hope that next time we use OTS we have the same driver. He also gave us some good tips (from his Mum in Pakistan) on how to alleviate the pains of arthritis using natural methods. What a star! read more
8 years ago
Actually at the airport with one hour to go till boarding when I received a text message (not OTS) from my week in advance pre booked taxi driver that he couldn't make it as the guy who was to do the run had called in sick. Panic city, 2 hrs to pick up time and no transfer. Rang OTS and within 5 mins received a call back to say that they had arranged everything with only 2hrs notice. Fantastic service. Was met on time with meet n greet inside airport, lovely comfortable minibus, there was 6 of us, quick safe transfer to our hotel. Very pleased with our experience. read more
5 years ago
Flight arrived late but driver waiting for us at arrivals hall as previously informed by email. Car very clean and driver very pleasant, he even supplied us with a bottle of water as we had just arrived on an international flight. Felt very safe with his driving skills. Big diversion signs close to home but driver took my alternative instructions and we arrived home safely and completely satisfied. Have previously used this company for transfers to/from airports and have always found them to be completely reliable. will always use this company in future. read more
7 years ago
Excellent service The driver for the journey to the airport actually slept for a while outside the house as he was early and waited until we were ready very polite and courteous and helped with our luggage The return journey equally as good we experienced a long flight delay but flight status was checked and when we eventually landed the driver was waiting for us very happy as we were quite stressed and just wanted to get home so a huge thank you Will definitely use again and recommend read more
2 years ago
We have used this company on 3 separate occasions in 2024 to Bristol Airport, from our home a 15 to 20 minute drive away, a total of 6 journeys. Every journey from our home, the taxi has been waiting in good time before the agreed pick-up time. Every return journey from the airport, the driver has been waiting for us nearby and has arrived within minutes of our telephone contact. We plan to continue to use this company in 2025 for the best price and efficiency. read more
7 years ago
We had the same driver meeting us at the airport as took us to the airport 12 weeks earlier. His manner is excellent and his driving beyond reproach, accelerating and braking gently and making us feel both safe and comfortable at all times (unlike the immediately previous driver in Buenos Aires!!). We shall have no hesitation in booking with OTS next time we require taking to/from the airport. read more
1 year ago
I always use this fantastic company, they are spectacular with communication and their drivers are so lovely. I have had a different driver each time and each of of them were on time, really polite and professional and clearly hard working folkes. They make going to the airport such a breeze and take away the anxiety of travel and heavy luggage. 5 stars all the way! read more
7 years ago
Driver for our outward journey arrived early as said roads around Manchester were busy. He was polite, helped with our luggage into and out of taxi . Arrived in good time and were dropped off just outside departures. Had just a few minutes to wait for taxi to meet us on our return journey home. Again a pleasant journey home. Would definitely recommend your service. read more
9 years ago
really cant fault this company, i have used them three times now and they are always bang on time [ or early ] no matter the hour. very polite and helpful drivers and lovely clean and comfortable vehicles.i shall continue to use onward travel solutions because i can relax once i have made my booking knowing that this company will not let me down. read more
6 years ago
I chose your service this year due to the quality of your service last year. Our driver texted me while we we getting our luggage. He was waiting with a sign in arrivals as requested. He was tolerant of my husband needing a quick smoke before heading home. He drove us home safely. I will be using your service again. Thanks for being reliable. read more
7 years ago
Super happy with this service from a cost, punctuality and communications perspective. Despite dropping us off after midnight after a delayed flight back to the UK the drvier was kind enough to return to our house aftrer we realsied that a pair of glasses had been left in his car. Fantastic service and we will be booking with you again. read more
5 months ago
We were so pleased with our journey. Our driver texted to ask us to let him know when we had picked up our cases and he was there to meet us. He was so helpful loading our cases and unloading when we got home. We are elderly so the quality of this journey and his help meant a lot to us. Will definitely be using you again! Thank you. read more
8 years ago
Our driver was excellent. Waiting for us when we landed and also upon our return. He was extremely polite and the car was immaculate. It made for a very stress free journey to and from the airport. The weather was very wintry however our driver was very careful and we felt very safe. I would recommend this service absolutely. read more
3 years ago
I have booked though this company on a number of occasions for work related trips to the airport. We have needed multiple pick up and drop off points. Every driver has been on time and professional. Every car has been clean and comfortable. I would never use another taxi company now I have found this one. read more
7 years ago
I have use this company three time now and have been extremely satisfied with the service. The drivers have been on time, very polite with clean, well presented cars. They have been good drivers and I felt safe. I have recommended them to friends and family and will be using them again in the near future read more





